Auto Anything

I had to call five times to get my money back after they received it. The worst business ever! Stay away!

I ordered brake pads front and rear and front rotors for my Honda Accord (EBC Ultimax rotors, Greenstuff pads). Shipping was prompt, recieving the rear pads a day before the other parts arrived, I decided to get to work. After much tribulation and cursing there was no way the rear pads were going to fit. The tabs that sit in the caliper were correctly sized, but the pad was too wide by the tune of an 1/8th inch or so. Hot out, pissed, old pads back in. Set it aside for a week or so. Didn't attempt front for fear of having more grabby pads on one end of the car (the EBC pads tout additional performance characteristics) and didn't want the time commitment without guarantee of those parts fitting either. In the meantime, I'm having outpatient surgery for a past work accident on my hip. After roughly 2 months I call their customer 'service' number and explain my situation and request to purchase 2 power stop brake kits- Calipers, pads, and rotors for the front AND rear of the car if they would agree to take a return outside of their 30 day policy. Gaining them another ~ $200 in sales over and above the original purchase. After politely asking several times I was told to call EBC to make my own exchange for the original parts sold. Rock Auto has my next order and those Brittish designed pieces of $#*! are going in a dumpster somewhere alongside my future business with this company.

This company sent me the wrong item and then wont take it back. If I could leave less then one star I would

Looks great, nice leather, fits great! 2006 headrest do not detach. Luv them easy to install for me.

This company is a scam and a fraud. Theye have stolen my money and will not give me a status update on my product. I purchased front and back row seat covers Jan 8 with a ship date of Jan 20-24. I received a revised ship date on Jan 24 of Feb 14. On Jan 28 the product was shipped and delivers Feb 3. Only the front row was delivered. I called customer service who spoke with the manufacturer coverking that stated they did not receive the backrow order. The order was resent and I was to be emailed of the status. No email. Called on Feb 10 to check status and was told ship by Feb 17. No shipment. Called on Feb 28 to check status and the mailing label was created but not sent and the manufacturer didn't know why. Customer service was suppose to check and email me next morning, never did. Called Mar 1 and the customer service rep couldn't get through to manufacturer so they were going to call me back once they got an answer. Never called. I called Mar 2 and was on hold for an hour only to be told that the customer service rep still couldn't get through to manufacturer, coverking. I spoke with supervisor who said that I could not return front row as the product had been put on my car and she could not provide a ship date. Do not ever purchase from this company.

I purchased a set of floor liners about a month ago, the estimated shipping time was roughly 3 days. After the 3 days the item had stills not shown as shipped, but I decided to wait until Monday to see if they would, but they had yet to ship. I contacted the customer support to ask them when it would ship, and that's when they told me about the delay and it should ship the next day. Well Tuesday came, and still no indication that it had been shipped, I once again contacted them to see when it would be shipped, and I got the same response. I decided to look elsewhere for the item since I needed them by that week. After I found some for a better price, I cancelled my order. The next day I get a notification that they have been shipped. Of course by then it's too late and I no longer want them. I get in contact with customer support to let them know this issue, and ask if they could send me a return label so I could ship back the item when it arrives and get a refund. I was told they were unable to do that, and i would have to wait until I got the item to request it. So I waited until Saturday, which was the estimated time that the item was to arrive. This entire time I keep trying to track the item but all it says is that the label was created. Needless to say I never received the item, and I'm still waiting on a refund. I already contacted customer support, which I should mention I'm only able to do so through live chat because their phone line keeps saying they're closed. Customer support says that the refund has been "processed" and it's going to take 5 business days to show on my paypal. It's past the 5 days and still nothing, luckily I already made a claim through Paypal to get my money back. Never will I shop at this website again, worst business I've ever dealt with. Please save your money and shop anywhere else but here!

I made the stupid mistake of ordering in brake pads from this yahoo outfit. I tried to go with Amazon but could not find my car there. So, I bought these brake pads. I finally got my car model on amazon and the price I paid on Autoanything was a whopping 40.5% higher. FOURTY PERCENT HIGHER. Amazon has free shipping with 2 day delivery and makes returns easy with no restocking charge. After waiting forever (autoanything's message always say "your call will be connected in 10 minutes". A massive joke you will sit there listening to the worst music of all time. In fact, I believe they do this annoying music just to have you hang up. This outfit does NOT offer email, thus you are stuck on the phone visibly aging) I finally got an real person. She told me there would be another 20% "restock" charge. When I explained that amazon has vastly lower prices on the same brake pads with zero restocking charge, she basically just blathered more blather.
DO NOT BUY ANYTHING FROM THIS OUTFIT. Search and I am 100% sure you will find a much better deal somewhere else.

I order some power running boards at a cost of over $1300. Unfortuantely, the truck I ordered got returned to the dealer. I requested a return within the 30 days for the running boards (new, never opened, and just returning). WOW! IMPOSSIBLE to get a hold of anybody and forced to use chat for returns. I tried over 30x! They kept telling me they are waiting for the return authorization. I spoke to a rep every week. After 3 months (yes 3 months) I got a return authorization. They sent me one label for two boxes. I was forced to pay for the other box at a cost of $40. I was told it would be refunded within 2-3 days once received... Almost a week later and no news & I tried to contact them... for a month! Finally, after a month of my persistance I got a hold of somebody who finally processed the return. However, they charged a $264 for a restocking fee + my $40 to ship it on my own dime because they only sent one return label. DO NOT DO BUSINESS WITH THIS COMPANY! I WOULD SEARCH ELSEWHERE.

There's bad experiences, and then there's Auto Anything (which is an absolute joke). I'll keep this simple, but if anyone is looking into car parts, I'd suggest anywhere else but here.

I was ordering brake rotors for my vehicle and actually thought I was getting a good deal, but after putting in my payment information and submitting my payment, I was charged a different balance. To me, this is absolutely NOT OKAY, and I thought if they do this to their customers, then they don't deserve to have any business of mine.

Not even five minutes after placing my order I attempted to cancel, and to no surprise, days later I was told they couldn't cancel my order because it had already "shipped." Funny enough, when I checked, it was only a shipping label created, and my item wasn't even shipped yet. I thought, "no big deal, I'll just return it when it arrives," but obviously it's never that easy, at least not with Auto Anything.

Once my item arrived I called their customer service, explained to them the whole situation, and still was told I would have to pay a 20% restocking fee. I told them that's not okay that I have to pay a fee for something that wasn't my fault, and how doing something like that to a customer is very, very wrong. The representative asked for me to send them screenshots (which I had), and were so kind to admit it was a price issue and that they'd make it a 15% restocking fee instead of 20%. Their return policy states that if it was a mistake on their end, which is exactly what happened, restocking fees would be waived. What an absolute joke.

I'm going to attach these same screenshots for people to see (part numbers and quantity will be the same). This is just normal practice for them, as they don't care whatsoever about their customers. Anyone is better off elsewhere.

*UPDATE*
The return has been successfully delivered, and still no refund, so now I have to go back to emailing and figuring things out. Honestly, if you're reading this review, do yourself a favor and stay away. I was told I'd get a full refund, but no refund has been given as of 12/06/22.

Purchased a dash cover for my 2018 Ram, products fit was horrible. Was told to wet cover, but if you do that you own it, then not returnable. THEY THEN CHARGE YOU MORE THAN 2/3 THE COST TO RETURN.

I HAVE RETURNED THE SAME AIR BED THREE TIMES? AND I HAVE PUT OFF THREE CAMPING TRIPS BECAUSE OF THIS! IT SHOULD BE CALLED { AUTO CANT PULL THE RIGHT BED!} THIS IS VERY UNPROFESSIONAL.

Researching a particular brand of floor mats, AutoAnything came up as one of the online retailers for that brand. Offering a 10% discount on the first order, thought it would be an easy, hassle-free, and cost effective option to simply get front/rear mats (Amazon did not offer that particular mat for my vehicle).

My transaction was the most difficult, frustrating, and trouble-packed online purchase I have made EVER! The front mats were fine and the fit was taylor made however the rear set did not buckle down and did not fit as needed. I decided to initiate the return process via email; after 13 separate emails back/forth, I was finally able to get return instructions/authorization. To my surprise, the return was near half the cost of the mat themselves. The return process was almost deemed as being intentional to exhaust and frustrate where a buyer would simply give up on the return, ultimately making it easier to keep an unwanted item.

My NEGATIVE review is more of the slow customer service, poor return policy and the hidden return fees/charges. Keep in mind, 4 of the emails revolved around them asking me if the mats were in the original packaging, unused, and resalable. Yes to all three however they are still charging almost half of the mats to return. What an awful policy and customer service! My guess is that they are preying on the new customers and maximizing their profit knowing that most customers will have a one-time purchase from them. They are not in the business for repeat customers, clearly I will NEVER buy anything from them again!

I cannot stress enough for anyone from buying from Auto Anything!

I have been pleased with Auto Anything in the past but not now.

I ordered EBC Brake kits on 8/3/2021, the delivery date has been pushed out multiple times from September to October, then November, then December and the latest to March 2022. The reason provided is due to supply chain shortage and constraints. Contacted customer service 3 times it does not help at all in getting the parts and even escalation to the management team does not help at all. My patience is running out.

My problems:
1) EBC multi-national company is not able to fulfill 1 kit for months?
2) Auto Anything – the case was brought to the management team's attention for help but useless. Poor management in inventory management, they sell products does not have in stock. The worst part is they charge your credit card without part ship and they have your money, thus the management team does not have an incentive to push their suppliers for part shortage as seen from my case. They have the cash flow using your money and least worry about the backlog to help you. I have questioned how their business model will hurt consumers when run into the situation here, they should not list any parts if no parts are available and should not charge if not shipped or ready to ship. Lastly, the price I ordered the kits price has been increased 20-30% from Aug to Dec. The companies have the incentive for the consumer to cancel your order and you pay the price difference of the increase will be their playbook.

To Auto Anything rep – do not respond if you are posting standard template and yes – have contacted customer service team. My request is pretty simple to get me a similar or equivalent kit or request your supplier with a substitute kit to fulfill my order.

To reviewer - make sure you cancel your order and get your money back if a backlog occurred. Even better stay away from them until they changed how they run the business. The management team does not care about their customers as shown.

I was under the impression when autoanything said that the item has been placed on order with the manufacturer that was it.

I ordered some seat covers. I put in all the parameters of my vehicle, year, make model etc... No where on the pictures of seat covers does it show the seat belt mechanism on the driver or a passenger seats. I receive the seat covers and surprise they do not fit. I sent them back and get an email saying that I will have to pay for a 20% restocking fee because THEIR website listing is misleading AND incorrect. Then they say the returned item must pass an inspection before the final refund will be processed. I wrote in my return email that they will probably bang me for more money because the plastic bag was not closed properly or the seat covers were not stacked in the order they were sent or the shipping label was askew or the box was taped wrong or some other BS excuse. I also said the $ 50 or so dollars they are charging me should go towards a back brace for the person who has to restock such a heavy 4 pound box.
READ THE REVIEWS OF THIS COMPANY ON OTHER SITES AS WELL, THE REVIEWS ON THEIR SITE ARE STACKED!.
I disputed the charge to my credit card and filed a complaint with the BBB, it sounds like they are on a first name basis with the BBB with all the bad reviews.

Buy form a real company like amazon.