Appliances Connection

I ordered a dishwasher and it was one of the worst buying experiences I've ever had. Do not buy from this company.

The worst customer service and delivery experience I've ever had. Very unprofessional. I usually give people the benefit of the doubt and rarely write negative reviews, but this was by far the worse experience i have ever had!

After spending over $6,000 on a new Lions Island Grill, a refrigerator and a Microwave oven via Appliances Connection they promised me a delivery date of August 4th -- 1 month after placement of order but lies after lies, they had no response to me as to an actual date of delivery. After numerous attempts and phone calls, I finally had a normal rep finally get in touch with the manufacturer and set up an appointment freight delivery with a tracking number but when the item came and one again was later then specified. The item came finally in a crate and when we opened the crate the island of the grill was damaged - the tiles were broken, the grout was all over the place, the metal door of grill drawer was sprung out. When I called the next day i got an attitude from a customer service rep who I waited for 1/2 hr on hold only to request to be transferred to a supervisor who asked me to send photos of damage and would call me back. To make matters worse the, instead of calling and trying to settle the issue, he emailed me an RMA letter requesting for me to send the item back to the manufacturer and pay for return for an item that is over 1000 lbs. or if I wish for them to pick up it would cost me $1.50 per lbs. All he had to do was call me an offer to discount the item for the amount it would cost for me to repair it. And the refrigerator that came and was installed with white glove service for an additional fee was also not installed properly and they ended up breaking the fan compartment of the ice maker- that was what the Fridgidaire repair service dept who came to check the installation confirmed. So basically everything from this store comes broken and late. And I am still waiting for a phone call from the supervisor. I guess that not happening either.

We purchased two high end appliances from them during a sale. Based on our following experience, I would advise to stay clear. By the phones calls that pursued, I would conclude this is an India run fast make a buck sales setup,

The order was placed late one evening well past working hours. The next morning we found out the $550 microwave wasn't going to fit our new cabinets so I called them (very early in the morning). I was told it was too late to cancel because it had already shipped and at a distribution center, which I know was impossible given the time frame. I asked about cancelling it in transit so we didn't have to mess with a return. They said they could do that but either way it would cost us to cancel. With no other choice we agreed. Weeks went by and still no refund. I kept calling and kept getting the run around. Finally well over a month had past and I called our credit card company and asked them to step in. We were refunded, minus a cancellation charge.

The second appliance we ordered was a Summit two drawer refrigerator/freezer. We weren't home when it was delivered. We looked over the box and it all seemed fine so we didn't open it until two weeks later when the remodel was ready for it. Before we even took off the blue wrapping, my husband found a dent in the side. That wasn't even the worst of it. When the top drawer was pulled out, it wouldn't go back in. Once again I began the calls to get help. One promise after another and nothing resolved. I bought it from them, but they are not standing behind it. They are telling us to work with the manufacturer to get it fix. The other option was to pay for a second one, at over $2K, and after it was delivered they would remove the old one and credit us. Not only do I not trust them to do that, the item is on back order and who knows how long it would take to get. This is still not resolved, and they have washed their hands of us, so we'll see if we need help from the credit card company again. Did I mention that early on their solution to this problem was to give us a $50 in store credit?

I called to place an order, which went fairly smoothly. Ordered an ILVE range and told that it would be ordered. A few days later, they ran my CC, which was flagged as possible fraudulent due to the large amount. I quickly called my CC company and it was cleared within an hour of my being notified.
I responded to the ticket they opened to let me know they were unable to charge my card and they said Appliances Connection would run it again. It took a couple of weeks, but they did re-run it successfully. I received an email stating it went through and my range was ordered. I checked my CC statement and it had gone through.
Then about 4 hours later, I receive another email stating that they cancelled my order. When I called in to find out why, a very rude representative told me that he wasn't sure, but tried to explain something about insurance issues - which he didn't even understand what he was saying. I could literally hear his entire conversation with someone else in the background and they were trying to come up with some story to tell me. I decided it was useless to talk to him. The next day, I call ILVE customer service (and I think it might be one and the same, but even if not, they're about as helpful). I was told they cancelled it because the charge was flagged and didn't go through. I told her that it did go through and that their own employee had noted it as the hold going through successfully. She said they would need to contact the Billing Manager and get back to me. I waited until late the following day, called back to check on the progress. She snapped at me stating I needed to "give them time to work through it."
Ok, so I did. And then 2 weeks later, I tried again. Still no answer. I emailed the ticketing system and have yet to receive any answers as to why this order will not go through. It's now 5 weeks later and I've never received a response. I don't understand how a company with great reviews can just completely ignore an issue that was ENTIRELY ON THEIR SIDE. Apparently they're doing so well, they don't need customers buying $5k ranges. That's fine, I found much better company to work through and extremely happy with their service

I ordered a range, refrigerator and dishwasher from Appliance Connection in March of 2015. It took months to arrive and when it did the range was cracked and dented. My neighbor was there to receive it as I was at work. She refused the range due to the extensive damage. (We have pictures of the condition of range). Appliance Connection called and I was placed on a 3 way call between myself, my neighbor and Appliance Connection customer service. I was promised they had a local dealer that would exchange my damage range for a new one if I accepted the damaged range. I was to receive a new range the following Monday. What an idiot I was because what has ensued since is an endless nightmare of long hours waiting on the phone for customer service reps promising things that never happened. I opened a dispute with my credit card company. That got there attention! They promised if I dropped the dispute they would pick up the range and refund my money. This agreement was witnessed by my credit card company per a 3 way call. I dropped the dispute and after much begging more ridiculous time wasted on the phone they finally picked the range up. That was sometime in July. I called frequently for my refund and was told due to the dispute I had to wait 180 days! I continued to call was treated rudely for months. Now 180 days are well over and Appliance Connection for 2 months has promised my refund is forthcoming. Never happened. They are now telling me it has been so long that the owner needs to decide what to do. This company has stolen over a thousand dollars from me. Harold Lane is getting rich on stealing and scamming hard working people. I worked very hard to pay for those new appliance, Harold Lane has turned this experience into a year and a half nightmare. Please check the BBB reviews and F rating before doing business with this company. Sure wished I had!

I NEVER received the refrigerator I paid $1186.67 for, and Appliance Connection kept my money. I'd put it on hold, because my builder wanted it to arrive at the right time. Appliance Connection asked me to call each month to keep replacing it on hold. But then when I called the next month, Appliance Connection said they had shipped it several weeks beforehand. Yet, there were NO CALLS, TEXTS, OR EMAILS to tell me or my builder it was being shipped, and it wasn't supposed to be shipped in the first place. I was diligent about sending the emails to keep it on hold each month. I'm not even sure it ever was shipped. I called the warehouse in Denver that Appliance Connection told me to call saying the refrigerator was sitting there, and I'd be able to reroute it back to me. But the warehouse said my refrigerator had disappeared and was no longer there. They didn't know where it was. I called Appliance Connection to get a refund since I never received the refrigerator, and they said they had credited me the $1186.67, but when I checked my credit card, I noticed they had kept $445.86 for themselves without telling me and only refunded me $740.81. I disputed the charge with my credit card company and was refunded $445.86. But then Appliance Connection sent a multi-page legal document to my credit card company justifying charging me $445.86 "for shipping" a refrigerator I never received and the $445.86 was again taken from me. This refrigerator was for the first home I've ever been able to afford to own, a tiny home. I deeply regret trusting Appliance Connection with my purchase, and in particular my sales agent, Jimmy Balasiano, who cared nothing for following through on his promises, only for taking my money. Appliance Connection is the most corrupt company I've ever worked with in my life. They don't keep their promises or communicate well, and they take zero responsibility for their mistakes. Instead, they blame you and take your money. STAY AWAY! I'd sue them, but my lawyer said it'd be too much in court costs to try and get $445.86 back to make it worth the effort. I guess that's how big corporations like Appliance Connection can rob ordinary people and get away with it.

DONT PURCHASE ANYTHING FROM THEM!
Appliances Connection never shipped and repeatedly lied about shipping my order. I confirmed this over the phone and online w/UPS on a daily basis. In addition, Appliances Connection charged my credit card without ever shipping my order. Finally, they continue to keep the money they wrongly charged against my credit card as an interest free loan, and are delaying my demand for a refund and cancellation of the order. This is outrageous behavior by a company in the USA.
Timeline:
-12/16/17 Placed order for a cooktop $694 -1/4/18 Appliances Connection (AC) charges my credit card $694; sends me UPS tracking number
-1/5/18 through present: UPS confirms to me that UPS never received the cooktop or any other item for me from AC
-1/5/18 through present: AC informs me that item has shipped w/a delivery date of 1/12/18 to me -1/14/18 I request AC to cancel order and immediately refund full amount charged to my credit card
-1/14/18 AC informs me that refund request will take 5 business days to complete

July 7th, ordered a wine fridge that said it was in stock and would ship in 3-5 days.
On 7/7 we got the following message "Wine Fridge is on its way" with a request to fill out delivery information.
On 7/14 after crickets we reached out and submitted a ticket and got the following response 7/15 "
Your estimated ship date is 07/22/2020. Please be advised ETA subject to change due to Covid19. We will let you know if there are any change
If you no longer wish to proceed with your order, please respond to this ticket to cancel. As long as the order has not shipped we will cancel and refund your order in full."
So on 7/21 we got another email stating all the delivery steps we needed to follow when we receive delivery.
On 7/24 I went online and started a chat and they replied someone would be with me shortly and after 30 minutes of crickets I put in another ticket.
On 7/27 I got a reply "The product(s) you have ordered are estimated to ship out on 08/07/2020. We will keep you posted on any status changes and updates regarding the estimated ship date. ** Please note, ETA is subject to change.
If you no longer wish to proceed with your order, please respond to this ticket to cancel. As long as the order has not shipped we will cancel and refund your order in full."
On 7/29 I replied to that ticket to please cancel my order after 3 delays and 3 weeks later.
7/30 11:58 AM EST after no response I called and waited for a person as I wanted to verify cancellation.
The person began by informing me of all their processes and it would be up to 72 more hours before I would know if my order would be canceled. I got lectured instead of solving my issue, and they then asked if there was anything else they could do for me.
Well since they had not done anything I was puzzled as to what options there were?
Of course nothing and I just did not understand their business!
If this is good customer service I must have very high expectations.
I wonder if this will get read at there next teammate meeting.

I ordered a Frigidaire chest freezer from this company that cost almost $1,000. They took two weeks to deliver it and it was beat all to pieces on the bottom, busted on the plastic top, and marks on the side, and it was extremely hot when plugged in. Never get anything without looking at everything and reporting damaged during delivery, this is very important and I am very thankful I did this however this company does not honor their work of refunding you anything they just lie and scam you. They scheduled a technician from warranty services to look at it, he determined it was unrepairable. He said I would have to deal with the company and fight for a refund well he was telling the truth. It has now been three weeks since he wrote the report, AppliancesConnection ignored the report sent from the company and made me obtain the report and send it in email. Then after that they promised me multiple times over the phone I could get a refund but refuse to schedule a pickup date. I have emailed them multiple times and since I sent the report where it was extremely damaged and the technician cannot repair it they refuse to email me back. When I call and get mad for them lying to me they hangup the phone, they make up excuses like the people who schedule pickups are out sick but they say they cannot email me that in a statement for proof. Very dirty company, I would NEVER do business with them. Please lookup honest reviews of them do not look on their profile, go to review websites like this to see the truth do not fall into this scam company like I did. They will rob you and scam you. I really regret not researching more reviews before purchasing from this company, stick with companies you trust do not give this company one dollar they are very dirty and do not care to scam you and steal your money and deliver you a heavily damaged item. Lastly, they delivered a chest freezer with Old Freight Dominion and it was placed vertically into the truck, even the delivery driver said it was crazy how they placed it. AppliancesConnection is as close to legally scamming people as you can get, save your money shop elsewhere. I am a verified purchaser.