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I ordered a lot from Azure Standard the past couple years, suffering disrespectful behavior by the drop coordinator in my area. She constantly communicated in such a way that customers frequently ended up waiting for 30 minutes for the truck (sitting in our cars), or she would suddenly say the truck was early and expect everyone to get to the drop site early. The last time she did that, I was busy with guests and didn't see her text. As I got in my car to leave for the drop, she called and said she had left my $400 of groceries in a pile on the ground at the drop site. It was nearly 100 degrees and my order included a lot of expensive ice cream pints and other frozen goods. When I got there 10 minutes later (5 minutes after the designated drop time), I found my groceries sitting in a pile on the hot asphalt in the parking lot, the ice creams all melted. Everything about this was against Azure's rules. If she had not taken my order off the truck, the truck would have stayed until 15 minutes after the designated drop time instead of leaving early. I would have got my groceries in fine condition. When I complained to customer service, they refunded me for the ice creams and they told the drop coordinator not to do those things in the future. I thought they should have replaced her as drop coordinator but they said that drop coordinators "own the drop" and there was nothing they could do. I choose not to give my business to companies that allow and implicitly condone this kind of abuse. On top of that, Azure would constantly be out of things that I had already ordered and paid for. It was crazy making in general and I cannot recommend them at all. If I could give zero stars I would.
At first, I found swap.com a good value and easy to use. Free shipping and returns with a refund back to your original payment method. All good EXCEPT they often "lost" returned items and/or just failed to issue the refunds. If you don't watch them like a hawk, they steal your money. Also, on April 28,2016 they secretly changed their terms (in the fine print buried in their website with no notification sent to their existing clients) such that instead of refunding to your original payment method they only offer store credit unless they were at fault (sent you the wrong item or item was inaccurately listed). This enabled them to capture and hold their customers' money instead of refunding it. In my case, this added up to more than $600 as I tended to place an order every week or two before I found out what they were doing. When I asked them to refund they wouldn't. Honestly, I think this is a class action lawsuit kind of a situation. In the meantime, I would say avoid this creepy company.
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We purchased 16 bags of Brown Rice flour. See the photo below to see what we received... almost...
Very disappointed with the service. I got a notification that my order was being shipped but then...
We consider every customer at Azure to be very important.
Drop Coordinators are Azure customers who have volunteered to offer a drop site in their community. These volunteers usually start as Azure customers and choose to serve their neighbors by establishing an Azure delivery site for the community. DCs set up preferences that work best for their drops and we provide guidelines for the DC's, so they can assist the members of their drops. We trust the volunteer DCs to coordinate their drop locations to the best of their abilities.
When a customer service situation arises, the best option is for customers to contact our customer care team for assistance. In a circumstance where the issue may have involved the DC, we would reach out to the DC to talk about what could have been done differently and to find out if there's anything we can do to better support them so we can prevent situations, like an order sitting in a parking lot for 10 minutes.
Customers are welcome to contact us to discuss creating their own drop, if the current drop site is not working for them. Some customers can meet the monthly delivery minimum on their own and are able to set up their own private delivery location for their own personal use.
Customers are never charged for items that do go out of stock, as we never charge a customer for their order until after the order has been packed and is ready for shipment. This prevents us from charging for a product that we no longer have in stock, at the time the order is packed. There was a time when we were more frequently out of stock, however over the last 8 months, we have seen significant improvement in our stock availability.