Overview
Appliances Connection has a rating of 2.1 stars from 1,116 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Appliances Connection most frequently mention customer service, credit card and delivery date. Appliances Connection ranks 4th among Appliance sites.
I ordered an item and took the measurements carefully to ensure it would fit through our doorway. Unfortunately, at the top of the stairs, it's a tight corner and the third party guys let us know they called AppliancesConnection and were told to write: "refused delivery" on the paperwork (under which I wrote "did not fit"). Before signing and letting the delivery guys go, I too called AppliancesConnection and spoke with "Robert" to see if I would be given a full refund due to the "refusal" written on the paperwork. I was verbally assured I would be given back the amount I paid for the item, included the "flight of stairs" fees. He went on to explain I could use a company credit for other furniture. The following day, the credit card company let me know I received a partial refund. When I called to inquire about why, "Robert" again was the representative I spoke to. He remembered speaking with me and asked why I was calling back. This is the first sign of poor customer service... because I had already stated that I had only received a portion of my money back. From there he continued to tell me about the customer service policy (which I called to inquire about the day before). He then back pedaled explaining that "usually" they tell customers about their refund policy...(but never once apologized for not doing so). I then spoke to another supervisor, "Calvin" who was extremely rude, never apologized or showed empathy, but instead told me that "I was no longer their customer." On top of "I'll just redeliver the furniture and charge your card." (Knowing that this is illegal).
Basically, this is THE WORST... hands down... customer service I have EVER received!
At the end of the day I explained to both representatives that as a customer, yes, I am upset about the partial refund, but I'm even more livid at how they handled the situation.
Of course I log on to review their policy... only to find that the word "refuse" (which they told the delivery company to write on the form) is a reason NOT to receive a FULL refund... and THAT was the original reason for my phone call... the day before... smh
Received communication at each step of the shipment.
Install was great, everything is working and it looks great. Arrived a day early which was wonderful.8
Customer relationship is very good. I have great experience with this site. Thanks this store. Great Service
I purchased a dryer hose from them. It was excellent quality and arrived quickly with no problems. I would recommend them with no qualifications.
The refrigerator fan sounds like it's hitting metal when the fan cycles. The drawer accessories are oddly designed with no description in the manual.
Was really impressed with how easy buying and how quick the delivery was!
The delivery was on time and very efficient.
The delivery guys were excellent and professional.
Especially pleased that it is delivered at original committed time frame.
Expensive but great product and medium delivery speed
The couch we received is an ASHLEY couch. It is a pretty grey couch! Great quality leather! Comfortable and modern.
Best service in class. Products are delivered in time no complain till now. Products are genuine and quality are up to mark
I was very impressed with the whole process. I was informed through every step of the order. I received it as scheduled.
Took close to a month to get order. Place order well in advance and be prepare for it to sit in their shipping department for a week.
I promise that I will do my best to deter anybody that I know from buying anything at AppliancesConnection.com.
Ordering was easy and the refrigerator was delivered smoothly. The white-glove delivery folks were courteous and efficient. Thank you.
No customer service. They have no interest in customer care. I have been lied to many times.over and over and over.
The 2 gentlemen called before they arrived and they arrived within the time frame. They did an excellent job.
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- Brooklyn, NY, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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-Appliancesconnection.com