Appliances Connection

I had never dealt with this company before and with any transaction, but especially those involving an unfamiliar supplier, there's always a bit of reservation. From ordering that was quick and easy, to shipping and keeping me informed of the status of my order, Appliance Connection was truly exceptional. I actually recall thinking that this is going too well and that something's not right-- again pleasantly surprised and super happy with the professional, quality service. Thanks AC.

Appliances Connection helped me order a new dishwasher. Unfortunately, the manufacturer caused a two-week delay in delivery. Aside from that, everything went off without a hitch. The delivery and installation crews were kind, knowledgeable, and courteous. They also cleaned up after themselves. I've been ordering from this company for many years and will continue to do so in the future due to their excellent pricing and service.

I am now 100% sure the 4 star reviews on this page are false. I have been trying to talk to someone at this company for the past two hours and everyone keeps transferring me and putting me on hold. As every other review said people have been rude, or no one is in that department. The last person told me to call back at 2pm est. If it is not resolved then I will live with the dented freezer. It goes without saying that I will NEVER order from this place again.

This company is responsible for the worst customer service I have ever experienced in my life. After taking over 2 months (and 4 failed attempts) to deliver my fridge, they charged me an extra $400 for delivery without notifying me nor asking for my authorization. The charge just appeared on my statement. Had to get my bank involved because multiple calls and emails to the company about it went unanswered. STAY AWAY!

I bought multiple appliances from this company - and overall I'm very unhappy. I called in to the company to ask some questions and I realized that this company is clearly not interested in providing customer service. The way the representatives talk, answer questions, and give snappy responses is exactly why you see so many negative reviews about this place. In addition, they never shipped an item from my order. It took me two weeks to resolve after they realized that the freight company even agreed that items were missing.

After shopping around some more, I found a reputable company with the same pricing and exponentially better customer service.

My word of advice, shop somewhere else. The headaches you'll save are worth it over dealing with these people. I'd also suggest reading the numerous number of poor reviews for this company. They paint the exact picture of this place. Horrible!

My new dryer was delivered, installed and so far works fine! Very impressed with the two gentlemen
Who made delivery. They were polite and professional. My old dryer was taken away as requested.
And one thing very important to me. " They were on time, meaning they arrived when they said they would". As I watched them work I thought. This type of job is a very hard demanding job. I'm sure the recognition and appreciation they deserve is not given. That's just the way it is. I would hope that you could take the time and just tell them the customer was pleased with their effort.
Thanks Dennis Watts

My advice is to stay away from this company. We are remodeling kitchen and have had only problems after ordering appliances. Delivery was immediately delayed after purchase. Items were severely dented and unusable after delivery. Trucking company staff seemed unconcerned about items and unloaded appliances haphazardly with no concern for damage. They took a picture of boxes setting on garage floor and left immediately. No time for inspection, no signature from us for delivery, and excuse was they had been up for two days straight.

Appliance Connections sided with tucking company. Said all was done correctly and a perfect delivery was signed for. Wow! I will be seeking legal remedy since all I get from this company are statements like "sincerest apologies for this inconvenience" (Richard).

I really don't like leaving terrible reviews, but I gave them opportunity to fix it and instead it's like I'm dealing with a teenager or child. Didn't ship for 3 weeks when the item said in stock ready to ship, then I had to contact them for shipping link, and they changed the shipping to curbside when it was supposed to be brought in and inspected upon delivery. Just bad after bad after bad. Emailing customer service is a joke and probably a waste of your time. The deals are cheap, but it might not be worth your frustration. I could teach my 5 year old better customer service skills.

This has been one of the smoothest transactions that I have had in my 71 years. It is the first time that I've purchased an appliance on the internet. I would feel completely comfortable buying from you again. The delivery was excellent and ahead of schedule. The two young men went beyond the call of duty with a difficult situation. All in all, definitely a 5 STAR experience.

We own a design build business and have ordered appliance packages twice from appliance connection because their prices and shipping times tend to be better; however, I would not do so again. Their return policy is terrible, and they offer little support. We waited months for a repair on a brand new range for a flip that they should have covered, as it was defective within days of receiving it, yet they left us with the bill. Obviously we would not have waited for their repair service if we were going to foot the bill anyway. Then, they refused to be flexible on a rigid return policy (probably have that policy in place because people have issues often) for a fridge that was completely misrepresented by description and photos on their site. They were unapologetic and were fine with losing our business, which would be tens of thousands of dollars per year. We have several friends in the biz and have warned them appropriately. Stick to Lowes or Home Depot or specialty stores!

We're delighted we did some research and looked into this company. They had everything we needed and were able to load it for us to take with us yesterday. If an appliance fails and we need a new one immediately soon, it will be the first place we go. It's definitely worth a look if you want fast gratification. Delivery is also available. Friendly and quick service. I appreciate it!

I ordered a vent from Appliances Connection 39 days ago (!), with the promised delivery date slipping week to week, with the only explanation being that delay was "due to the manufacturer." I spoke to their reps twice over the last couple of weeks who assured me that it would absolutely be in to them by a date certain and then shipped out to me. Those dates have come and gone like all of the others over the 39 day period. Completely unreliable. Do yourselves a favour and stay well clear of this company.