Andrew Christian

I ordered swimwear in November for Christmas and despite taking my cash, AC never lodged the parcel for shipment. After customer ‘service' tried to make me sort it out with the shipping company, AC eventually refunded my payment. Of course, a month later when my parcel never arrived, there's no stock to re-order. I pass on AC' s hollow and worthless apology to those expecting swimwear for Christmas. Save your breath on your useless apologies and get your!@*€ together on good business processes. I'll not waste anymore time nor effort on purchase here anymore.

I am unable to subscribe to their curated Subscription Service. I have tried multiple times to unsubscribe. I have also tried to contact customer service at two different emails and I left them a voicemail and I have not had anyone respond. I am frustrated that I keep getting charged for a service that I am trying to unsubscribe to. I would absolutely not order anything from this company online. They will just scam you out of your money

This is pure trash. The mystery pack is a scam. The underwear included cannot be bought on the websites, for a good reason, because it is trash. The quality is terrible and it looks like something that a child designed. It took 60 days to deliver instead of the promised 7. And I had to pay $30 local duty fees because he conveniently forgot to mention that they weren't prepaid.
Also, you cannot send anything back. So your money is gone forever and you will be stuck with poor quality and trash-looking items.

Terrible customer service. My order is stuck somewhere in the US since 15 days, I am based in the UK and I was asked to help them?

Their online form doesn't work, their WhatsApp service doesn't work either and I received a mail that doesn't make any sense at all and doesn't explain me anything.

First order and last order. Terrible service.

I had my package stolen off of my front steps and was on my birthday gift to myself and I contacted their customer service here at Andrew Christian and let me just say it was the worst experience I've ever dealt with with any retailer ever! They told me I needed to contact UPS and I had a tracking number for this package even I paid the 2-day shipping so you would think that should give me some security on me receiving my package and you would think such a large retailer like Andrew Christensen would it be willing to compensate for something that isn't even my fault to being stolen. Maybe being out and me being the customer. I contacted ups and they told me I needed to contact the retailer and that they did I filed a claim with them they did I did the whole form and everything with ups and they were going to forward the information back to the realtor and when I called Angie Christianson they just basically are seeming to be no help at all and this is ridiculous I would never buy a pair of Andrew Christensen underwear ever again this is bull$#*! and I will be reporting them to the Better Business Bureau! Worst bday ever thanks for nothing Andrew Christian!

Timeliness 0, communication 0, models. 4

If you are purchasing for an occasion or event, or have any sort of timeline, please save yourself the stress and shop elsewhere. You will not receive your package on time, or any update as to when it will be arriving. Buying something off this site is akin to treating yourself to an all expenses paid, 3-8 weeks of stress nail biting, chronic diarrhea and ultimately, disappointment when you do not receive your items.

If you do choose Andrew Christian, I applaud your fabulous style and wish you a better experience. We can wait another month for this underwear together!

My order is, at the time of writing this, six days late. I paid ~$30 in combined shipping and import/customs fees (paid in advance to help speed up customs clearance), which is more than 1/3 of the total cost of my order.

Just getting in contact with customer service to try to deal with this has been a pain. The submission form on their website is broken, and I was automatically disconnected from their phone line four times when I tried to ring them.

They ignored the first four emails I sent to their customer service email address, over a period of about 36 hours. After I was finally able to get someone on the phone, the person I spoke to acknowledged that my order was late and that I was due a shipping refund. Shortly after that phone call I got a response to one of the emails I had sent, denying that the package was even late, let alone that I was promised a refund.

I've been talking to their customer service for the last two days and when they can be bothered to respond, they ignore most of what I say in the emails.

I don't care if these are the most incredible underwear I've ever bought at this point, because I won't be buying from these people again.

This company is a joke, they try to bill me twice so my bank wasn't having it and declined the second payment, Andrew Christian went on to cancel my subscription #*******. I found out a month later when I never received that months underwear. They had no explanation, I emailed customer service so they can fix it(ET**************506) but they didn't care. After waiting for an answer for a week they gave me 3 excuses (all blaming me) They did not take any blame for anything and I said hell with you and canceled my new subscription #*******. They cost me time and my reward points. They are overrated and don't deserve my or anyone else's money. Save your money and shop elsewhere..

Ive never been a size medium, till Andrew Christian. Even still, my junk feels like its getring castrated. The stitching underneath is far to small for me. I can't wesr a. C. Underwear for an extended lenth lf time.

I ordered an underwear grab bag from Andrew Christian's website. I had heard a lot about the company's sexy underwear. To mean underwear means just that, something I could wear under my clothes. I thought before I spent $30-$40 a pair, I would give them a try on sale. What I got for my "Grab Bag" sealed the deal that I would never purchase anything for these folks again. They sent me a card saying I could return them and my satisfaction was guaranteed but when I went on their site. It said that the item I purchased was non-return able. Fredericks of Hollywood had a better product than Andrew Christian. I got a pair of buttless underwear, a pair of mesh underwear, and a black plastic jockstrap, none of which would I feel comfortable wearing under my clothing. I will say one positive thing, Andrew Christian has a very flashy high-end website that makes their product look a million times better than it actually is. My suggestion is to enjoy watching the models at Andrew Christian but avoid buying thier product.

I made an order on-line and never received my order even tho it has been listed as being delivered. I called their customer service to report the issue and the women who answered refused to help and told me to call USPS. After calling USPS and having them apologize for the issue but explained to me that there was nothing they could do for me I would have to resolve the issue with the merchant. I then called Andrew Christian back in which I waited on hold for over an hour (in which the recorder kept telling me I was the next caller on hold). After waiting on hold for over an hour a message came on saying "sorry we are closed for the holiday call back during normal business hours" and hung up on me. I called on 7/9/2020 which is not a holiday by any means and I did speak to a customer service member just that day so it's hard to believe that the office was closed. Seems like they're just avoiding calls. Very disappointed that they would take my money and not provide me with any product. I will be filing a report on this issue to the better business bureau & the state of California.

It has been well over a month since I ordered online from www.andrewchristian.com. I understand that the COVID-19 has been making stuff difficult, I assumed there would be delays with my purchase when I made it, despite the information on the website saying that their shipment should be working normally. After 3 weeks of my order being reported as "ready for UPS" I tried contacting their WhatsApp, Phone number, e-mail, website customer service, instagram, facebook, twitter. It has been well over a month, I have yet to receive a single response regarding my order, there is no information. I tried contacting UPS and received a message saying that they know nothing and have not even received a package or request from Andrew Christian and that I should contact them because they have no information at all.

Andrew Christian's customer service experience isn't just extraordinarily bad, it doesn't even exist. Unresponsive and unhelpful. I can't even get them to answer my messages to request my money back.

I made two large purchases that valued over $700 each and received an empty box for one order and the other order just never showed up. I contacted their customer service about the incident and they took 3 months to a refund to me and then when I attempted to make another purchase recently, I was unable to. After contacting customer service again, I was told that they felt as though I should go purchase from a retail store so that way I wouldn't have anymore issues with the delivery. Mind you buying from a retail store would have not only cost me more, but they don't always have the correct sizes and nobody has time to run around town to different stores trying to find these items. I don't recommend anyone buy from this company as they don't take any accountability for their lost items nor do they hold the shipping company responsible for mishandlings of packages, but instead say that it's the customers fault and that they should do something different which is highly inconvenient and not advised, especially during this time of COVID-19 when it's unsafe to be around other people who you don't know if they're infected or not. They would rather customers risk their lives instead of just owning that there was a mistake on their end of things.

They handed the delivery to another carrier and my package got lost and they blamed me and won't do anything about it and I'm now out the money and they won't do anything about it! DO NOT BUY!

Very poor customer service. Emails with standard sentences. The customer is not taken seriously. Goods not received after four weeks. My money is gone...

They literally started cutting into my thigh after washing them ( which voids any chance of return) cuz u kno u have to wear them to see how they fit. I'll never order another pair from this porn star pumping thigh-cutting uncomfortable underwear site again. They also ran out of pairs and sent their cheapest pair without notifying me or offering me a better alternative which shows they knew this line of trunks weren't popular and they needed to get rid of them. I'm over it Mosmann forever!

I ordered 11 underwears last November.
I got only two underwears in a small pack (10 apparel items and 2.1bs8Oz on the pack, it's lie) last December and I asked the service that they shipped two packs separately. But they only told me to wait until the end of December. Finally the rest underwears had not delivered. I asked them about it again and I got some replying and I sent the photo of the pack. Now I sent some email again, but they don't reply.
They are terrible.
Do you think you can pack 11 underwears in this small package?

Extra delivery charges at my doorstep (they deliver with UPS but when it gets to another country, the Postal service takes over and charges extra).

Terrible customer service. Only automated messages and copy-paste excuses.

I had to pay 20 euros at my door to get the parcel and that was only for the local delivery and it supposed 50% of the price of the products.

Avoid!

Why would you spend your money on a company that puts price hikes between screens, removes your gift credit. Adds money on as tax to the door and then removes stuff from your check out because its been previously sold without acknowledging it.

I'm so done with my 4hours of wasted time with you over the course of two evenings.

So done.

Words cannot describe the poor customer service from this incredibly incompetent group. My experience with the merchandise has been very good, but that's where the quality ends.

Truly sad!

I received a pair of underwear with a hole in it, and their customer service team never responded to my email.

I ordered a pair of shorts, followed the instructions on the tag for washing and drying only to have them come out of they dryer completely muddled. I tried sending a message via email twice only to have them say my request could not be submitted right now. I called the 800 no only to be put on hold for quite sometime before being disconnected. I called back and spoke to a live person after being on hold for a few minutes, we were disconnected. I called back a third time and was on hold for over 20 minutes only to be disconnected once again. I paid for shipping of the shorts to me, then was charged for shipping them back. Based on this experience I will never do business with Andrew Christian again. They really need to get their s--- together and start living up to the crap their spewing while sitting on hold.

Ordered products a month ago with expedited delivery for a holiday, so needed products within 4 working days. Their website constantly kept saying there were delays. All my inquiries about refunds for the expedited service I'd paid a significant amount for (International customer here) went ignored. Eventually the products did arrive in full and on time, but their Web tracker is just absolutely terrible.

I bought one of their mystery subscriptions as it has a first timer deal on and thought I'd give it a go (what I got was terrible and I'll never wear... The questions asked and my answers don't relate at all to what I got imo) so I tried cancelling... THERE IS NO CANCEL OPTION.

I thought since there's no cancel option that it'd ask my permission each month and what shipping service I'd like. It doesn't. It will bill you in full each month, and use the same shipping you initially ordered with. The cost of this subscription was meant to be about £10 or so plus postage, but according to my order they've decided to triple the price without warning or confirmation, as well as choosing the ridiculously overpriced expedited shipping option.

Oh and their "easy returns" thing isn't an option either... I out my email address in as requested to find my order... Doesnt work, can't find my order. So I can't return it, I can't cancel it, they are ignoring my communications, I can't call them as the number won't connect. Utter trash, never going with AC again, which is a shame as I used to love their products. Worst shopping experience in my life ever.