Appliances Connection

This was not my first purchase from Appliances Connection, and it won't be my last. They stock Miele, Bosch, and Electrolux appliances that are hard to find elsewhere. The selection and competitive pricing really speak for themselves. But where this business really distinguishes itself is where everybody else is falling apart: competent logistics. The stuff comes on-time, intact, and it's delivered by professional, helpful, trained, and competent people with enough help. That's incredibly rare in recent years.

Order a new black stainless refrigerator from Appliance Connection and it was scratched on the front door. It has been about three months and still not resolved after numerous calls pictures, emails to their customer service. If you order from them just hope there are no issues.

Order number: *******
Our fridge died and we needed a replacement to be delivered quickly. We bought a fridge from appliances connection.com because their website said the model we liked could be delivered the next week. Fast forward a week... now they're telling us it will be at least three more weeks, and that's even unlikely (we also paid extra for expedited shipping, which we were told probably won't help get it there any faster...). When we called to inquire about this blatant bait and switch, the customer service people clearly didn't care at all. I'm so excited we get to live out of a cooler for the next month, thanks appliancesconnection /sarcasm/

This company has a great selection of appliances, and good prices, but the shipping is ultra slow. If you need an appliance in a reasonable amount of time order from someone else. I would cancel my shipment, but they charge return shipping even though it's been sitting with the shipper for 3 weeks.
Terrible company to buy from.

I purchased a TV stand (media console) on March 23,2021. After the purchase I was notified it would not ship until June, and since then, every 3-5 weeks I have received an email stating the shipment had been delayed. Today is September 23,2021, and I just received another update stating it will be shipped in December. I called to cancel the order and the lady who answered was polite and quickly cancelled the order. Great customer service on the phone as far as I can tell... just cant wait a year for a piece of furniture. I will be looking elsewhere for furniture to fill our new home.

I had a great experience with Appliance Connection. Out of all the websites, they make it so easy to search for appliances based on dimensions, price, make, customer reviews. Whatever! I recently wanted to get a narrow fridge, less than 24" wide and it was so easy to toggle through the search fields and find the best priced, best reviewed products. I've purchased about 3 or 4 big ticket items through them in the past 2 years and I've had a fabulous experience each time.

Ordered a dishwasher (Miele), supposed to come in 1 month, instead took 3 months of repeated calls and emails. Finally today it arrived, smashed into a million pieces. Looking at what they brought, it is incredible anyone would have delivered this. Even the delivery guys were perplexed.

The thing I give Appliances Connection credit for is that they did agree to a full refund. So at least they are not criminals, just incompetent.

I will definitely use them again. Placing the order was easy. People were very helpful. I had my new dishwasher in 2 days, installed and working. Delivery men were friendly y and knowledgeable. A great experience with competitive prices.

Marvelous customer service, unlike the other appliances stores that we've visited before coming to this place. What could be better? Best of competitive prices and selection, expert sales assistance, noteworthy follow up and perfect Washer & Dryer exactly what I wanted! Thank you, everyone, for all you have done above and beyond. You and Appliances Connection exceeded my expectations!