I have been a customer w/ ASOS for years w/ no issues until today. I purchased a pair of boots for my BF last week. He tried them on, they were too big. We sent them back the next day intact w/ no scuff marks or dents. I was sent an email stating I won't get my refund back because they were damaged. I asked for more explanations because these shoes were brand new and was packaged intact. They sent me this raggedy looking worned boots picture claiming that's what was I sent back; therefore, no refund. I have never seen these boots before in my life. They look nothing like what I sent over to them. I have been a customer for them and vouched for them to my friends. I will never spent a dime w/ ASOS again due to this situation. If you got to buy from them, take a pic or video of the return item for proof because you too will be accused of sending damage items over for refund.

I ordered two pairs of sandals from this company.
I've traveled to China many times and visited the markets where they sell knock off goods for cheap (bargain prices). The sandals that I purchased from ASOS certainly came straight from China.
They were awful; poor quality, wrong size (I ordered a US 7, for one pair, they sent me a 38, which is a US 8), and looked nothing like the photos. They were the Pull&Bear platform sandals.
The two pairs of sandals were in no way worth the $46 and $68 I paid for them.
I tried on one of each and immediately put them back in their original bags, even left the protection tape on them, and sent them back.
ASOS is refusing to refund one pair ($68) due to "hygiene" issues "determined by the warehouse" and I've been told there is "nothing else that can be done." I also haven't received the shoes back from when I shipped to try to return them.
This company is a fraud; don't waste your time or your money buying from them. Awful.

Although I kept more of what I purchased than returned, I was blocked for "too many returns." When I chatted in to see why my account was locked, the customer service rep wouldn't tell me. They had a customer manager reach out and then they wouldn't respond when I asked why. I'm assuming it was the returns because I had a couple on 1 day, but like I said- I kept more of what I ordered. I wish they would have said something before they locked my account out of nowhere. I also paid for the full year of next day delivery and they would not reply to my question if they would keep my card on file to auto bill/how to cancel, or if they could do a partial refund since I was unable to use the full subscription, due to their actions. The quality of clothing is also very hit and miss. Save yourself the headache & go somewhere else. I'd rather pay a little more for better service.

I placed any order using paypal to pay for my order. Well the ASOS website indicated that there was a problem processing the payment. Long story short. There was no order, I was charged anyway three times. There customer service is a joke. The chat only works periodically, the email doesn't work at all, and the person messenger keeps referring you to their email for resolution. I disputed the charges with paypal and reporting them to the fraud unit at my bank. I am so over this experience.

I bought a shoe from ASOS and found out on the 10.10 ASOS mark up the shoe by 20% and then gave a promo code of 20%. That's damn unethical! Also the shoe is brown but now that i received the shoe, its look like black color. ASOS sucks! I'm never buying from this $#*! company again!

I placed an order on ASOS's website but wondered if it was really possible that they could ship from England to the United States within 2 days for only $12. I did a Google search and after reading reviews on this site I figured my order would probably arrive after 2 or 3 months with the wrong items, sizes, and colors. Worst case scenario I could always cancel my credit card charge.

Well I ordered on Monday night in Seattle... my doorbell just rang this Thursday morning and it was my ASOS order - all sizes, colors, items perfect... WOW. I am stunned.

Please note I did use their sizing charts to help in my ordering.

Overall I am hugely impressed.

I knew when I purchased my wedding dress that I wasn't going to get the highest of quality or most high end product, but I am still very happy with my purchase, and I plan on wearing this dress for my big day. The order went through seamlessly, the shipping cost was low, and it arrived on the date it promised. I am still waiting for the email to review the product. About the reviews: they keep up positive and negative reviews, so they're not falsely representing themselves. I haven't had the need to return an item, so I can't comment on the terms and conditions, which vary by country, and which people have complained about on the website. I was so pleased with my first purchase that I went back and purchased a second option dress. I would recommend this site and these products to anyone, but my only experience has been with their bridal wear. I read all the reviews before making my purchase, and I am still very happy with it.

Not worth it. They have discounts, you purchase it, they refund you. You contact customer service, this process lasts a couple of days and does not resolve anything. They will give you a coupon code to purchase with the same price. Guess what? You will be refunded again. It does not happen when you buy without discounts. At the end you spend so much time, it's not worth it at all. Customer service doesn't do anything, they claim there are bugs at app or in website, but they can't do anything.

I've used ASOS a lot until recently when they sent the wrong product and I wanted an option to return. As an international customer in Canada, they want to charge *me* to return an item they sent that was the wrong item and not the item I ordered.
And, I can probably forget about recouping the duties, taxes, etc. I paid on this item. Thankfully, not an expensive item but if had been, I'd be out a lot of money b/c of their mistake.
Forget about even trying to contact their customer service - it's a robot and it's impossible to find a contact email for returns. The "chat" option is also a robot / algorithm. Don't care how good the deals are, this situation and lack of a human csr has me p-o'ed and I won't return as a customer.

This is a great place to find jeans I ordered 5 pairs only one did not suit me, I have read so many bad reviews but I got everything quickly.The only ridiculous thing is when you shop the site it wipes out your cart if it takes longer than 60 minutes I was shopping 38 pages of jeans so the next attempt I timed my cart and it still wiped out everything after 40 minutes I have never seen any site do this They would probably increase their business if they gave you at least 4 hours. And then if a product sells out before you place an order, then it's too bad for them.

I just purchased a dress three weeks ago and it took them almost 2 weeks to ship and deliver it. When I got the dress it smelled like someone had worn it for a while and then returned it. I immediately shipped it back but was only given a partial refund. I contacted customer service through an online chat to tell them about what had happened but was asked if I had taken any pictures. I don't know how you would be able to take pictures of that lol. The person I talked to regarding this was Janine and not only did the process take 24 minutes (she took a long time to respond) but she was also rude. I do most of my shopping online and I have never dealt with customer service this horrible. Do not purchase anything from this store, not only do they cheat their customers but they also don't value them. The clothes are ill-fitted and not very original; you can find most of the same styles elsewhere. Save your money and purchase from a company where you matter.

This is a wonderful company! I have ordered from ASOS multiple times and feel like it's time to give them a great review. They have a wide variety fashion products to choose from and I love the videos showing what the product looks like on a model. The size assistance feature is also a great tool that has helped my shopping experience. They have A+++ customer service and an amazing return policy. My items are always shipped within a timely manner and returns are processed in a timely manner as well. Customer service responses are quick and if there is ever a problem ASOS will do the best they can to assist you. I wish they would go back to including return labels in the packages, but other than that everything has been great! Keep it up ASOS! I will shop with you forever because of your great customer service and great product selections.

Order number: *******

So I shopped on 11/05/2022. They left it near the bins and attached a photo calling it my secure place even though I know nothing about it. I don't receive the package. I report to Asos who agree that they will refund me. I have been emailing them since and every time a new person responds to the email about a week or two later and says some irrelevant stuff and won't make a refund. They've emailed me a discount code now which I have refused and Kelsey who thinks it's a good idea to tell me to take it. So a five month wait for a refund and insulting discount code. Basically Asos philosophy is: We'll mess you about and then offer you a discount code and force you to shop i within seven days so we can make more money from you. The customer services are a bunch of idiots.