Aramex International

I booked a parcel to pick up over 50 days ago. Apparently, the courier supposedly turned up on the second day to pick up the parcel. At 3:51PM 01/Jun/22, the parcel was marked as not there, No courier arrived at all, on top of the parcel being clearly in view. I arranged for a pickup again through the Auckland Aramex CS. I was appreciative of the minimal time taken to answer the call, from there, there was nothing good to add. After calling CS over 15 Times over the next 50 days, I was met with "we are so sorry, I've put this parcel on high priority and it will be picked up today", ever since call 1. The last call I made I was talked over myself to explain that it should be picked up. I asked for reimbursement for damages done from time delays and parcel damage from over-exposure to weather. I thought I would get at least something back because the fair trading acts of 2017 as well as Aramex's own policy were violated. I was told quite smugly too, that this was impossible, due to the parcel not being picked up. I then asked for them to pick the parcel up, as per the contract. I was then told, "we are sorry but that is impossible". At that point, I lost it and let some less professional words lose. After that, I was told I can be put on hold, and I was left listening to an automated voice for the next indefinite amount of time. The CS rep should be fired for that, that was a clear move of spite. A courier company that can't pickup? May as well be a paperweight service.
Over the last couple of years, I have had no issues with Aramex, but this was enough to turn anyone away for good.
Overall I have never ever come across so many lies from a CS rep telling me the parcel is getting picked up, as well as a confirmation email 20 days later. I've sought legal advice and there are grounds for this to be followed. If this unfortunate event happens to you, record every call, get another email confirmation, and get an SMS confirmation. Aramex can get held accountable for poor business ethics.
As I write this review (of which I have never written many ever) on 25/Jul/22, the parcel still has not been picked up (I will be rebooking to NZpost now). If an Aramex CS rep reads this, please check my calls to Michelle from Auckland in your database, no customer deserves that treatment from CS!

WORST SERVICE EVER RECEIVED! Pathetic service and call center service. This is the last time i amusing Aramex!

Absolutely the worst shipping company in the world
Now 10 days since they register my shipment and still not send it.
THE WORST SHIPPING COMPANY EVER

Leider ews gibt keine 0 Sterne, mein Packet söllte in einer Woche ankommen und bis jetzt sind 7 Wochen vorbei und immer noch nicht da, schlimmer dass telefonisch keiner meldet sich (ein mal habe ich am Apparat ca 40 Minuten gewartet aber erfolglos) und per Email kommt mir diese Antwort:

'' Guten Tag, Sie verstehen leider überhaupt nichts. Wir können dem Zoll nicht vorschreiben, wie lange eine Inspektion zu dauern hat und wir können den Vorgang nicht beschleunigen. Wir können nur warten, bis der Zoll uns mitteilt, dass die Inspektion abgeschlossen ist.''

Unverschämhiet

Unfortunately I have been dealing with Aramex for a while only because they work with Asos in Dubai and there was not a single time in which I haven't gotten frustrated. They dont have a landline that you can contact them, no one answers on chat bot but the most infuriating thing is scheduling for a package collection and literally no one shows up, no notifications, no emails, nothing! When you finally get a hold of them they give you a lame excuse or just say that the collection has been cancelled for no reason. It's absolutely pathetic and insulting. They should not in the market at all. I shop online a lot with much bigger companies and have wonderful service and customer service always. Absolutely an embarrassment of a company!