damon k.

I purchased a downdraft from this company. The item came in as scheduled and packaged very well. No problems. However, I did not have enough space in my kitchen cabinets for it. I made the decision to return the item. I went through the process of getting an RMA # from the company. You answer questions, take pictures and then once I got the authorization, I mailed the item back at my expense. The company m3entions all these reasons as to why you won't get a full refund. I did everything they asked and they got the item back and authorized a full refund. They explained that it would take 7-10 business days to ge the money back. On day 10, I received some of the money, minus $148. I immediately called the company up and they explained they had made a mistake and would send me the additional money back. Which would take another 7-10 business days. On day 12, no money so I called them. They said they needed another 48 hours. 3 days later no money. I called again, and they said the manager was out and they could not authorize a refund until the next day. I told them I was going to file a claim with my credit card company and suddenly customer service found a manager. Who said they needed 24 hours. 3 days later, now a total of about 28 days and I still don't have my money back. So, I am filing a fraud charge with my credit card company now. This company had no problem charging my card within 1 day, but they can't seem to refund my money, even though their email states that i was getting a full refund. You might want to think again before using this company, should you need to return something. Customer service here sucks.