Appliances Connection

Bought all my appliances from this firm when I renovated a house 6 years ago. 6 years later, for another renovation, I chose to buy from Appliance Connection again. I know there are other sites where I don't have to pay state tax, but their outstanding personal service, speed of delivery, great price, website search functionality, cheaper 5 year warranty... etc led me to use them again. Once again, I am 100% satisfied. I ordered the wrong hood and washer dryer and I was under tremendous time pressure and the firm really go out of its way to help deliver the right appliances to me on time.

While doing comparative shopping online I stumbled across this hidden gem. We had originally decided to make a purchase at Best Buy, however the pricing alone was worth taking another look.

I wasnt exactly sure if I wanted to make such a substantial purchase online. Especially if there happened to be an issue with product. However, due to saving almost $2,000 I figured it was worth a shot.

We received our brand new appliances as described. Couldnt be more happy. Well worth the purchase they even price match, though they are pretty aggressive in their pricing so I doubt that will ever come to question. Highly recommend.

Terrible... stay away! I placed my order in early February. After what was supposed to be a 10 day ship time the appliances showed up over two months later in mid April damaged. I have spend hours dealing with this and now Appliances Connection has stopped communicating with me and refuse to issue a refund or pick up the damaged appliances. I know what you're thinking. This guy damaged the appliances and is trying to hold the company liable. That's not the case here. All damage was documented by the trucking company and myself and then sent immediately to customer service, my sales rep, and a manager. I've been buying from these guys for years but this place has changed. The little money you save buying from them isn't worth the risk and total lack of customer service. Do yourself a favor and BUY ELSEWHERE.

I wanna start out with, if I could give negative - stars then that would be my rating system for this company. You are as strong as your weakest link, and clearly hiring very unprofessional delivery people is a recipe for disaster. I purchased a refrigerator after waiting forever for it was finally delivered. These people not only damaged the refrigerator when they delivered it. They damaged my door, my stone floor, and my table has been damaged from where they put items on my kitchen table. Worst experience that have ever had purchasing a major appliance. Just horrible. Save your money and purchase locally where there are people that actually know what they are doing, and care about how they handle your expensive purchase. I feel like after all this that purchased a new model, but got something from the scratch and dent section.

Purchased a Whirlpool microwave which was delivered damaged. The box was left in my living room with the damaged side concealed (shame on me for not checking the whole box). A few weeks later upon installation, noticed there was a huge dent in the item. AP is charging me $99 to return the product, claiming I accepted delivery. I've purchased many items from AP (stove, laundry center) & always had great service but this is unacceptable. It may not seem like a lot of money but because they are not giving me a full refund, I will no longer purchase anything from them. So for $99, AP has lost a customer. Hope it was worth it.

We ordered a Monogram microwave and it arrived with it's packaging not in what would seem to be original condition. Protective plastics had been removed and reapplied, Styrofoam inserts were broken, interior plastic bag was rumpled and smashed down into the box and not secured as would be typical for a new product shipping. Really wondering if this microwave was a return that got re-directed to us. Disappointed.

Purchased most expensive dryer.

Salesperson did not advise on additional costs involved with shipping and installation (no power cord!).

Shipping was heavily delayed and impossible to predict (unreasonably long delay).

Product was damaged and non-functioning (water stains on back and bent frame).

Company has advised me to return on my own or exercise my warranty with the manufacturer. They simply do not care.

Appliances Connection failed on all fronts. They are connected with Goedeker's, so do your research.

I would give no stars if that were an option! I had a new dryer delivered in May, came damaged and I'm still waiting for them to pick it up and refund my money! They absolutely will not refund my money until they get the dryer back! It's been 4 months sitting here outside! I'm sure it's ruined! This is an $900 dollar dryer! Not cheap by any means! I will never purchase from this place again!

We Ordered a refrigerator in February it was promised delivery in June. It didn't get delivered until August. Then it was the wrong refrigerator. When I tried to return it they want to charge me over $200.
I have bought many appliances from them and had no problem but this particular order has been a nightmare.
I have spoken on the phone with two representatives who are unable or unwilling to correct the issue.
Today, I still have a refrigerator I did not order. They refuse to come pick up their mistake, nor refund me for the Wrong item and warranty.

I purchased a TV stand (media console) on March 23,2021. After the purchase I was notified it would not ship until June, and since then, every 3-5 weeks I have received an email stating the shipment had been delayed. Today is September 23,2021, and I just received another update stating it will be shipped in December. I called to cancel the order and the lady who answered was polite and quickly cancelled the order. Great customer service on the phone as far as I can tell... just cant wait a year for a piece of furniture. I will be looking elsewhere for furniture to fill our new home.

Ordered $4500 in appliances. Arrived on 11/19. Did not open until 1/9 because we had to wait until inside of house was complete. Every item had damage. No damage to boxes so we didn't think to open them immediately. Customer service said sorry, we should have opened them within 30 days and we signed upon delivery. Never buy from these people! I had photos of products still in the boxes! Now I have $4500 worth of appliances that will not go in my new house. Wish I would have researched this company further before buying.

Would NOT recommend using Appliances Connection -- if your experience is like ours, you will be frustrated, upset, and left with a poorly-installed, faulty appliance.
We ordered a Miele dishwasher online through Appliances Connection and paid for installation. The dishwasher was installed, but faulty -- it tipped forwards, the drawers rolled out, it leaked into our adjacent cabinet. We requested reinstallation -- and the same two installers came out, ineptly tried to fix it, and left -- and the dishwasher door now will not remain open (it slams shut), and it is installed crooked. We contacted Appliances Connection, but they have not been helpful in remedying this frustrating situation.

0 star review - stay far away from this company.

I ordered a Miele dishwasher ($2000) over a month ago, and a day before it was supposed to be delivered, I reached out to customer services to confirm the delivery time. I was then told the order is delayed another 5 weeks. Keep in mind they did not proactively reach out to me to let me know, I had to call them on my own to get this info.

When I was on the phone with the customer service agent, she literally just hung up on me. It is unreal how bad this company is.

I strongly advise you do not purchase anything from them.

The ordering process was very good and easy. However our freezer was delivered without the ordered ice maker. This was confirmed by Appliance Connection the day of the delivery as a mistake. I have spent weeks trying to get resolution but nobody calls back and when I call get put on hold, passed around and told somebody will call me back. Still waiting after more than a months of calls. Just beware if something is not as ordered you will not get support.