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We just ordered a $3,000 range from Appliance Connection. The range came damaged. The instructions say to start by removing the door. When the installer did this, the spring in the door bracket popped. First off, when you call you cannot talk to a person to report a defect. You have to use their ticket system. After a month of back and forth with their stupid ticket system, and the agent(s) contradicting themselves, they told us that it is obviously an installation problem, and they weren't going to help. Is this how you treat someone who just spent $3,000 at your store.
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We are extremely sorry to hear about this, and even more sorry to disappoint a customer. Please reach out to me directly at Danielle.s@appliancesconnection.com with your order number. We want hear all about your concerns and address them in the most suitable way. We look forward to hearing from you. Your feedback makes us better.
Thank you,
Danielle.