First time ordering from this company in many years. Although it took quite some time to received my order (compared to J Jill, Lands End, Penney's, Amazon, and other places where I shop online), I was pleased with 4 out of the 6 sleeveless tops I received. On two of the tops (same styles as the ones I kept), one armhole was larger than the other - exposing much more skin below my arm and gapping in the back. I planned to return the shirts and request a replacement. I e-mailed customer service stating that I should not have to pay $9.99 for return shipping since the products were defective. I received a reply stating that THE COMPANY would determine if the product was indeed defective and, IF SO, would refund the shipping cost once that determination was made. Although it is very obvious (even when the shirt is not on me) that the armholes are sewn differently, I am sure (based on other reviews that I have read since) that the shirts would not be deemed defective by the company. Not feeling up to arguing and fighting over what is "defective" as it sounds like this is a very difficult company to deal with. Posted a Facebook review. No reply. Posted directly on their FB site and finally heard from a customer service rep, first by FB message and later by phone offering to waive return shipping but stating that "there are exceptions for defective merchandise." Also stated that the statements in the original e-mail were a result of "new help recently hired at peak season." Huh? Um - train them, supervise them... But it appears from other reviews, that this company will try to get away with whatever they can and customer service is a low priority. It is also appalling to read how long it takes for people to receive refunds for the returned items, let alone a shipping refund. I was eventually offered a waiver of return shipping charges, but do not feel that this is a company I can trust or care to do business with. Will donate one top (probably wearable under a blouse or sweater but not for me), keep the other for expensive PJ top. Will not do business with this company again.