SANDY S.

Just an FYI Tropical Traditions changed their name to Healthy Traditions a couple years ago to more accurately reflect their commitment to clean living and eating. I've been purchasing from this company since their early days selling on Ebay. That's easily been over 10 years ago. The products are high quality. Customer service is top notch. I've never had a problem with an order and every time I've contacted customer service with a question they have communicated promptly. Orders are shipped quickly and packaged appropriately so they arrive in pristine condition. Tracking is sent via email so you know when to expect your order. I wish all my internet purchases went as smoothly as when I buy from HT.

I belong to an organic co-op which purchases from Azure Standard. The biggest problem I have is I never get the food I order. We are talking about a grocery company that never has food in stock. I don't know how they stay in business. Adding to the never in stock food issue is the convoluted ordering system that when you place your order the food isn't reserved for you as someone earlier on the route can order at a later date and they get your food. Let's take this month's order for example. I purchased four items total $111.29. A case of frozen green beans, 25 lbs flour, 25 lbs beans, and 5 lbs flour. My actual order total is $6.33. Everything else I ordered was sold out by the time my stop was processed. It doesn't matter that my order was placed two weeks ago my food wasn't reserved for me even after I checked out. I've been ordering the same case of frozen green beans since October 2019 and I still don't have it. I almost got it this month because 20 came into stock but sold out in 36 hours before my stop came up on the rotation. I admit defeat. They have no idea how to run a business and I'm tired of the stress and frustration of never receiving my order. This is the most disorganized, inefficiently run, disgraceful company that I've ever had the displeasure as a customer to do business.