Appliances Connection

It's too bad that Appliances Connection offers a warranty. I don't care if it's not their warranty. They offer it so as far as I'm concerned they own it. If your appliance fails don't count on it getting repaired any time soon. Our first repair took six weeks before it got fixed. Now my refrigerator completely died in less than 2 years. I call the warranty company and they want to schedule an appointment five days later. Total BS!

Bought a washer on 12/08/16. It was not delivered until 12/20/16. It was installed the 21st. Within 30 seconds of first turning it on, it began leaking all over and flooded into our basement. Plumber confirmed it was a defective machine. They refused to refund or even exchange because we plugged it in, it was considered "used.' Stated they would repair it! I will spare you all of the ugly details but it has been an absolute nightmare. We still have no resolution 60 days later. Have spent over 300 dollars to get laundry done. They could care less. They will not return calls. Insist that the only option is for them to repair it. I really think this company is a scam and knowingly sells defective appliances. I wish I had read the reviews before we decided to purchase from them.

This company should not be used, ever. They are incapable of coordinating deliveries and today, on their second attempt after the first one was damaged, I sit around for three hours and finally call them. They then inform me they'll have to reschedule as they "didn't load it on the truck".

Well if you didn't read my review below just trust me when I say don't use these crooks and by locally. The headache you will save yourself is worth it. I still haven't heard back from the company on my third appliance that was damaged then sold to me. There is no way that the moving company did all this damage delivering my appliances. Appliances Connection is buying damaged products then reselling as new. It's obvious when the boxes aren't damaged but there's major damage when you open it that it's been repackaged. They won't stand by their products and you'll never hear back when you confront them on it. STAY AWAY is your best option. I've called and emailed like they said to do but you know the drill. Just eat the $800 dollars for a dishwasher I can't use.

My experience included buying multiple of the same model refrigerator with a delivery date of 3 weeks on line to then see a delivery date of an added week upon checkout. But the reality was the product didn't even exist any long and was out of stock when we purchased it. They were probably hoping we'd take the ‘new' model with a different brand name. Nothing but a bunch of lying, two-faced idiots. If you see the name "harold" on replies to these reviews... well guess who this is... Harold Lane the owner! Don't put up with their BS, filed with FTC and BBB and your State Consumer Protection. You'll see how fast they want to ‘make it right'.

Don't trust this company! They said professional installation included... didn't happen. Company installed an appliance that was not compatible with our kitchen. Then our 30-day warranty and exchange expired because we were waiting for service team to find resolution. Very big disappointment. Spent big cash and got zero service!

This company took my order and money, created a shipping label, then never shipped.

They do not answer the phone. You need to wait for someone to call back.

I was told that Fedex had not picked up... for over a week?

SCAM

We ordered this tub in April, and now it's almost June and we still have yet to receive it or a tracking number. When we placed the order the website said that it was in stock and would be shipped quickly, but unfortunately they misled us and it's been an absolute disaster trying to get this shipped. We're building a house and literally waiting on this tub and it's such a waste of money having it delay our project. Would highly recommend contacting appliances connection before making ANY orders to confirm how long shipment will take, or simply buy from someone else. I'm sure the tub will be great when we get it ( I certainly hope so) but our experience was terrible.

The Appliance Connection web page ad indicated the dishwasher would be "shipped" within a couple days. I obviously thought that meant it would arrive at our house in a couple days. Instead, it turned out it would be *at least* 2 to 3 more WEEKS for delivery.

I considered that to be unacceptable and requested that my order be canceled just a few days after I ordered it. Even though the unit was still sitting in a "Consolidation Center" in New Jersey and had not moved off the lot and had not gone "in transit", they considered it "shipped" and invoked their draconian penalties for returns ($1.50 per pound), which turned out to be $196 (18% of the total purchase price)!

Most companies have a 100% money back guarantee. But NOT Appliance Connection! Read the fine print before you buy!

All other web pages for appliance dealers indicate approximate delivery date,
While on their web page case it is *misleading* to only write their own shipping
Date on it. I felt very misled.

Very uneven customer experience, and I never got my order.
They had excuses for 3 weeks why an item sold as in stock on my sales invoice was not available, and then not received, and in the end they said that it was damaged in shipping. Garbage. I went to efaucets.com and got great customer service, assurance the item will ship tomorrow, and only 10% more than Appliances Connection price - which is worth nothing when they cancel your order without notice.
There's plenty of other places to shop.

I placed an order on Aug 8th for a Miele Dishwasher that said in-Stock and available in the Google Ad and website. I screen shot both for proof. Nov 6 and I still don't have it. On 10/24 they emailed tracking yet the item has never actually shipped in last 2 weeks. They didn't actually stick these products and make false advertising claims, false delivery claims, all which violate FTC 30 day drop shipping guidelines and laws.