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Nathaniel A.

Contributor Level

Total Points
168

2 Reviews by Nathaniel

  • Andrew Christian

12/24/15

Think twice before you click "Purchase"

I purchased One swimming shorts and two underwears from Andrew Christian. Delivery was delayed without any explanation despite my inquiries. And it arrived with one of the underwear missing from the package. Contacted customer service for the missing item twice. Never heard back from them.

When I tried to leave a review about this service failures, they filtered out my review saying "it does not meet their guidelines" and gave me a 25% discount code for next purchase. (Worthless, as you can easily find better discount code 30% with quick search)

Hence I am leaving my review on this 3rd party website.

I would advise any potential consumers to be aware that this can happen to anyone. And you will not receive any customer service from them if anything were to happen to your order.

  • Borderlinx

7/15/15

The shipping charge said there will be no additional charges other than the shown price $44 USD of my item (pair of runners) then chaged me additional $30 USD as "tax" and "duty". I paid for the tax when I purchased the shoes and the listed shipping cost was supposed to include the additional charges, but it charged me for taxes and duty again. I feel ripped off. Won't use them again.

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Borderlinx B. – Borderlinx Rep

Hello Nathaniel, Appreciate the feedback but there is apparently a confusion. The tax you pay to seller/merchant is a local tax. When you ship from Borderlinx, you're required to pay the import duty/tax as applicable per the customs of your country. This is different then the local sales tax you pay to the seller/merchant.

The duty/taxes we pre-charge is handed over to customs during clearance of the items which we do it on your behalf. This is to ensure a more hassle free and enjoyable shopping experience to you.

Additionally, our cost calculator given on the website will always estimate the shipping cost including the duty/tax as applicable to your country. We absolutely believe in transparent, fair and prompt service to our customers.

Regards, Borderlinx team

Nathaniel Has Earned 8 Votes

Nathaniel A.'s review of Borderlinx earned 5 Very Helpful votes

Nathaniel A.'s review of Andrew Christian earned 3 Very Helpful votes

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