Appliances Connection has a rating of 2.7 stars from 1,117 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Appliances Connection most frequently mention customer service, credit card and delivery date. Appliances Connection ranks 4th among Appliance sites.
Sales was fast, easy to order, and delivery was fast.
Arrived earlier than expected. Notifications were up to date
From ordering to delivering very smooth. No issues whatsoever!
As advertised.
No problems whatsoever.
I would do it again.
Great company.
Exactly as pictured and described, excellent quality.
Responsive to questions about the appliance. Good delivery and installation.
The item was delivered on time. Fantastic price! Cant get any better.
Easy to find what I looking for and quick shipping.
Ordering was easy and delivery completed in a timely manner.
Very easy purchase and arrived quicker than expected
Answer: The estimated delivery date is fairly accurate when applied to items that are already in stock at our warehouse (please note, this does not apply to items that are listed as Available). Please note, at the end of the day, it is still an estimate it can be subjected to changes, and not a definite timeframe.
Answer: STAY AWAY! We just ordered a $3,000 range from Appliance Connection. The range came damaged. The instructions say to start by removing the door. When the installer did this, the spring in the door bracket popped. First off, when you call you cannot talk to a person to report a defect. You have to use their ticket system. After a month of back and forth with their stupid ticket system, and the agent(s) contradicting themselves, they told us that it is obviously an installation problem, and they weren't going to help. Is this how you treat someone who just spent $3,000 at your store.
Answer: We ship over 1.6 million orders per year. Of those shipments, you have viewed an iota of complaints against our company. Likewise, the positive reviews also outweigh the negative reviews. It seems that you have signed for the delivery without inspecting the delivery, as we have advised you to inspect it prior to accepting delivery. With our agreements with the manufacturers, if there are any issues with the appliances, they would first be subjected to an assessment by a manufacturer certified technician. If the unit is truly, in fact, defective, they will replace the unit. If you are shipping the product back to us, we will provide a refund once confirmation is available that it is en route back to us.
Thank you for leaving your feedback, Petra! We strive to provide our customers with the best products and services and take the stress of delivery and installation off your shoulders. Thank you for being a valued customer!
Best,
The Appliances Connection Team