Appliances Connection

They sent a $3000 bedroom suite that was broken and marred, but they would not take it back because I had not opened the boxes in front of the delivery drivers. Well, the drivers took off after two minutes of unloading the furniture, so how could I? Then they refused to let me return the furniture until I had been arguing with four different managers for over three weeks. To add injury on top of insult, they charged me almost $500 to take their broken garbage back!

They can't and don't stand behind the products they sell. Very difficult to work with, and it's not at all clear to me how they could possibly have such a high rating! Twice I've needed help with the dishwasher I bought through them, and twice they've been of no support or assistance at all. Even if you have to pay more, buy that appliance from a local connection!

I'd give 0 stars if I could. Where to start... lies about when items would be in stock and ship, lost an actual appliance that we waited on for months forcing me to call the manufacturer of the product several times to have another one shipped out to them, then damaged the floor delivering the range (and damaged the range too) and refused to reimburse. The customer service is the worst of all time. I'm convinced the reviews are fake at this point. I'm now forced to try and take them to small claims court to recoup the money.

We ordered multiple products from appliances connection.com. All of them were delayed for months and the ones that we did receive were damaged. We still haven't order that we have not received and it is being delayed again. We reached out to them multiple times to cancel and they want to charge us $150 just to cancel our order even though we have ordered things from them in the past. Customer service was incredibly rude and just put us on hold so long that we would have to hang up every single time. Can't believe they would treat customers this way. *******

The delivery of the two plumbing items that I purchased was significantly delayed so on 9/13/'22, at the company's suggestion, I agreed to split my order. Within two weeks I received both items, shipped on 9/20/'22.
About a week later I received an additional Tub Filler Rough-In Valve ($296.71) that was shipped on 9/26/'22. Thinking this must have been due to an office or shipping mistake, I inquired about returning the item at the company's expense.
Unfortunately, the company's representative insisted that I had ordered the second Rough-In Valve, even though their own documentation proved otherwise, and would not pay for its return.
Due to some health-related concerns, I was slow to follow up on this issue and was recently informed that it was now too late to return this unwanted valve. Appliances Connection has excellent prices, but due to their extremely poor customer service I would never order from them again.

Be forewarned! Yes, their prices are great but if your appliance is damaged on delivery, YOU have to pay to return the damaged one to get a replacement! What kind of service is THAT? Who ever heard of such a thing? Its only a great deal if there's no damage and you don't have to follow up for any reason. The trucking company didn't even contact us to schedule the delivery, so when no one was home, they left the stove in the street, and now we're being charged to return the damaged one.

Ordered in stock dishwasher 1/2. They don't update their website with hopes to capture sales. My order even showed item waiting on the loading dock for pickup. Than showed shipped, now they tell me the order was never picked up and the item won't be in stock for another 5 weeks. Furthermore never offered any correction for their false representation avoid this company like the plague!

We had the misfortune of buying a Miele dishwasher from them. It did not work when installed and would not drain. First they told us we could not return it, and no replacement was possible. Then they said we could ship it back at our own expense and they would consider a refund. Some of the worst customer service I have ever experienced- rude and unhelpful. Their "white glove service" is a joke and left our kitchen a mess.

Beware of partial shipments. They will send you a non-essential appliance such as a microwave or dishwasher, then cancel or tell you that your other appliance is on back-order. The return policy is 30 days from delivery. Guess what? Too late. The appliance you wanted is no longer available and you are a stuck because it is way beyond 30 days. I cannot recommend this company.

I ordered an in wall air conditioner from Appliances Connection in December 2021. After I sent multiple follow up emails, the air conditioner was finally delivered June 2022. Was told it was supply chain delays. I'm ok with that. But when the delivery company showed up and simply dropped it off on my doorstep, I was frustrated. I called Appliances Connection and the rude representative's only response was that she would credit me back the installation fee. I told her I didn't want the credit, I wanted them to install the air conditioner as promised and as prepaid for. Still waiting for a response. Terrible customer service, terrible communication over the 6 month wait, and poor job subbing out their delivery service. Would not recommend.

They are leveraging the current logistical problem to use a "bait and switch" tactic. They list popular, hard to find items as available and process your purchase even requesting you to fill out a delivery questionnaire before they regretfully inform you that through no fault of their own the item is "temporarily out of stock" and they had no way on knowing the stock of their vendors but they "DO" know that several other vendors do have less popular, more expensive options available right know and they even have a list for you!

We ordered handles for our custom panel fridge and were sent two different handles. I went to return them as soon as we got the second handle since we needed the handles to finish our kitchen. I have been told I need to pay for return postage and write a letter and jump through many other hoops to get my money back. Wow, I will never buy from Appliance Connection again. If it was my fault, I would be fine paying for return shipping (about $60-80 due to their size), but it was their mistake. Stay away from Appliance Connection!

Bought a bathroom vanity from this place. Took nearly a month to arrive and was damaged when it did. Nearly a month later this 300 lb item is still stuck in my living room while our credit card company tries to fight it out with them. AC does not stand behind product guarantees and expects their customers to handle all return shipping. This has been by far the worst online purchase ever. Look at the reviews before even considering this place. Sure, you will save money, but what good is that if the products are of no use!?