Aramex International

I think they should use turtle logo.
Package should reach at 7 days, they shipped 26/12/2016, package reached at
04/01/2017 they take 2 days at Operations Facility,
12 days to reach iraq

Unreliable and poor customer service.
Doesn't get any worse than this. Stay away!
Doesn't get any worse than this. Stay away!
Doesn't get any worse than this. Stay away!

4 failed deliveries 1 damaged 3 lost. No help... nothing we can do. I won't buy online off anyone that uses this company again.

I have purchased an item online and it reached in their store since 29th April 2020. And till today 28th May 2020, it has not delivered to me. I have made around atleast 4 phone calls and many complaints. Every time, the customer care is taking my address and phone but then no response. They don't even know why there is a delay.
They do have a lot of fun keeping customers holdings unnecessarily in a room for Longggg while.And customer care never Give proper answer.

ARAMEX IS THE WORST OF WORST SERVICE. NO IDEA HOW DO EVEN ONLINE VENDORS PICK THIS FOR COURIER

Its a worst service begine by the customer service to the delivery service. Dont have accuracy. They just lied

My item has said it "will be picked up/delivered" for over 48hrs. It was supposed to be delivered by April 10th. I called & was on hold for 30min without being able to speak to anyone.

I had previously shipped one of the products from America and I shipped it 4 times without problems. When I wanted to ship the product for the 5th time, they told me that it is forbidden to ship it even though it is the same product. When I asked for a picture of the product, there may be an error. I do not get an answer and the case was closed without a response CAS/0322/1290

Proof 1
Https :// ibb.co/ vmqs47S

Proof 2
Https :// ibb.co/ 6B2QRS9

I messaged *******@aramex.com to without any response

Proof 3
Https :// ibb.co/ GPfnMSj

What displeased me more that i was always paid about $20 for shipping from America to Morocco, And when a shipment was stopped in America, they asked me to pay the same price if I wanted to return the product to the supplier who is in the same country

I placed an order for a new phone from CarreFour online market - Dubai on the 28th of November 2020. Aramex had it in their Umm Ramool warehouse on the 29th - as you can see from the screenshot I have attached. They commit and promise to deliver on the 1st of November between a huge window of 9am to 9pm. I waited the WHOLE day!. Today is the 4th and there is no sign of the package. After calling the call center at my expense and speaking to them for 30 minutes - they say there is nothing they can do due to holidays and I cannot even arrange to pick it up myself personally. They say the delivery will now take place on the 5th of November. THERE IS NO EXCUSE GOOD ENOUGH FOR MAKING A DELIVERY COMMITMENT IN WRITING AND THEN FAILING TO KEEP IT UP. Aramex Customer Service is despicable and is lower than third world country standards! Aramex Five thumbs down! The FaceBook messenger chat IS ALSO A BOT! How bad can bad get? CarreFour - are you listening?

I ordered an item on ebay and the seller gave a 3-5 day delivery guarantee.
This seller uses Aramex as the delivery service. I ordered on the 1st July and had not received the package by 12th July. I complained to the seller but to no avail. The Aramex tracking page now shows 2 attempts were made to deliver the package 12th & 13th July and that a card was left. These claims can be shown as false. The 24/7 CCTV footage does not support the claim by the courier and no photo was produced proving a card was left at the property, something all couriers now do as proof.
The courier that made the false claims works in the Turramurra area and did not take into account that we were under NSW Health Order lock down so several persons were at home at the times the courier made the false claims. Clearly the deception was not well thought out.
As a result of this deception, the business will no longer order from businesses that use Aramex as their courier service and I would urge anyone thinking of using Aramex to search "Aramex complaints" on Google before committing to using Aramex. After reading a couple of pages of sad stories I cannot believe Aramex is still in business.
In this case we had the protection of Paypal but many I fear would not be so lucky.

No CUSTOMER SERVICE AT ALL
NO BODY WILL CALL YOU ABOUT YOUR SHIPMENT
YOU WILL BE PISSED OFF FOR YOUR EXPECTED SHIPMENTS FOR MANY DAYS
YOUR WILL CONTACT YOUR FRIENDS TO HELP YOU TO GET YOUR SHIPMENT FROM ARAMEX
YOU WILL REGISTER THOUSAND TO COMPLAINTS EVERYDAY ON ARAMEX WEBSITE BUT NO ONE WILL REPLY.
YOU WILL TRY MULTIPLE ARAMEX NUMBERS BUT YOU WILL LISTEN ONLY IVR MSG AND NOBODY WILL ATTEND YOUR CALL
WHEN YOU TRACK THE SHIPMENTS, YOU WILL WONDER SEEING WRONG STATEMENTS ABOUT YOU THAT THEY CONTACTED YOU AND YOU RESPONDED.
WHEN YOU ARE LEFT WITH NO WAY OUT TO GET YOUR SHIPMENT AND EVEN AFTER 10 DAYS NO ANY ASSITENCE AND YOU THINK YOUR SHIPMENT IS LOST
ONE DAY ARAMEX GUY WILL CALL YOU THAT I AM COMING TO YOU WITH UR SHIPMENT.
THIS HAPPENED TO ME MANY TIMES WHEN SOMEBODY SEND ME A SHIPMENT THROUGH ARAMEX.

Dont never use them there is a 99% chance you wont get your package and if you do it would be smashed to pieces

"DE-PRIORITIZE" THIS SHIPPER ON YOUR AMAZON TO PREVENT WASTED TIME AND MONEY

After having had the misfortune of dealing with this company for many months on Amazon orders while living overseas in Turkey, I can confidently state that doing business with this company should be avoided at all costs! Compared to DHL, whose shipments typically take 4-5 business days going from USA to Turkey, Aramex's shipments typically take 4-5 weeks, if they arrived at all (about 50%), with many inexplicable long holds at transfer centers, even whole still in the USA.

What's more — their online forms (e.g., Customs Info) are dysfunctional, returning the same errors after many months of my reporting issues which means dealing with their practically non-existent customer service every time, just to enter this routine info. They don't have any real time customer service, almost NEVER picking up their phones in either their international or local offices, and do not reply to emails except maybe many days later with formulaic cut-and-paste replies that do not offer real assistance whatsoever. I have thus resorted to contacting their Instagram account (whoever that is run by) and still get a run around, with numerous empty promises to inquire about a situation. But then they will rarely, if ever, get back to you, and when you complain again, the process just starts all over.

So shipping something with aramex means that it takes them approx 3 days before a tracking number is activated on their system meaning the sender has sent the parcel the receiver cant find it and aramex doesn't even know it exists. Thats the whole point aramex doesn't seem to get why their service is pathetic and you have a pathetic star rating on all platforms you have parcels float around for more than 2 days somewhere with no tracking what so ever so you cannot claim responsibility nor can the sender meaning the receiver has to carry the loss if there is a parcel gone! Either that or the people processing parcels are not equip or cannot do their jobs. HAVE A SYSTEM THAT WHEN A PARCEL IS DROPPED OFF AT A DROP OFF POINT IT IS SCANNED INTO YOUR SYSTEM WITH A BAR CODE SCANNER AND ACTIVE WITHIN MINUTES OF DELIVERY WITH STATUS AWAITING COLLECTION AT DROP OFF POINT
People don't mind waiting 3 days what is upsetting is that there is no tracking and poor problem solving on your side as clearly aramex is not equip and their system poorly thought out meaning you cannot help more than the website can so once again if a parcel goes missing we the payers of service run a loss and aramex just lifts their hands not claiming responsibility... CHANGE YOU SYSTEM as its clearly not working