Appleseed's

My Mom is 93 years old and in a long term care facility. She is on Medicare with a very limited income. After ordering multiple items because she wasn't sure of sizing or fit she returned what was not good. She had no idea that she would be charged 9.99 for each individual item returned. If that wasn't bad enough when backordered items came that at 93 she did not even remember ordering she was again told she would have to pay that fee. Bottoms line a $19.99 tee shirt that she didn't even want now gets returned and costs her $10.00. They are a company that takes advantage of elderly people with dementia and when you call to try and explain they are rude and uncaring. Hopefully the owner of this company has an elderly parent who gets take advantage of like this. They are the most awful company i have ever dealt with who enjoys preying on poor elderly people with dementia. Shame on them! Her bill came to more than $500.00 and the return fees were at least $200.00. They shouldn't be allowed to get away with this!

I got sucked in to appleseeds they scammed me for months on my credit card before I noticed so I am furious these people should not be allowed to operate in this way I definitely won't be using this site or any other site linked to it.
NASTY COMPANY

This company is owned by Blair inc which also owns TOG Shop and I am learning several of these clothing companies. They have poor return service. It can take up to 2 months to get a refund as compared to 5-7 days once most companies acknowledge the return. They do not tell you upfront about this lengthy return service. Appleseeds is terrible like TOG. I would suggest Blair INC encourages their companies to hold onto customer money to make interest on it. They are keeping your money extra long when they already have their items returned. At the time of my order I did not know about the Appleseeds-TOG-Blair connection. They received my return items via USPS and delivery confirmation on 10/5/10, acknowledged that they had the items and were crediting my refund as of 10/14/10. As of 10/25/10 and after emailing twice and calling twice there was still no refund. After connecting with BBB I received word that as of 10/26/10 they had indeed given me credit on 10/26/10. I called my financial institution and was notified there was no pending credit from this company. As of 10/27/10 at 7:00PM Appleseeds still has $230.93. Some company huh? No more Appleseeds and no more of any companies connected with Blair, INC

I had ordered a pair of shoes (size 9.5 wide). The shoes arrived and they were too big. I stated on the request that I wanted to order size 9. I marked the "reason for return code: TOO LARGE. They sent back to me a size 10W. I sent them back w/ a note that they made a mistake. I ordered again and I now have the size 9W that i asked for. They charged me a return fee on the pair that they screwed-up on. I called customer service and was told that was their policy. I told them to take me off the catalog & email list. DO NOT USE THIS COMPANY---THEY CHEAT YOU ON THEIR MISTAKES!

Zero stars-- My Mom likes these clothes and orders from this company, they enrolled her in their "discount program", which actually costs 14.95 a month-- after unknowingly paying it the first month-- I called customer service and cancelled the program. She received additional further charges, which we had to dispute in a SECOND CALL: they honorably agreed and 'erased' the charges accrued after the first cancellation date. Next month she continued to receive FURTHER ERRONEOUS CHARGES + "LATE FEES". I Had to call a THIRD TIME to resolve these ADDITIONAL ERRONEOUS CHARGES. All told, 3 times on automated service + 3 times lengthly holding + 3 times customer 'care' conversations, this has taken probably 2 HOURS TO RESOLVE-- and I'm cynical now that its fully settled after this 3rd customer service resolution. THIS COMPANY IS EITHER VERY DISHONEST OR INCREDIBLY INCOMPETENT. I suggest avoiding any business with Appleseeds

DO NOT PURCHASE FROM THIS COMPANY.

My elderly mother was given the runaround and harassed by this company. After paying for a $250-plus piece of clothing and some late charges because of unfortunate timing with a lost credit card she came to an agreement on the phone with Appleseed's customer service. She paid the remaining interest charges and they were going to waive an additional $25 charge. A few days after that agreement they wrote a letter reneging on the arrangement and continued to send her increasingly larger monthly billings. The letter came yesterday that they were now going to be charging 29% until she paid it off. We have been unable to talk to a supervisor to explain the situation (put on hold and the call never picked up). She has paid for the merchandise plus some interest charges, which most companies would waive for a good customer with a good explanation, and made it impossible to communicate with anybody who could use their brain to bring the situation to a rational conclusion. To add insult to injury they harassed a 90 year old women with multiple calls on one day to the point where she can't eat or sleep for fear someone is going to come to her door demanding payment.

Bottom line: DO NOT PURCHASE FROM THIS COMPANY. There are lots of good companies making an honest living that deserve your business... this is not one of them.

Very poor customer service - I tried to order something form the Appleseeds website, and the order never went through. (Something I am told happens. It could be sply a missing esp date on your credit card and the order will vanish). IN any event 1.5 hours on the phone 2 weeks later--spekaing with some porrly trained cs people left me with the assurance of a manager that the order would ship, and the order department would check with me before it shipped if the sale price was not that which I thought it would be. Nope. They sent an email but did not wait for my response before shipping it. This led to 4 emails (some of which no one answered) and clearly none of which any one ever read because none of them addressed my concerns. Finally today I called again, only to have a Supervisor tell me I was wrong. YOu now, I have o desire to waste such an incredible amount of time or energy on anything--but when the error is not mine... Then I get annoyed.

WHy on earth would it take two weeks, a plethera of phone calls and emails to have people be rude to me? This would NEVER have happened at other clothing retailers. Places such as Talbots would have fixed it first round. Clearly Applesseds has no commitment to how they treat their customers, or even if they respond to them.

I will NEVER EVER do business with them again...

I ordered 2 items for the first time from this company on Monday, November 14,2016 and paid $12.99 for shipping. On their "Shipping Information" page it says the following: "Orders for in-stock products are generally processed within 1 business day (Mon-Fri)".

Here's my tracking information:
11/25/2016 8:30 P.M. Package delivered by local post office
11/23/2016 11:57 A.M. Received by the local post office
11/22/2016 2:05 P.M. Received by the local post office
11/22/2016 11:14 A.M. Package transferred to post office
Gaithersburg, MD, United States 11/22/2016 8:30 A.M. Destination Scan
11/22/2016 6:28 A.M. Arrival Scan
Philadelphia, PA, United States 11/22/2016 3:42 A.M. Departure Scan
Philadelphia, PA, United States 11/21/2016 8:41 P.M. Arrival Scan
Secaucus, NJ, United States 11/21/2016 6:32 P.M. Departure Scan
11/21/2016 11:25 A.M. Origin Scan
United States 11/17/2016 3:03 P.M. Order Processed: Ready for UPS

I wanted to receive the merchandise before Thanksgiving, 2016, which was on the 24th. I didn't receive it in the mail until Tuesday, the 29th as I was out of town from Nov. 24 thru Nov. 28 for Thanksgiving. I paid $12.99 to get a package (envelope really) from either New Jersey or Pennsylvania to Maryland and it took 15 days.

I called customer service twice. First time, they said it will be on it's way and for sure get here before Nov. 24. The next time, on Nov. 22, they hung up on me when I said that I wanted to cancel the order.

Terrible customer service. Terrible quality. Terrible that they're apparently making quite a bit of money off of their shipping fees.

First time ordering from this company in many years. Although it took quite some time to received my order (compared to J Jill, Lands End, Penney's, Amazon, and other places where I shop online), I was pleased with 4 out of the 6 sleeveless tops I received. On two of the tops (same styles as the ones I kept), one armhole was larger than the other - exposing much more skin below my arm and gapping in the back. I planned to return the shirts and request a replacement. I e-mailed customer service stating that I should not have to pay $9.99 for return shipping since the products were defective. I received a reply stating that THE COMPANY would determine if the product was indeed defective and, IF SO, would refund the shipping cost once that determination was made. Although it is very obvious (even when the shirt is not on me) that the armholes are sewn differently, I am sure (based on other reviews that I have read since) that the shirts would not be deemed defective by the company. Not feeling up to arguing and fighting over what is "defective" as it sounds like this is a very difficult company to deal with. Posted a Facebook review. No reply. Posted directly on their FB site and finally heard from a customer service rep, first by FB message and later by phone offering to waive return shipping but stating that "there are exceptions for defective merchandise." Also stated that the statements in the original e-mail were a result of "new help recently hired at peak season." Huh? Um - train them, supervise them... But it appears from other reviews, that this company will try to get away with whatever they can and customer service is a low priority. It is also appalling to read how long it takes for people to receive refunds for the returned items, let alone a shipping refund. I was eventually offered a waiver of return shipping charges, but do not feel that this is a company I can trust or care to do business with. Will donate one top (probably wearable under a blouse or sweater but not for me), keep the other for expensive PJ top. Will not do business with this company again.

I am 83 years old and have been ordering from Appleseeds for years simply because I can't find clothes that fit and that I like anywhere else. I can't go into stores and, the last time I tried, none of their clothes were classic and work for older women. ALL THE REVIEWS ABOVE ARE CORRECT. It is a terrible place to do business. Warning: Appleseeds credit card is entirely separate from Appleseeds store. We moved into an upscale retirement community a few months ago. I sent change of address to both the store and also marked it on each statement as I sent in the check. The store received change of address--the credit card (phone call in India) did not note the change. I received the bill late and was charged a late fee, though I paid it as soon as I received it, They continued not changing the address and sending the statement late. I tried every method possible to communicate with someone. No luck. The customer service people really are just as unethical as written in above reviews. They will hang up on you.
I fear they will not stay in business long and honestly don't know where I can get clothes. We ended up paying all the fees and interest though it was their error because we were afraid the fees would continue to be added. Calls from the collection agency were abusive and frequent. It was upsetting to me and my husband who is 86 years old. I am so glad most companies are not like this. One other minor point: when the items do not state what type of material it is made of, you can bet it is either linen or some other fabric that wrinkles. It is impossible to get to a supervsor at Appleseeds. I cannot understand why they don't care about their business. Perhaps there is no way for supervisors to know about the problems. One site above says they are owned by Blair.

They are deceptive, uncommunicative, unhelpful when you call, slow as Moses when you Email, and they DO NOT CARE, and worse yet, they don't care that they don't care. Horrendous customer service. When AND IF my order EVER gets here, 100% of it will be going back whether I like it or not, I am that annoyed with them. I refuse to give them ANY OF MY MONEY, EVER! They will tell you that your item is in stock whether it is or not, and if you don't want it because it's going to ship a month later they won't let you cancel the order because it is *pink slipped to ship*... even if you are giving them 3 weeks notice before their scheduled ship date. Then when you call back to make sure that what you were told is correct you will find out that all of it is going to ship the next day... NIT WITS! And as far as a return goes, they will keep your money for TWO BILLING cycles, which means you either pay for it all or pay the interest whilst you wait on them crediting your account. I'm paying it as I think the return credit will likely not materialize without a huge knock down drag out, if ever. SAVE YOURSELF THE AGGRAVATION AND DO NOT SHOP WITH APPLESEEDS!