Appleseed'sReviews 207

I had ordered a pair of shoes (size 9.5 wide). The shoes arrived and they were too big. I stated on the request that I wanted to order size 9. I marked the "reason for return code: TOO LARGE. They sent back to me a size 10W. I sent them back w/ a note that they made a mistake. I ordered again and I now have the size 9W that i asked for. They charged me a return fee on the pair that they screwed-up on. I called customer service and was told that was their policy. I told them to take me off the catalog & email list. DO NOT USE THIS COMPANY---THEY CHEAT YOU ON THEIR MISTAKES!

My wife ordered 3 tops, was to large, reordered and those also didn't fit, so She returned the second order [did not reorder] and she paid the freight herself. After they refunded the two orders their charges for freight and the amount that she paid $9.90 = $31.52 that we were out and have nothing in our hands to show for all that money. I will never order or would not recommend anybody to order from this company. They owe us $9.99 refund for freight overcharge, come on BBB stop these companies from ripping people off.

I followed their rules to the letter, mailing in person at USPS outside JAX, FL. That was 5/19/20. Pkg has been to York, PA, headed for Warren, PA. But then, it came back to JAX, and went to Indiana, where it might be on its way to Warren, PA. It has been in transit for a week, using their pre-paid (!) label. If you ever return something, amil yourself. Better, never order anything. They are in bankruptcy (I didn't know).

I bought a sweater (P-L) for my mom and it arrived being size (P-XL). She is in an Assisted Living Home and during this cornoavirus outbreak I asked Appleseeds to simply just send her the correct size. My order was verified that I had ordered the correct size in the first place. They said she could send it back and I would get a refund or they would send the correct size when they received the garment back. I said she is unable to orchestrate going to the post office herself or even wrapping it up and giving it to staff who would be willing to do that. And why would they want a garment possibly contaminated with the coronavirus on it in the first place? With all the companies and people going out of their way to be generous and altruistic on their own in the country, this company demonstrated a lack of common sense or more importantly the integrity to do the right thing to correct THEIR error. I will never buy anything from them again!

I ordered three (3) items from Appleseed's. Three items arrived however only ONE was what I ordered. Two items were from BLAIR (don't know how that happens)! Called Customer Service was given instructions for return. Had to write a letter explaining everything and enclosed the two wrong items. Gave Appleseed's over a week to contact me as to the status of the return and completion of my order with the TWO items I did not receive but PAID FOR. My call today resulted in a recording telling me that returns take 4-6 weeks! What? DO NOT USE THIS COMPANY!

My sister gave me some clothes for Christmas and I wanted to exchange them for a difference size. She sent me all the paperwork and said it should be easy. Appleseed refused to ship the new items to me. They will only ship them to my sister and then she will have to ship the items back to me. Very inconvenient - even if she called to place the order - and then had them shipped they will not do it. Plus they want to charge $9.99 for the return and probably shipping on the new item. Terrible customer service. I guess we will take our $116.96 to another internet clothier. You would think Appleseed would have better customer service in this competitive age of internet shopping - very POOR.

I ordered 2 items. One was a funnel neck described as "white" but was clearly "ivory". When I called Customer Service I was told I would not have to pay the return shipping fee as it was "not as described" and was told how to facilitate this using a code to this effect. I followed her instructions implicitly. When my credit came through they had in fact charged me for the return fee which I thought was a mistake. Silly me! This Customer Service lady told me that I would NOT be able to be reimbursed for the return shipping, even though I had been told I would originally. I asked to speak to the manager. The Cust. Ser. Mgr., a Mrs. Baker, reiterated that no, I would not be reimbursed for the return shipping because the returns dept. deemed that it was the color I ordered. Apparently if you order white and it is actually ivory (which are 2 different colors!) it's your tough luck! My mistake here was NOT reading their reviews first! Will never order from them again and I'm getting ready to write a letter to their headquarters!

I ordered a number of mock turtle neck sweaters from you. Initially they arrived in good condition. Then I ordered a couple more. What a mess you've made. Why on earth would you hard iron soft sweaters? Any idiot would know the that this type if material should be steam pressed. Now I'm looking at a bunch of dark sweaters that are hard ironed & have an awful sheen & iron marks on them. I've purchased this type of sweater from other companies & never received anything like this. Thanks for taking money & providing a product that's handled in an inferior manner.

First, they double billed me. When I called because that sent my bank account into overdraft, they told me I shouldn't have a problem with it because the money would be returned to my account within 3 days and if I had a problem I could take it up with my bank (all major banks process payments the same, so it is NOT my bank's issue; and Appleseed's admitted they sent 2 charges through for the same order). Then, I get a very condescending call the next day from a lady who tells me I don't seem to understand how credit card payments work (I do. I worked for years in financial services). Finally, the shipment arrives and both items are the wrong size. I'm not even sure I want to return them because they customer service people are the rudest I have ever talked to in my entire life. I wish I'd never heard of this company!

I ordered 2 shirts. While doing so I joined the VIP PLUS. Which was my error in not hearing it was $14.97 PER MONTH, so be aware. One of the 2 shirts arrived and I was charged $14.99 freight. How much does 1 cotton shirt weigh? I have been trying to cancel the second unreceived shirt and I was on hold for 47 minutes before I hung up. If the place is closed, why do they send you to wait for the next available agent? I have cancel the VIP, and will cancel accounts I have with them and am trying to get the catalogue canceled as well. The business model is shoddy and not worth your time.

I ordered a khaki jacket. It took almost a month to deliver. When I checked my tracking, it was delivered in UPS locker, but I don't have access to a locker. I called Jackie W., from customer service and she confirmed that it was delivered in a locker at UPS. She can't even tell me which UPS. Then she asked me if I looked around to find the package outside my house. I told her that she just agreed with me that it was at UPS locker. Then, she told me it will take 3 business days to investigate the situation, then they will replace if necessary. I asked to cancel the order and I was not allowed to do so. What kind of service is this! She changed her story that it can be delivered at my house, even it is documented that it is at UPS. NEVER ORDERING IN THIS SITE AGAIN! JUST HORRIBLE

Normally I don't do reviews but I ordered a coat before I read the reviews. There were so many bad reviews I was very nervous. If I would have read them first I would have never ordered my coat. I am so glad I didn't because I LOVE MY COAT! I received it 3 days after I ordered it. Fit perfectly. Very classy look! So happy I didn't read the bad reviews first. My husband said don't worry usually only people who are not satisfied write reviews so I'm very satisfied and I wanted everyone to know.

After ordering a pair of pants, I discovered an additional charge to my credit card for VIP services that I did not consciously request. I called and was told that I probably accidentally clicked on an ad on my computer. What sort of company charges for VIP services with only a click that was not even intended? The $14.97 monthly fee is small enough that many people probably pay it for years without noticing it. This is a very deceptive company. Beware.

Appleseed's sent me a battered raincoat that I couldn't put my arm throught. It seemed like the right sleeve was sewn shut, making it impossible to put the coat on. When I contacted them about their faulty product and requested a refund, They insisted that I pay for the shipping fee instead of giving me a full refund. This product is unwearable and an oversight on their part. They cannot sell these types of products and make customers to pay for their mistakes. This just proves their customer service is horrible.Don't order from here, unless you want to pay for incompetence.