First, they double billed me. When I called because that sent my bank account into overdraft, they told me I shouldn't have a problem with it because the money would be returned to my account within 3 days and if I had a problem I could take it up with my bank (all major banks process payments the same, so it is NOT my bank's issue; and Appleseed's admitted they sent 2 charges through for the same order). Then, I get a very condescending call the next day from a lady who tells me I don't seem to understand how credit card payments work (I do. I worked for years in financial services). Finally, the shipment arrives and both items are the wrong size. I'm not even sure I want to return them because they customer service people are the rudest I have ever talked to in my entire life. I wish I'd never heard of this company!