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I ordered item with ORDER #9878
ORDER DATE: 29TH DEC 2016
This order is marked as Awaiting Fulfillment
I dont know which time will reach my country
I think they should use turtle logo.
Package should reach at 7 days, they shipped 26/12/2016, package reached at
04/01/2017 they take 2 days at Operations Facility,
12 days to reach iraq
When package arrive to germany every thing possible, maybe lost, maybe stolen.
They use very bad company for shipping overseas.deutschepost.de
You cant track your package. Most times they didnt know your package, delivered or not. 60 days my package still on IPZ-Ffm, Germany.
Track no CH*******DE, any way. They send me message, they will refund the amount.
I ordered items from usa at 26 feb 2017, i can track number in dhl global, but when i got tracking number of Deutschepost.de i cant open the site or track items.
Items take much expected time. I send them message they said, items shipped to my country at 19 feb. I called the post till today 27 feb nothing in post office. 32 days nothing reached something bad.it show in tracking radar still in
IPZ-Ffm, Germany last update 1 feb.
I think they lost items.
Track no: CH*******DE
Usually i ship with myus, this is the first time i ship with nybox, i like it, package takes 7 days, no damages no lost. I have store so i need to buy some items from amazon, i will try it again. Maybe i will make a video in my channel in youtube about this shopping.
*******
Amazon
Supplements
Shipped Dec 12,2016
*******
Amazon
Clothes
I enjoy shopping from amazon, i am prime member.
I ordered sample of bluetooth headset sunglasses. With order no: *******
It was good qualification as seller mention.
Then i ordered 5 items with order no ******* to sell them to customers, i check no internal ram 4 giga to items. I ask the seller to refund didnt accept.the seller name is
Shoppingmalls, she is top seller.so be ware from this seller, check your items.
Costumer service answer after 3 days
It-akram A.'s review of DHgate earned 2 Very Helpful votes
It-akram A.'s review of NYBox earned 6 Very Helpful votes
It-akram A.'s review of Aramex International earned a Very Helpful vote
It-akram A.'s review of Deutsche Post earned 2 Very Helpful votes
It-akram A.'s review of Vitacost earned a Very Helpful vote
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Aramex can not deliver on time nor care about it package in aramex hands from 29 Nov 2023 and to...
Aramex is the $#*!tiest service i have ever seen, i do not recommend at all, you will. Loose your...
Hi It-Akram,
We are sorry to hear about your experience. We checked the first order and the merchant did not agree on the refund request you filed yet. The seller is given 7 days to confirm or respond on the proposal that you submitted, in the event that there is still no confirmation or response from the seller within this time frame, a refund will be automatically applied on the next day. For this order 334007188, we checked here and the parcel is still in transit. The shipping information has not been updated yet since this changes once the parcel arrives in your country. You have an option to file a dispute because the item is not yet delivered within the estimated delivery date set. Filing a dispute is the best way for us to help you resolve this issue.
Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click My Orders" on the left side of the page.
3) Find the order number.
4) Click the link "Return&Refund" at the right side of the page under the order number.
Once the dispute is filed, the seller is give 5 days to resolve the issue. If your dispute reaches 5 days and there is no solution yet, please contact us back so that you can escalate the matter to our Resolution Center. Once proven that the item wasn't delivered, you will get your money back. For your future reference, we suggest that you use express couriers such as DHL, UPS or FedEx if you need the items sooner. For this order 245854708, an agreement was reached between you and the seller for a partial refund of $28.57 and the money was returned on the same card account you used to pay for the order on 2016-11-17. It will normally take 10-15 working days for the refund to reflect on your account but can take sooner depending on the refund process of your bank.
If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com