Ashley Homestore

I had a horrible experience with Ashley furniture and I would not recommend anyone to make a purchase at this furniture store. This was my first and last purchase with this scam company. I ordered Stearns and Foster mattresses that cost well over $2500.00 and they delivered a cheap mattress worth $200.00 and refuse to refund my money. They are now telling me of their NO REFUND policy. Excuse me, Ashley sold me one mattress and delivered a totally different mattress. The typical bait and switch and now they do not want to do the right thing which is refund my money for an item I never received. I have a picture below of what Ashley delivered. If I could give negative 10 stars I would. Dealing with customer service has been horrendous and I still have this cheap mattress in my home 2weeks after delivery and add fuel to fire I am receiving a bill for a Stearns and foster mattress. I should have never walked in that store on 9/4/23 because I haven't had a bed to sleep in since. Ashley has done NOTHING to fix the problem. Stay away from this company.

This has been the worst experience with a company I've ever experienced. I purchased a bed that was $2500. At time of delivery they sent the wrong bed. After delivering the right bed weeks later it was now missing parts. I have spent 3 months trying to get the correct parts. The team I ordered the bed from would not deal with it and said I needed to go to their customer service line. They continuously told me they had the parts ordered to get me off the phone and I would have to go through the same cycle for weeks. I would be told it was handled when it was not. After weeks of calling, a worker ordered the parts. AGAIN WRONG PARTS. I now have 3 boxes sitting in my house of giant parts that I am told I have to deal with. They will not pick it up. They will not give me a refund or do anything to fix their mistakes. This is unacceptable. I went through Ashley furniture because they are a well known store and thought it would be my safest route. If you are thinking about purchasing furniture take your business elsewhere. It is not worth this hassle.

Very bad company, very bad furniture, very bad customer,
Worst experience in my life and they are protecte by synchrony bank
Don't ever deal with both they work together like gangs
Don't waste your money there

I purchased furniture from Ashley a year ago. I spoke to the store and gave them the size specifications on my home. They assured me that it would fit, instead they delivered my furniture and destroyed my hallways trying to fit the things in. They would not fit. Ashley still charged me for the delivery and only after threatening to sue reimbursed me for destroying my walls. Apparently, I'm an idiot, because I attempted to use their services again because I live in a rural area and don't have other furniture delivery options. I put in my order over 3 weeks ago. The items arrived randomly and the website never accurately displayed their shipping or delivery status. The sectional I ordered didn't show up on time and they didn't even call or email me to tell me. Instead I called the next day and was told the order was pushed back a week! They then texted me in the morning the new delivery date, saying my delivery would be there in 2 minutes. I left work and waited... And waited... Called customer service and I have now been waiting for over an hour on hold and still no furniture. This company is garbage and they only care about your money. I will never, ever be entertaining the thought of shopping at Ashely again, and I will make sure to tell anyone I come in contact with that might shop there what they consider customer service.

I received my furniture on time, and it was delivered professionally. However, when I discovered a manufacturing flaw with one of the pieces, I spent the next few hours in vain attempting to contact someone to report the issue. Calling their 800 number, I chose the option to request a callback; 5 hours later and no callback. I contacted my salesperson, who was off that day, and she couldn't' reach anyone at the store, and told me she would work it when she was at work the next day (pluses for her, but still a BIG negative for Ashley Furniture). At 5:30pm after waiting over 5 hours for a callback, I called back in, and after a 10 minute wait on hold (I did NOT choose the callback option), I spoke with a CSR, who after putting me on hold for another 10 minutes told me I had to callback the next day, as their system didn't reflect that the furniture had been delivered, and so they were unable to do anything!

We purchased our furniture. Paid cash. The delivery was a nightmare the 3 hour delivery time frame they were six hours late. Then they brought in the wrong furniture. Had to take it back and find our furniture on the truck. The delivery driver I was outside for 30 minutes cursing after they finally got her correct Furniture in here have found their leaving the furniture that they took back out they left the booklet and screws in the road. Called customer service the map that the original store number which takes you to a customer service number. They offered to give me a gift card of $100 back of that to almost $200 delivery fee. I've called them three times since May 5th regarding my gift card. The first lady said it's already been mailed out you should be getting it shortly count Back 2 weeks later that lady said will the gift card came in the email I said why I was told it was coming by mail then she said oh I'm sorry it is coming by mail. Call today the gentleman I spoke with said the gift cards already been sent you have $100 in store credit. I told him I do not want an in-store credit because I will not purchase anything else from Ashley Furniture. Horrible horrible customer service and nothing but lied to. Buyer beware buy at your own risk. Also they have something called the premium home delivery White Glove. The first set of furniture they brought in I already had stains all over it from where they just laid it down on the ground and laid it down on the floor.

I purchased a lounge chair from Ashley Homestore last August,the salesman was Peter at the Chirnside Park store. I was told that the delivery would be between 12-16 weeks as they had none in stock and would need to ordered from overseas. It arrived a few days after 16 weeks and it was worth the wait,Great quality and very comfortable. I chose to pick it up from there warehouse Johnnys Furniture in Dandenong on 16/12/23, now that was a great experience,Saturday morning the Staff member was run off his feet dealing with 4 large pick ups as I arrived. He was courteous and professional helping everyone with there furniture not just me, he assisted me loading it into a ute and was so helpful. That guy whist sweating profusely is a real credit to your company and deserves a shout out for outstanding service.

My daughter bought a buffet and waited 3 months for her furniture. When it arrived the doors were broken and the top and sides had deep scratches. The store was contacted immediately and they refused to exchange or return the item for a full refund. They insisted she would have to pay a restocking fee of about $700.00. Ashley Home furniture sent out a repair person and ended up taking the buffet for 3 weeks. When it was returned it was the same broken buffet with an extra piece of wood screwed to the inside of the doors and a new hinge was put on making new holes.
When you pay just over $2000.00 for a piece of furniture you expect it to be good quality and in brand new perfect condition when it arrives. Ordering from Ashley you definitely are not getting that. Your forced to pay in full and then wait for your product. So no matter what they give you it's yours regardless of the condition it arrives in! Buyer beware! If you don't mind giving your money away for very poor quality furniture and the worst customer service then feel free to shop here. Otherwise stay far far away from Ashley home stores.

Hi everyone I am the customer last year I bought I bought queen bed 1100 dinning 2200 and sofa and love seat. 1890 all quality was so bad fabric and wood extremely cheap I bought insurance also pay every month Ashley like a nightmare not responsible at all i call several time Technicians was from Ahm furniture so unprofessional refused to fix not helpful also I wanna mention buying insurance waisting money they make me mentally torcher not fixing my broken bed frame rails I was extremely hated Ashley if in my like they give me free furniture I will throw on them face such a big cheaters it's not a no 1 American furniture store surely it's a ******* $#*! store in the America never ever recommend Ashley please they are all sales agent like sweet poison.specially when they selling furniture.

I give Ashley Furniture in Buford, GA a -1 star review. I paid cash for $10k in furniture and was told it was all in the warehouse and given a delivery date. I waited all that day and no delivery. It was important to me because I have a bad back and was sleeping on an air mattress. I got the bed and tv stand and was told my living room would be the next week. When confirming it was told the ottoman 2 days later. Didn't come. I came back to the store and got paperwork showing the ottoman should have been delivered with the rest. Now they are saying the 21st. No reason why. I came to store to find out what's going on and they said sales person was supposed to keep me up to date and they would talk to her. What good does that do me. I texted her every time something went didn't come. I TEXTED HER SHE NEVER CONTACTED ME FIRST TO EXPLAIN WHY, Gail why?. I will never order from Ashley again and if you are thinking about it DON'T.

We purchased 4 Sommerford Dining chairs online, when we put them together 3 out of the 4 they weren't level. We got new legs but that wasn't the problem. The base of the chairs were drilled wrong so no matter how many legs we had the chairs were never going to be level. A couple of weeks after trying the new legs and calling back to get new part the chairs are now discontinued and the only way we can get a refund is if we donate the chairs and get proof and send it to them.

Ashley refuse to exchange my loveseat that their tech said was unrepairable. Yet Ashely will only try to repair it and if its' not repair to my satisfaction they basically said o well it' will be repair to their repair person satisfaction. They don't care about the consumer once they get your money.

I wish I can give zero stars. They said we will get the furniture in 2 weeks and we are still waiting. Its over a month right now. And the constant lies and false promises.

NEVER EVER PURCHASING FROM THEM. WE ARE GOING TO CANCEL OUR ORDERS.

Me and my significant other went into Ashley in Daytona Beach, FL…. We got all of our information in the system, and the items we picked out and told us what we were purchasing would be delivered the Sunday March 6th… however their system wasnt working, and they told us to come in the following day so we could finish the process, and pay the downpayment, so an hour into when this store had opened, my spouse went into this store and had cash in hand and was going to complete the process, they then told him that "they had sold a bunch of beds and the bed we had picked out the night before was unavailable for over a week" so, that being said, I'm simply unhappy.

Today we went to Ashley orange store. Everything was going well. They guy their was nicely showing the sofas. Suddenly their lady manager came and started asking us about requirements etc. She asked our jobs etc which I know is a salesman tactics to know earning so she can decide price. She told us the quote which was not very exciting. I just told that we want to check on some other stores too which was a reasonable thing but then she shouted on m. She said" yes go now you can go there is the door. Just go out and check. No one is stopping you. Right now go out. " I mean I was surprised. Is this the way you talk to your customer. That too when you are so called manager. She was so rude so harsh. I haven't met such type of rude lady in my entire life. She does not have any skills how to talk to the customers. She should be fired soon from the store or else they will not have any customers coming to their store. I am never ever goin to that Ashley in Orange. Neither I will recommend anyone. This was the horrible experience and all my excitement was gone. She is so impolite and uncivil. She should have training on how to attend customers and how to talk to them politely. So unethical.

I ordered a bedroom set, had it delivered last August 2023, bed collapsed, 4 deliveries for dresser and numerous other problems with the furniture set. Finally after 4 months, they agreed to give me a new bed in Dec. 2023. Next week, they came out to replace my sunken mattress and the delivery team snagged my new headboard. 4 deliveries later, including today 2/14/24, still another damaged headboard. Now we have to schedule another service call, which is approximately the 23rd service call. Poor quality, terrible customer service and the worst delivery teams. VERY UNHAPPY AND WOULD NEVER BUY FROM THEM AGAIN. Potential CUSTOMER'S BEWARE!

We bought a couch in lovesie along with a mattress king sighs when we got it it was supposed to be a firm and of course it wasn't and so then we called and complained and they said we couldn't do anything for a while so we kept calling we sent pictures and complained some more find some more finally they finally sent us another one and took ours and this is the same mattress the same not firm and it bends on both ends and they said it's supposed to do that which is b******* We tried to get them to take it off our bill and they refused we tried to get them to come back and take it cause we don't want it they refuse

Took my money, lied 3x on the pick up date, contacted the floor manager Amber Crooks from who we purchased it from and was ignored till the following day. Was told 2x that we could have a full refund within 72 hrs of receiving the furniture then when I contacted the company was told there's a no refund policy and that nobody in the corporate office has the ability to refund any money. This was all bought at the homestore in Springfield, MO from floor manager Ashley Crooks. Do not believe any of the lies that they tell you! They just want your money then deliver junk with holes and rips in it and expect you to make due till their response team has time to address the situation at their convience. I will NEVER recommend or refer ANYONE to Ashley's Homestore ever!

I purchased a Stracelen Sofa ($1000) not long ago and the V.O.C.s exuding from it are intolerable, it smells so bad I'm thinking about putting it out in the alleyway...

Oh my goodness! This has been the worst experience we've ever had, ten-fold. We ordered a display cabinet, it was delivered damaged and all hardware, shelves, and assembly parts were missing. We called within five minutes of the item being delivered. We had to open separate claims for each issue, send pictures, and wait for a callback. Nobody called. We called back. Were told parts were ordered and to expect them 7-10 business days. Tracking number was never sent. So, we followed up again. Spoke to multiple agents. Each one told us a different story. One said is shipped, other said it won't ship for a couple of weeks, third - that's on backorder and no known availability. They all keeps saying "sorry, per policy, nothing we can do." Most definitely, horrific company culture runs through their operations. Fed up, we then just requested a refund/return. They REFUSED because parts were ordered already! After speaking to yet another agent, we were told that this is high-demand item and parts are not actually available. I simply don't even understand what is happening and how this is even possible. Horrible customer service, lies, lies, lies, and this place will hold your money hostage, even when every single step was an error on their end! Still waiting on a resolution, still don't have the refund. Still looking at this cabinet that can't be used. Just awful!