Greg B.

Five years ago I purchased a refrigerator from Appliance Connection without issue. Logically I thought ordering furniture from them would provide a similar experience. WRONG! Never buy anything except appliances from AC. Their process for handling other orders is horrendous and Customer Service is terrible when addressing damaged items.
Here is the story. My order was for a complete bedroom set which I knew was not in stock at their warehouse, but were supposed to be readily available. What I didn't understand is the fact that another supplier must first ship the items to AC before sending to me. It took forever. Finally, I called and found out they were waiting for one nightstand while holding up the rest of the set. After some discussion, they agreed to ship what had arrived and send the final item separately. That is when the nightmare began. While their shipper did fine with delivery once sent out, the main shipment arrived with several pieces scratched. Customer Service's remedy was to order a "Repair Kit" which I agreed to rather than shipping everything back. I found out later, the Kit did not come from the manufacturer as expected, but was a generic kit ordered off of Amazon. WTF! Then, the separate nightstand arrived, over a month late. It had been shipped via Fedex (their idea, not mine) and the front top corner of the nightstand was damaged. AC blamed it on Fedex and submitted a claim. After waiting another two weeks, I was informed the situation could only be resolved by shipping the damaged unit back and then a new unit would be ordered, taking another three weeks (more likely a month or more). At that point I was fed up and didn't want to deal with them any longer so agreed to a credit on the damaged nightstand.
Do not do business which these folks except for appliances!