Appliances ConnectionReviews 1,116

I love my new Frigidaire FFEH3054US30 Inch Electric Freestanding Range! The glass cook top is very easy to clean and the range and oven work flawlessly. The design is modern, the knobs are on the front of the range so they do not get spattered. My purchasing experience with Appliances Connection was easy and flawless. Their customer service was easy to access through a ticket or phone call when getting status on my order. I will definitely buy my next appliance from them!

Appliances Connection is now trying to argue that the "free" dishwasher included in my full kitchen appliance order is no longer valid and they do not need to honor it. So, an order that was placed in August of 2017 where three different dishwashers were delivered so badly damaged that they were inoperable is longer eligible for because their promotion has expired. We ordered it while they offered it included in the package. We did not accept delivery of inoperable appliances but now they are reneging on their own offer to include a dishwasher for free because of the full kitchen appliance package. This company is so shady and dishonest. I was contacted by their PR representative Danielle S. As soon as I posted this review. She assured me that she'd look into to it and get back to me within a few days, that was almost 4 weeks ago. I sent her three emails and left multiple voice mail messages and still no reply. What she did say initially is that this is a company that was originally a "mom and pop" operation and they have not grown their customer service operation since they have grown as a company. She said, "Some people in the Custom Service Department do not have the skills to deal with customers and should be let go."

Five years ago I purchased a refrigerator from Appliance Connection without issue. Logically I thought ordering furniture from them would provide a similar experience. WRONG! Never buy anything except appliances from AC. Their process for handling other orders is horrendous and Customer Service is terrible when addressing damaged items.
Here is the story. My order was for a complete bedroom set which I knew was not in stock at their warehouse, but were supposed to be readily available. What I didn't understand is the fact that another supplier must first ship the items to AC before sending to me. It took forever. Finally, I called and found out they were waiting for one nightstand while holding up the rest of the set. After some discussion, they agreed to ship what had arrived and send the final item separately. That is when the nightmare began. While their shipper did fine with delivery once sent out, the main shipment arrived with several pieces scratched. Customer Service's remedy was to order a "Repair Kit" which I agreed to rather than shipping everything back. I found out later, the Kit did not come from the manufacturer as expected, but was a generic kit ordered off of Amazon. WTF! Then, the separate nightstand arrived, over a month late. It had been shipped via Fedex (their idea, not mine) and the front top corner of the nightstand was damaged. AC blamed it on Fedex and submitted a claim. After waiting another two weeks, I was informed the situation could only be resolved by shipping the damaged unit back and then a new unit would be ordered, taking another three weeks (more likely a month or more). At that point I was fed up and didn't want to deal with them any longer so agreed to a credit on the damaged nightstand.
Do not do business which these folks except for appliances!

I purchased a downdraft from this company. The item came in as scheduled and packaged very well. No problems. However, I did not have enough space in my kitchen cabinets for it. I made the decision to return the item. I went through the process of getting an RMA # from the company. You answer questions, take pictures and then once I got the authorization, I mailed the item back at my expense. The company m3entions all these reasons as to why you won't get a full refund. I did everything they asked and they got the item back and authorized a full refund. They explained that it would take 7-10 business days to ge the money back. On day 10, I received some of the money, minus $148. I immediately called the company up and they explained they had made a mistake and would send me the additional money back. Which would take another 7-10 business days. On day 12, no money so I called them. They said they needed another 48 hours. 3 days later no money. I called again, and they said the manager was out and they could not authorize a refund until the next day. I told them I was going to file a claim with my credit card company and suddenly customer service found a manager. Who said they needed 24 hours. 3 days later, now a total of about 28 days and I still don't have my money back. So, I am filing a fraud charge with my credit card company now. This company had no problem charging my card within 1 day, but they can't seem to refund my money, even though their email states that i was getting a full refund. You might want to think again before using this company, should you need to return something. Customer service here sucks.

What everyone is saying about delayed shipping times is extremely accurate. I wish I would've never ordered from this company. I specifically chose them over a competitor for my couch because they offered "Express Shipping" - what a joke! Express if you mean it's been 3 weeks since my order and they still haven't even received the couch to their warehouse (and then it's another 4-7 days once they receive it to their warehouse). Now they're saying the couch won't arrive to their warehouse for another week - so it'll be 5 weeks since my order when I finally (hopefully) get my couch. No communication about this delay either, I've had to email them multiple times. WORST customer service.

If you're thinking about ordering a large furniture item from here - look elsewhere. Their shipping times are lies and they're prices aren't any better than the competition.

Paid for a washer and a dryer AND the installation. That's when the horror began. Gas leaks, broken parts and ultimately a refusal on Appliances Connection to do anything other than pass the buck a la "maybe try calling the trucking company." So to recap I have paid for the appliance, the installation AND the repair. The emergency technician said "the worst install I have EVER seen." Appliances Connection in the meantime is telling me that the problem is not theirs. And they're right. The problem is mine for being stupid enough to buy from them in the first place.

Bought a garbage disposal and returned it back to Appliance Connection two days later. The package was received by their warehouse on 1/23 and I called on 1/25. They said they would re-scan the item and issue and refund. Well here we are Feb 1st and no emails no nothing... so I call back and guess what I'm told the same thing I was told before. Don't know what happened we are going to rescan it and process your refund... I asked of I had to call back and make sure the refund was issued. They said no need that it would be done by Monday Feb 3rd... Just really upset off that I have to call back for a refund. I guess if I hadn't called I wouldn't have got no refund... This is a terrible business and would never buy from them again.

Ordered from Appliancesconnection and was thrilled with the deal I got. I even got their 0% finance credit card. But... to no avail I was treated like crap from their customer service team when they proclaimed that they couldn't ship to my home address (I live on a big wide street in CA). They then deleted my order and pretended on a subsequent call that they didn't know who I was. I am so glad the customer service experience was so bad in the beginning because heaven forbid I had to ever make a return. Maybe I should give this company an extra star for being blatant about what a bad company they are... nah

I purchased a Capital gas cooktop. Item arrived with scratches on the bottom and rings on burner knobs loose and missing screws. Contacted customer service because concerned it might have been used or refurbished. They said it was not but extended warranty to 5 years. Plugged in and two front burner igniters were always on without turning gas knobs on. Contacted customer service again and requested a return. They contacted Capital service and after delay they said they could not find service provider in my area. I had to involve credit card company and PayPal to assist. I finally got an RMA to send back, cost me $149.00. After I verified the item was returned I could not get Appliance Connection to refund. After 9 days I finally got PayPal to issue refund. They said that Appliance Connection never responded to there inquiries. Don't do business with this company.

Ordered 4 appliances from this company to update kitchen. I was unable to inspect the work after installation because i work from home and was on a conference call. When my call ended after workers left i realized there was a dent in the microwave. I immediately contacted appliance connection and they said because i signed a phone signature thing the installer handed me there was nothing they could do and i was stuck with the damaged but new microwave. I will NEVER order from them again.

We just ordered a $3,000 range from Appliance Connection. The range came damaged. The instructions say to start by removing the door. When the installer did this, the spring in the door bracket popped. First off, when you call you cannot talk to a person to report a defect. You have to use their ticket system. After a month of back and forth with their stupid ticket system, and the agent(s) contradicting themselves, they told us that it is obviously an installation problem, and they weren't going to help. Is this how you treat someone who just spent $3,000 at your store.