I ordered a pair of shorts, followed the instructions on the tag for washing and drying only to have them come out of they dryer completely muddled. I tried sending a message via email twice only to have them say my request could not be submitted right now. I called the 800 no only to be put on hold for quite sometime before being disconnected. I called back and spoke to a live person after being on hold for a few minutes, we were disconnected. I called back a third time and was on hold for over 20 minutes only to be disconnected once again. I paid for shipping of the shorts to me, then was charged for shipping them back. Based on this experience I will never do business with Andrew Christian again. They really need to get their s--- together and start living up to the crap their spewing while sitting on hold.