Isaiah Z.’s Reviews of Azure Standard & more

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Azure Standard

Organic Food

“Don't bother!”

4/5/20

I helped my elderly mother with an order and pickup. I would absolutely never do it again! We ordered online and had to wait a month to meet in a weird parking lot miles away and at a different business than all the paperwork told us. Why we didn't shop local and support local business, I wonderered why but mom had done this before. Only reason she knew of the different location and parking lot than the paperwork suggested. So drove hours out of the way for bags of chicken feed which never made it on the truck and wound up with 12 chocolate bars that we could've got at any store locally. Wasted many hours of our time waiting over 28 days only to be disappointed our order was not filled on the truck. We had to wait for a specific date and time to meet in this lot that was miles away from the suggested spot on all the paperwork. Only to be disappointed. Later found out we can get the same thing at local feed store or delivered to our door for cheaper by Amazon. Don't waste your time with Azure! That's all it turned out to be.

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Azure S. – Azure Standard Rep Over a year old

Hi Isaiah. Your mother is part of a community drop system that was established by a local resident in your community. These volunteers engage Azure to come to their communities and choose the delivery location for their drop members to pick up orders. Some of the volunteer coordinators will also make arrangements to hold onto orders for drop members who need assistance and meet them later with their order.

We do have a very unique ordering and fulfillment system. As a distributor, we sell to businesses, which is why our ordering and fulfillment system is set up this way. Back in 1999 we opened our distributorship to individuals for delivery to community drop points and through the mail, because we wanted customers to have the ability to purchase direct.

Customers who are connected to a community drop point have weekly, bi-weekly or monthly cutoffs, depending on how far their drop point is from Oregon, and deliveries to follow those cutoffs. When customers join a community drop point, they are given the ordering cycle information including when their order cutoff is and the estimated day and time of delivery. Because orders can be modified until the order cutoff closes, it would be impossible to reserve products as we would have to remove and add items from stock every time a customer modified their order.

We do our best to fulfill our customer's orders in full, however, we are unable to guarantee that the products ordered will be available at the time we pack the order. This is why customers are asked to review what has shipped in their order shipping confirmation, so they can see what was able to be shipped for pickup. This is also why we don't charge customers for their orders until we have fully packed the order and know what is being fulfilled.

We understand that our fulfillment and delivery model isn't a fit for everyone. If you'd like to learn more about how our distributorship works, please PM us your info and we'll have a team member connect with you.