Appliances Connection

BUYER BE WARE! DO NOT DO IT!
THIS BUSINESS HAS NO MORAL OR BUSINESS ETHICS!
I placed an order for a sofa on their website (as I thought it was a great deal, first mistake). I advised rep that I needed this sofa before my housewarming on the 30th of June, rep said that I should have the merchandise by the 25th. I asked the rep to send the shipping information to my email because I wanted it documented what I was told. The rep sent me an email but it didn't have the shipping information in the email. I called them again to ask for this information and was made aware again that my items would be delivered by the 25th and they would send me an email, NO EMAIL. I called again on 6/20/2018 and spoke to a guy named Eric who informed my that my sofa was going to be delivered some time at the begging of July, I advised him that this was not the information that I had been told twice and he kept interrupting me and being completely rude to me and basically called me a liar. These guys are relentless liars! They canceled my order without my permission and are still holding my funds. I WOULD NOT RECOMMEND ANYONE TO DO BUSINESS WITH THIS COMPANY!

First they claim sale ends 11:59pm that day, trying to force you to buying quickly. Guess what the next day it's still on sale and now ends that day. I actually believe that is illegal. Next they say 'Available', which implies they have it and they had a ship date of about 3-5 days, which I also read to mean it will be delivered in that time. Well guess what, it hadn't even been shipped form the manufacturer to them at that time, and when I emailed them 3 days later to find out the status they still had the same ship date even when they told me it was going to be a few more days before they receive it. Well Friday comes around and it gets delivered to their warehouse, okay I'm thinking it could go out today, maybe over the weekend and if not Monday for sure. Tuesday evening at around 5pm they create a pickup request for the delivery company to get it. So now it's Wednesday afternoon before they pick it up and it's still sitting in their delivery terminal to go out on Friday morning with a projected arrival date a week on Tuesday, from New York to Florida. The customer service people were not great, almost implying it was my fault as it didn't say 'In stock' rather than 'Available'. They mislead to try to get you to buy, yes they may be cheaper than some other options but if something is broken and you need it replaced, don't shop here. 2 weeks and it's still not on the road to be delivered, it will be more than 3 weeks by the time I get it. Hello, have you heard of Amazon!

Well after about 10 days I called the shipping company as they hadn't delivered the washer. They told me the order was on hold and I had to call the company and wouldn't say why. It turns out that because I wrote my review and gave then a low rating, they weren't going to ship me my washer. They essentially told me I had to either cancel my order or change my review. I was so tempted to cancel but now the washer was a $100 more expensive so I did change my review. Not only are they dishonest but they have the worst business practices I've ever come across.

BUYER BEWARE!
I contacted Appliance Connection via phone call and placed order for A GE full-size stackable washer/dryer, required stacking bracket for installation, kitchen aid trash compactor on 5/30 which included white glove" delivery. Total amount of purchase was $3,729.00. Delivery occurred on 6/16. Delivery personnel (2 men) reluctantly moved boxed appliances into our home. Their actions were not only rushed but incredibly wreck less. Once inside, the washer was removed from carton with noticeable damage (dented side). The trash compactor was partially removed from carton and damage to electrical cord was observed and noted. Stacking bracket was missing from delivery. All this information was communicated directly to appliance company via delivered personnel. We have in been in constant communication with numerous employees in the customer service department even as delivery personnel was still onsite, in order to resolve issues.
This company will not allow you to speak with customer service employees directly, you can only correspond through an online ticket process. It has now been 4 weeks, since appliance arrival and still unable to resolve damaged/missing purchase. I am a disabled senior on a fixed income. The main reason for my appliance purchase with this company is due to the fact, my home was severely damaged during Hurricane Ian (Florida). I am in the process of rebuilding and replacing nearly everything. I placed my trust in your company, as well as my hard earned money in order to purchase what I thought would be quality merchandise from a reputable retailer who would stand by their word. I have been polite, respectful and very patient, however, disappointment and frustration is beginning to take its toll on my health. All I am asking for at this point, is a very simple resolution. Please schedule and arrange for pick up of purchased appliances that I am unable to have installed (due to missing bracket), test to insure they actually work or even begin to use and submit full refund so that I can contact local appliance retailer in our area. This retailer had been in contact with me and has offered to provide me with same products(exact model #). Local, dependable & reliable delivery, as well as, correct stacking brackets for complete in home install within 7 days.

BUYERS BEWARE! They may reel you in for a cheaper price than the other competitor, but you may end up paying even heavier price later. If you EVER have to return or need support on your purchase, EVEN IF ITS THEIR FAULT, you will end up paying very hefty price for it especially if you are an out of state or online purchaser.
They will not hesitate to sell you the returned or the opened items to you as new. And if you ever have to return it for those reasons they still make money off of you for a restocking fee. And YES, you will have to pay for your own shipping as well.
I recently purchased an oven that have returned item written all over the box with the bill of lading number from the previous purchaser. Top of the box was caved in and duct tape was used to reseal the box. They told me to return the item on my dimeif I wanted to return it for a refund; they will deduct additional 10%!
Also, they will not honor the price drip on their own website unless you cancel the order well ahead of the delivery day. They will not price match you even on the day of the delivery! If you get your merchandise on Friday afternoon and you see that the price has dropped 20% you are out of luckbecause support close early and dont work on weekends.
Another lesson learned from trying to save little money! Im sure not all of their merchandises are second quality, but is it worth the taking a chance?. Ill be shopping from Bestbuy from now on and taking the AC price to Bestbuy because they will PRICE MATCH! Buying a major appliance is a huge experience and it ought to be a good one! I just hope no one else have to go through the same thing I did.

Rectified the situation...>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Purchased same Frigidaire make/model A/C from 2 different distributors. Both have same issue with non-functioning compressors. First returned to Amazon.com & refunded. This purchase through Appliance Connection is yielding ZERO RESULTS TOWARDS RESOLUTION TO OBTAINING FULL REFUND! Unit here only 3 days before contractor install, plug in & reporting it non-functional IMMEDIATELY! Electrical in my condo checked. Outlet working perfectly. Unit turns on as evidenced by LCD illumination of degrees chosen on display screen. All buttons functional to change fan speed, etcetera…but NOTHING HAPPENS. No air blows through at all! Appliance Connection has thus far jerked me around by not sending me "issue ticket number" right away. Then further established that they would contact me within "48-72hours". I'm STILL WAITING! They first need to send a "tech to see problem before they can do anything". No confirmation on when that might be. Meanwhile; it's between 98-100 degrees in my condo as I live in Florida, this is the height of heatwave season…I am elderly, disabled with only 1 functioning lung plus other breathing issues, but even after letting Appliance Connection know all that, they are deliberately leaving me in a debilitated condition! I have no additional money to purchase another unit until I get a refund on this one! AND… the fine print on their sellers terms clearly indicates, unless I do things their way, I must pay them 75 cents PER POUND for the privilege of returning the unit without a "tech" coming here to "see the problem". I'm on a fixed income, so is my landlady (my cousin who bought condo for me to live somewhere rather than be homeless). I am sickly & now puking continuously from lack of air here. Apparently Appliance Connection NEVER MAKES A GENUINE CONNECTION WITH THEIR CONSUMERS. My advice is to stay away from them entirely & shop elsewhere! They obviously DO NOT CARE ABOUT ANYTHING OTHER THAN TAKING & KEEPING YOUR MONEY FOR THEMSELVES.

Any good reviews about this company were purchased or dumb luck. First thing they do, even before they ship the item, is offer a 10yr warranty if you do an on-line reviews that day. Besides that, here's my experience.
1-During the purchase process on 8-28-17 they estimate a 9-6 delivery.
2-Immediatley after the purchase is finalized, it changes to 9-14 (+8 days).
3-You have no choice but to use their delivery company. I find out later, they don't service my state so they send it to a third party delivery company 360 miles from my city. We get dozens of LTL shipments to the national lab near my home and they choose a delivery company 360 miles away?
4-Shipping finally calls me and offers a date (9-20)--one of two days that week I can't make. They promise to call me back with one of the other 3 days that week or all the days the following week. I never get a call back.
5-After attempting to contact shipping the next week with no response other than "we'll look into it", I contact ApplianceConnections customer service on 9-23. (Try not to laugh)-- ApplianceConnections responds by e-mailing the exact same general customer service e-mail account I had been using. I immediately tell them I want to cancel, they ask me to wait 24 hrs.
6-After 24 hrs (9-24), no delivery date. After 48 hrs (9-25), no delivery date. On 9-26 I finally get a delivery date of 10-4 (if you're counting, that's 30 days after their original estimate).
6-Again, Wednesdays are not good just like last time. I can arrange to have someone there after 2:45pm. I get boiler plate responses from both appliance connections and their shippers (delivery between 1pm and 3:30pm) and they could deliver it a week or two later (so maybe +37 or +44 days?). I know how LTL works (I just requested it dumped at the curb) but I'd think with such tremendous delays and weeks without responding they'd conform slightly. I guess not.
7-finally cancelled and was offered a partial refund. Partial. No wonder this company gets such horrible reviews.

I ordered a Fisher and Paykel gas range. It was during President weekend and I was able to get a free dishwasher. After a month I received both items. I really like the range and the Fisher and Paykel dishwasher is growing on me. My complaint and reason for 0 rating and if I could give them -10 I would. Receiving the dishwasher I received stainless steel panel a week later. The panel was not the right one ( ordered correct one through Best Buy). I called Appliances connection and a rep said she would refund me for the panel & email me a return slip since they couldn't get the correct one for me. I was happy with that and like I said ordered the correct one through Beat Buy. After several days and no email I called and asked where my return slip was and they said I n Ed to send pictures and follow protocol. I said I was told by rep from last conversation that return email was on it's way. Lady said no we didn't receive photo's after you didn't follow protocol. I said I didn't receive protocol. I asked to speak with a manager and the manger said turn us into to Attorney General and your credit Card company and didn't want to hear anything I had to say and hung up on me. I called back and rep said if I return the item that I will forfeit my discount (1200+). Here Is the email of protocol to return an item. DO NOT USE THIS COMPANY UNLESS YOU WANT TO BE SCREWED!

Email the sent me regarding protocol below:

We will go ahead and forward your request to the returns department. Please confirm the reason for the return and answer the below questions.

1. When did you receive delivery?
2. Do you still have the box, packing materials and all printed material?
3. Has the product been used and/or installed?
4. Has the warranty been sent in and/or the unit registered or have you applied for any rebates?
5. What`s the reason you wish to return your product?
6. Please provide clear photos of the requested return product(s), photos needs to zoomed in and zoomed out showing product condition and original packaging.
7. Please advise if you would like to process an exchange for new or different unit. If you would like a different unit please advise model number.

Thank you,
Customer Service

You can view or update this ticket by replying to this email

Worst purchase experience I have ever had. Purchased a range and a hood vent with an inline exhaust fan. Said free shipping. When you go to purchase it will add more because the zip code was near mine but not exactly the same. When you clear your cache you can get free shipping with your actual zip code. They try to squeeze more out of you at any chance they get. The range hood said available and the range said in stock and have a delivery date. Both were notified that they were delayed for shipment beyond when they were originally promised for delivery. I clicked on the range hood and it said that it was unavailable now. I started to look online for a new place to purchase it and appliance connection came up again saying it was available and I could have it in a certain date range. Even through when I go through the link on my email it says unavailable and they don't know when the ETA is. I called them to ask why they are listing the item as available if it isn't actually available and they said: "just because it says available doesn't mean that it's actually available. It has to say it's in stock. Available just means that it is available to purchase." So I said ok but I have one that is "In Stock" and that was delayed as well. The rep said that it does say the range was in stock and should ship out a month after they said it was supposed to ship out. I asked where exactly was it in stock and she said she didn't know. She thought from the manufacturer and that I would have to call them directly if I want to know where my item was and that just because they give me dates that it was supposed to be delivered doesn't mean it will actually be delivered at that time at all.

Basically if you order anything where listed as available or in stock, it doesn't mean anything. Reps will lie to you and when you catch them in the lie they will just change it up to say what they want just in a different way. I asked for a refund for an Item they said was out of stock and unavailable but listed as available to people that haven't purchased it yet. I purchased it from a different site which distributes from the same channels because its the only supplier in the US for the item and it shipped right away. I still have yet to receive my refund. The website and Reps are all Fraud.

I purchased a new Maytag washer and dryer set in November, 2020. Without any updates, the units finally shipped in July, 2021. The shipping company AppliancesConnection hired was terrible and kept attempting delivery when I said I was unavailable. When I was finally able to receive the washer and dryer, both units arrived damaged. The delivery personnel for the shipping company acted guilty and claimed they couldn't see the scratches and dents on either unit. I called the AppliancesConnection number listed for delivery issues and had to leave a voicemail. The drivers left before I was able to speak with anyone at AppliancesConnection. They did not provide me the 30 minutes for full inspection as is policy. Conveniently, the moment the delivery personnel left, a representative at AppliancesConnection called me back and asked me to complete a claim via email with photographs. I did so, had to select "Keep the item as is and we can offer a damage allowance" on the form since the drivers were gone and there was no way to refuse them. I then waited a week to hear back via email. I was offered a paltry $100 (on $2,200), which I found insulting considering the damages. Had I known I would be treated like this I would have insisted the drivers put the units back on the truck. However, the AppliancesConnection fine print makes it read like I would be responsible for the return shipping (~$300). I even asked the drivers about this and they provided no information. It seems to me they have a system about the delivery personnel playing dumb about damages and AppliancesConnection not answering the phone during the time you could actually refuse a shipment.

For almost two months we have been haggling. I have insisted on replacements, but they won't provide an ETA or guarantee I won't be charged return or restocking fee on the damaged units. I also reached out to Maytag and made an appointment with the certified repair facility in town. This repair facility reviewed the damage and recommended against a repair attempt. They suggested I contact Maytag and the seller to ask for a replacement. I did and Maytag corporate agreed. I opened a credit card dispute, but AppliancesConnection falsely reported to my credit card company that "proof of delivery was signed for without any damages." This is a lie. As a result, the credit card company closed my dispute and I am currently stuck with two damaged units that the service center won't touch and Maytag says is not covered by warranty because it is the result of third party shipping. All this after waiting eight months! Avoid these crooks that stole from me.

Please read reviews prior to ordering from this company, I wish I had. Ordered a 48" Broan Range Hood $1,100.00. Arrived in box that look undamaged (same as many others). Even after we took the top of the box off it looked fine until we preparing to install and looked at the underneath which is severely dented and also appears to have manufacturer defects. I was unable to lift item on my own and shippers didn't offer to help.

Within a few days I contacted them about the damaged, defective item and waited 6 days for them to contact me about complaint. When they did they were verbally abusive and threatening ( I don't scare easy – I fight back). Told them I would be contacting New York AG and Maine AG. Aaron told me to go ahead as they were friends with the New York AG, which might explain why this company has gotten away with these tactics time and time again.

Aaron told me I was going to have to pay to ship it back – are you kidding me – you send me crap and I am supposed to pay. Try that with someone else Aaron. He told me he was a Brooklyn scumbag and that they knew how to "handle" people from Maine – what in the hell does that mean? That guy came up to Maine and approached people in this manner and he would leave with his tail between his legs – yes, I am sure he must have a tail. I have purchased many items throughout my life as we all have, but have never encountered anyone so abusive, rude, crude and so many other adjectives. I hung up on him as I do not deal with trash.

He called me back and said I would not have to pay for shipping and the item would be picked up and replaced at the same time but I would have to pay for item again – yes all
$1,100.00. Never heard of such a thing and I have returned items before. He told me he would send me an email with instructions on how to give them my cc info. I told him I would be looking for it to hand over to my brother who is an attorney. Guess what never received that email. My brother by the way said "no way" and agreed the AG's need to be notified which will happen first thing Monday morning. It is appalling that we allow companies such as this to operate in our country. In my opinion they need to be shut down and quickly. There are so many reviews that are so similar in problems and AP tactics (too many to count), please do yourself a favor and do not order from this company or you too could become a victim.