Aramex International

They received my sipping from 3 days until today didn't receive it, My card bank today should receive it by truck but I didn't receive it

If it was possible to give aramex less than one star i would have. I just had the worst shipping experience with this wanna be shipping company. That's what differentiate the amateurs from professional like dhl or ups, the only thing i kept thinking throughout this whole experience, is "Who's the Clown Running The Show" at aramex. What a shame. I shipped an 3 seperate packages from china within 2 days of each other. The first package by sea (shipped on the 9th of april) it reached me in dubai yesterday (may 1st). The 2nd package by air via dhl (on the 13th of april) it reached me in dubai on the 19th of april. The final package which i shipped via aramex was shipped from china on the 13th of april. It is still to reach me till today. Countless emails and calls to custoemr support to no avail. It reached dubai on the 25th of april and still they couldn't even deliver it to me after on week. What a bunch of amateurs. Will never use their service again and i would advise anyone else to avoid them like the plague. Shame on you aramex.

Bad service. Don't choose aramex for international my shipment reach in jed before 10 days but still not delivered

The worst service I have ever seen from a courier company, no sense of responsibility. Delayed delivery, unnecessary explanations.

Saturday, 28th Nov 2020- Came at 8:30am. No prompt, no reminders, didn't ring the bell, didn't call, left the card just like that, with no address, no phone number. Had to Google where my parcel went.

Monday, 30th Nov - Office were closed so called on Monday. The office guy offered to deliver in 2 to 3 days

Wednesday, 2nd December - I called the delivery guy, Vinnie, to check if he has my parcel today. He said no. I called the office to confirm if the parcel will be delivered tomorrow, Thursday, so I can organise my errands. The office guy confirmed, yes, tomorrow.

Come 5:30pm, Wednesday, Vinnie called as he is at my place to deliver. I explained the office said tomorrow. I am not home, I am finishing my errands so I will be home the whole day tomorrow for the delivery. Vinnie was so rude and dropped the call while I was still talking.

The office was closed so had to call the next day.
Thursday, 3rd Dec - I called the office and they said the parcel will be delivered in another 2 to 3 business days! Or picked up in 24 to 48 hours. I had to plead the guy so I can just pick the thing up. I am so over it. Big headache. Avoid, avoid, avoid. Please

I have order from first on the wrong address than when I cleared them. They are like that call company. I called them than they clear the address they told in nxt business days they will deliver. They dont even care…they after two week send 2 shipment and other 2 they lied that we are unavailable & not picking up the call. They are the liar…than I again called they told 1 of 2 is returned oky I told them that I want my shipment but they are so dumb they dont understand nething…last they told 1 shipment to pick up from sulay we went in evening before 6p. M…the msg for pick up come in morning when we went to pick they told its has been returned. It's so irritating I don't understand…worst company staff n all. N da drivers n all they don't care. So much van so much delivery drivers but they don't doing there work properly…large online companies should stop using Aramex for shipment…i toh will not shop from company who send through Aramex…they are so dumb…please don't call there customer care service they will more confuse you…

WORST EVER SERVICE OF ARAMEX EVER I HAD SEEN... BETTER TO HAVE DHL OR OTHER COURIER SERVICE AND WONT GIVE SERVICE TO ARAMEX. ARAMEX ROBOT THERE SHOULDNT BE THERE FOR TRACKING

Don't waste your time or money. Go with another capable company. Aramax is Garbage. Only Zero stars.

I've had the worst experience with this shipping company. I've placed two orders at Shein. They sent me the delivery dates as at the latest the 5th of September 2021 for the first package and 10 September 2021 for the second. As an avid online shopper I excitedly tracked these parcels religiously but started noticing that they do not update you after the parcel arrived at clearance in South Africa. I started following up with Shein as well as Aramex, as to be expected Shein couldn't do much but send you 100 coins and Aramex responded days later saying the package was detained at customs and I would have to pay R1075. 20 to have it "processed", mind you, I've paid almost R5000 for the order itself. I paid it and sent the proof of payment to which I still had to wait a further 2 weeks because they updated the parcels status as "declined because of health concerns" then all of a sudden when I sent a message to them again they updated it as "sent to Kimberly delivery office" I've luckily received the parcel today 14 September 2021 after a lot of hassle.
The second parcel has arrived in the country on 26 August 2021 and yet they never updated me any further on it. I had to send emails to them again just to hear that it's at customs. It seems like they are using this tactic to get money out of you. I've received an email just now saying that I have to pay R376.98 to get it sent to me. I know that covid has hit everyone, but this shipping company should up their standards. I hope that Shein starts making use of Buffalo logistics as it never gives you this much hassle. I don't even pay R1000 when FedEx delivers my orders. I'm very disappointed, they took the joy out of online shopping

This week alone one item went missing but managed to get refund from retailer. Item has been travelling Christchurch to Dunedin since 11th of April. Currently having issue with goods from Briscoes Amarex in Nth Island say they have arrived Dunedin. You ring Amarex Dunedin but get no answer. Their tracking details suddenly update saying delayed but no info on type of delay or currentlt where goods actually are. I am in process of trying to demand refund from Briscoes.