Andrew Christian

I ordered swimwear in November for Christmas and despite taking my cash, AC never lodged the parcel for shipment. After customer ‘service' tried to make me sort it out with the shipping company, AC eventually refunded my payment. Of course, a month later when my parcel never arrived, there's no stock to re-order. I pass on AC' s hollow and worthless apology to those expecting swimwear for Christmas. Save your breath on your useless apologies and get your!@*€ together on good business processes. I'll not waste anymore time nor effort on purchase here anymore.

I am unable to subscribe to their curated Subscription Service. I have tried multiple times to unsubscribe. I have also tried to contact customer service at two different emails and I left them a voicemail and I have not had anyone respond. I am frustrated that I keep getting charged for a service that I am trying to unsubscribe to. I would absolutely not order anything from this company online. They will just scam you out of your money

This is pure trash. The mystery pack is a scam. The underwear included cannot be bought on the websites, for a good reason, because it is trash. The quality is terrible and it looks like something that a child designed. It took 60 days to deliver instead of the promised 7. And I had to pay $30 local duty fees because he conveniently forgot to mention that they weren't prepaid.
Also, you cannot send anything back. So your money is gone forever and you will be stuck with poor quality and trash-looking items.

Long time customer of AC but just recently having problems with the website when ordering - and it seems totally unable to deduct two vouchers or credits - Also recently shipping by UPS has taken a ridiculous amount of time and items have got no farther than LA for weeks with no explanations Sorry but they have lost a good customer of 3 years + fed up with delays and useless website - Cant understand as order from several overseas sites whose ordering is straight forward and delivery fast no matter how far the distance Sorry AC ur Staff and delivery partner need a good kick in their pouches!

I got an awesome deal and my stuff came in 2 days after my order!

I was a little concerned about the email being full when trying to contact, but during this COVID I understand.

However, I knew my correct waist size and ordered appropriately, did not size up and still have a great fit.

I do not think these reviews are appropriately given.

The address you put obviously makes a huge difference for those with issues with shipping and I believe that is really the cause for negative review/ and people not ordering their sizes correctly.

It is not the brands fault for your purchase!

Terrible customer service. My order is stuck somewhere in the US since 15 days, I am based in the UK and I was asked to help them?

Their online form doesn't work, their WhatsApp service doesn't work either and I received a mail that doesn't make any sense at all and doesn't explain me anything.

First order and last order. Terrible service.

Their underwear seems to look like it's better quality online and generally the color seems to be brighter. The first thing that came to my mind when I took it out of the package was the they seemed to be low quality. I also think that they could design them better so it lifts things up and accentuates our features. This underwear is more for appearance in front of others than for functionality and comfort, I got a bad midpoint and didn't really achieve either.

I have ordered many times an been a satisfied customer and have luckily always received exactly what I ordered. This time my experience was less than satisfactory.
Ordering 3 weeks back and yet paying the extra for faster shipping, it still took over two weeks to get to my destination.
After reading the reviews here, I may now opt to shop in person at a retailer that handles their underwear.
A bit more money, but guaranteed to be in hand, and without the added duress of uncertainty.
Sorry AC but maybe you've just got too big for your britches.
Fix your system.

The Struggle IS REAL - With a VLg. Hang & Girth + Big Brothers - these offer the BEST Fit & Support.

I had my package stolen off of my front steps and was on my birthday gift to myself and I contacted their customer service here at Andrew Christian and let me just say it was the worst experience I've ever dealt with with any retailer ever! They told me I needed to contact UPS and I had a tracking number for this package even I paid the 2-day shipping so you would think that should give me some security on me receiving my package and you would think such a large retailer like Andrew Christensen would it be willing to compensate for something that isn't even my fault to being stolen. Maybe being out and me being the customer. I contacted ups and they told me I needed to contact the retailer and that they did I filed a claim with them they did I did the whole form and everything with ups and they were going to forward the information back to the realtor and when I called Angie Christianson they just basically are seeming to be no help at all and this is ridiculous I would never buy a pair of Andrew Christensen underwear ever again this is bull$#*! and I will be reporting them to the Better Business Bureau! Worst bday ever thanks for nothing Andrew Christian!

Ordered a bunch of mystery underwear... only to receive 4 of the same pair. Why would anyone want more of the same pair of underwear. Still no response from the customer service reps.

It is hard to not be excited to receive my mystery underwear once a month. Which color and which style this time? Opening my surprise package, I feel like a kid in a candy store, pulling out the sweet bikini briefs from the neat plastic wrapping. I fall instantly in love with the pink lettering and sky blue piping on navy, such a far cry from the tightie whities I grew up wearing. As I slip them on my svelte body, I delight in the feel of the rayon fabric. The dash of spandex adds elasticity, accentuating a form fitting design both front and back. With its pronounced pouch and huggy rear, I feel snug in every sense. The material is ever so gentle against my skin yet with sufficient support to protect what really matters. I delight in their sexy look before the mirror. My first day of wearing them, I feel empowered and alive. I can breathe easy, down below too. This latest addition to my growing collection is a real winner. Another exhilarating gift to self that I can't wait to wear again. At the end of the day they still felt so good, I didn't really want to take them off. Now if I play my cards right, next time, I might have a hottie lend me his helping hand.

Timeliness 0, communication 0, models. 4

If you are purchasing for an occasion or event, or have any sort of timeline, please save yourself the stress and shop elsewhere. You will not receive your package on time, or any update as to when it will be arriving. Buying something off this site is akin to treating yourself to an all expenses paid, 3-8 weeks of stress nail biting, chronic diarrhea and ultimately, disappointment when you do not receive your items.

If you do choose Andrew Christian, I applaud your fabulous style and wish you a better experience. We can wait another month for this underwear together!

Great Experience and quality, There are many options and offers, the articles are of high quality and soft to the touch.

My order is, at the time of writing this, six days late. I paid ~$30 in combined shipping and import/customs fees (paid in advance to help speed up customs clearance), which is more than 1/3 of the total cost of my order.

Just getting in contact with customer service to try to deal with this has been a pain. The submission form on their website is broken, and I was automatically disconnected from their phone line four times when I tried to ring them.

They ignored the first four emails I sent to their customer service email address, over a period of about 36 hours. After I was finally able to get someone on the phone, the person I spoke to acknowledged that my order was late and that I was due a shipping refund. Shortly after that phone call I got a response to one of the emails I had sent, denying that the package was even late, let alone that I was promised a refund.

I've been talking to their customer service for the last two days and when they can be bothered to respond, they ignore most of what I say in the emails.

I don't care if these are the most incredible underwear I've ever bought at this point, because I won't be buying from these people again.

This company is a joke, they try to bill me twice so my bank wasn't having it and declined the second payment, Andrew Christian went on to cancel my subscription #*******. I found out a month later when I never received that months underwear. They had no explanation, I emailed customer service so they can fix it(ET**************506) but they didn't care. After waiting for an answer for a week they gave me 3 excuses (all blaming me) They did not take any blame for anything and I said hell with you and canceled my new subscription #*******. They cost me time and my reward points. They are overrated and don't deserve my or anyone else's money. Save your money and shop elsewhere..

Ive never been a size medium, till Andrew Christian. Even still, my junk feels like its getring castrated. The stitching underneath is far to small for me. I can't wesr a. C. Underwear for an extended lenth lf time.

I ordered an underwear grab bag from Andrew Christian's website. I had heard a lot about the company's sexy underwear. To mean underwear means just that, something I could wear under my clothes. I thought before I spent $30-$40 a pair, I would give them a try on sale. What I got for my "Grab Bag" sealed the deal that I would never purchase anything for these folks again. They sent me a card saying I could return them and my satisfaction was guaranteed but when I went on their site. It said that the item I purchased was non-return able. Fredericks of Hollywood had a better product than Andrew Christian. I got a pair of buttless underwear, a pair of mesh underwear, and a black plastic jockstrap, none of which would I feel comfortable wearing under my clothing. I will say one positive thing, Andrew Christian has a very flashy high-end website that makes their product look a million times better than it actually is. My suggestion is to enjoy watching the models at Andrew Christian but avoid buying thier product.

I made an order on-line and never received my order even tho it has been listed as being delivered. I called their customer service to report the issue and the women who answered refused to help and told me to call USPS. After calling USPS and having them apologize for the issue but explained to me that there was nothing they could do for me I would have to resolve the issue with the merchant. I then called Andrew Christian back in which I waited on hold for over an hour (in which the recorder kept telling me I was the next caller on hold). After waiting on hold for over an hour a message came on saying "sorry we are closed for the holiday call back during normal business hours" and hung up on me. I called on 7/9/2020 which is not a holiday by any means and I did speak to a customer service member just that day so it's hard to believe that the office was closed. Seems like they're just avoiding calls. Very disappointed that they would take my money and not provide me with any product. I will be filing a report on this issue to the better business bureau & the state of California.

It has been well over a month since I ordered online from www.andrewchristian.com. I understand that the COVID-19 has been making stuff difficult, I assumed there would be delays with my purchase when I made it, despite the information on the website saying that their shipment should be working normally. After 3 weeks of my order being reported as "ready for UPS" I tried contacting their WhatsApp, Phone number, e-mail, website customer service, instagram, facebook, twitter. It has been well over a month, I have yet to receive a single response regarding my order, there is no information. I tried contacting UPS and received a message saying that they know nothing and have not even received a package or request from Andrew Christian and that I should contact them because they have no information at all.

Andrew Christian's customer service experience isn't just extraordinarily bad, it doesn't even exist. Unresponsive and unhelpful. I can't even get them to answer my messages to request my money back.

I made two large purchases that valued over $700 each and received an empty box for one order and the other order just never showed up. I contacted their customer service about the incident and they took 3 months to a refund to me and then when I attempted to make another purchase recently, I was unable to. After contacting customer service again, I was told that they felt as though I should go purchase from a retail store so that way I wouldn't have anymore issues with the delivery. Mind you buying from a retail store would have not only cost me more, but they don't always have the correct sizes and nobody has time to run around town to different stores trying to find these items. I don't recommend anyone buy from this company as they don't take any accountability for their lost items nor do they hold the shipping company responsible for mishandlings of packages, but instead say that it's the customers fault and that they should do something different which is highly inconvenient and not advised, especially during this time of COVID-19 when it's unsafe to be around other people who you don't know if they're infected or not. They would rather customers risk their lives instead of just owning that there was a mistake on their end of things.

I loved the underwear from this company. I do think that the prices are a bit high for some items. The shipping was a little ridiculous the last time I ordered. Took way too long to get to me. Honestly, this is some of the best underwear out there, though.

They handed the delivery to another carrier and my package got lost and they blamed me and won't do anything about it and I'm now out the money and they won't do anything about it! DO NOT BUY!