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itakrama

IT-Akram A.

2
Level 2 Contributor

Contributor Level

Total Points
672

7 Reviews by IT-Akram

828 Views
1/16/17

Item should arrived on 8 days, i ordered item at 26/12/2016, it takes 28 days to reach iraq baghdad
Order no 100003564 12/26/16
$23.39

1/2/17

I think they should use turtle logo.
Package should reach at 7 days, they shipped 26/12/2016, package reached at
04/01/2017 they take 2 days at Operations Facility,
12 days to reach iraq

Service
Value
Shipping
Returns
Quality
12/17/16

When package arrive to germany every thing possible, maybe lost, maybe stolen.
They use very bad company for shipping overseas.deutschepost.de
You cant track your package. Most times they didnt know your package, delivered or not. 60 days my package still on IPZ-Ffm, Germany.
Track no CH006029475DE, any way. They send me message, they will refund the amount.

Service
Value
Shipping
Returns
Quality
12/17/16

I ordered items from usa at 26 feb 2017, i can track number in dhl global, but when i got tracking number of Deutschepost.de i cant open the site or track items.
Items take much expected time. I send them message they said, items shipped to my country at 19 feb. I called the post till today 27 feb nothing in post office. 32 days nothing reached something bad.it show in tracking radar still in
IPZ-Ffm, Germany last update 1 feb.
I think they lost items.
Track no: CH006029475DE

Service
Value
Shipping
Returns
Quality
23.0K Views
12/11/16

Usually i ship with myus, this is the first time i ship with nybox, i like it, package takes 7 days, no damages no lost. I have store so i need to buy some items from amazon, i will try it again. Maybe i will make a video in my channel in youtube about this shopping.
82451
Amazon
Supplements
Shipped Dec 12,2016
381495
Amazon
Clothes

194K Views
12/6/16

I enjoy shopping from amazon, i am prime member.

1.8M Views
12/5/16

I ordered sample of bluetooth headset sunglasses. With order no: 335221519
It was good qualification as seller mention.
Then i ordered 5 items with order no 335548791 to sell them to customers, i check no internal ram 4 giga to items. I ask the seller to refund didnt accept.the seller name is
Shoppingmalls, she is top seller.so be ware from this seller, check your items.
Costumer service answer after 3 days

sopportc
DHgate C. – DHgate Rep

Hi It-Akram,

We are sorry to hear about your experience. We checked the first order and the merchant did not agree on the refund request you filed yet. The seller is given 7 days to confirm or respond on the proposal that you submitted, in the event that there is still no confirmation or response from the seller within this time frame, a refund will be automatically applied on the next day. For this order 334007188, we checked here and the parcel is still in transit. The shipping information has not been updated yet since this changes once the parcel arrives in your country. You have an option to file a dispute because the item is not yet delivered within the estimated delivery date set. Filing a dispute is the best way for us to help you resolve this issue.

Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click My Orders" on the left side of the page.
3) Find the order number.
4) Click the link "Return&Refund" at the right side of the page under the order number.

Once the dispute is filed, the seller is give 5 days to resolve the issue. If your dispute reaches 5 days and there is no solution yet, please contact us back so that you can escalate the matter to our Resolution Center. Once proven that the item wasn't delivered, you will get your money back. For your future reference, we suggest that you use express couriers such as DHL, UPS or FedEx if you need the items sooner. For this order 245854708, an agreement was reached between you and the seller for a partial refund of $28.57 and the money was returned on the same card account you used to pay for the order on 2016-11-17. It will normally take 10-15 working days for the refund to reflect on your account but can take sooner depending on the refund process of your bank.

If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.

Regards,
Sil
Customer Service Center
DHgate.com

IT-Akram Has Earned 12 Votes

It-akram A.'s review of Deutsche Post earned 2 Very Helpful votes

It-akram A.'s review of Aramex International earned a Very Helpful vote

It-akram A.'s review of NYBox earned 6 Very Helpful votes

It-akram A.'s review of DHgate earned 2 Very Helpful votes

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