I ordered 2 shirts. While doing so I joined the VIP PLUS. Which was my error in not hearing it was $14.97 PER MONTH, so be aware. One of the 2 shirts arrived and I was charged $14.99 freight. How much does 1 cotton shirt weigh? I have been trying to cancel the second unreceived shirt and I was on hold for 47 minutes before I hung up. If the place is closed, why do they send you to wait for the next available agent? I have cancel the VIP, and will cancel accounts I have with them and am trying to get the catalogue canceled as well. The business model is shoddy and not worth your time.