Andrew Christian

I ordered swimwear in November for Christmas and despite taking my cash, AC never lodged the parcel for shipment. After customer ‘service' tried to make me sort it out with the shipping company, AC eventually refunded my payment. Of course, a month later when my parcel never arrived, there's no stock to re-order. I pass on AC' s hollow and worthless apology to those expecting swimwear for Christmas. Save your breath on your useless apologies and get your!@*€ together on good business processes. I'll not waste anymore time nor effort on purchase here anymore.

First time ordering from AC. Pleasantly surprised. Not underwear I would normally choose. Was fun waiting to get them not knowing what I would get. The boxer and the brief are quite see thru. The quality seems good and the colours really pop. Received my order within reasonable time. I would probably order again in the new year. Thanks Again! Happy Undies!

It's unacceptable that I made a purchase ( *******030)at the end of september and more than two months later i don't have the goods! You never sent the package to me and you don't refund my money back! I feel cheated! What a shame!

I got an awesome deal and my stuff came in 2 days after my order!

I was a little concerned about the email being full when trying to contact, but during this COVID I understand.

However, I knew my correct waist size and ordered appropriately, did not size up and still have a great fit.

I do not think these reviews are appropriately given.

The address you put obviously makes a huge difference for those with issues with shipping and I believe that is really the cause for negative review/ and people not ordering their sizes correctly.

It is not the brands fault for your purchase!

This is pure trash. The mystery pack is a scam. The underwear included cannot be bought on the websites, for a good reason, because it is trash. The quality is terrible and it looks like something that a child designed. It took 60 days to deliver instead of the promised 7. And I had to pay $30 local duty fees because he conveniently forgot to mention that they weren't prepaid.
Also, you cannot send anything back. So your money is gone forever and you will be stuck with poor quality and trash-looking items.

Timeliness 0, communication 0, models. 4

If you are purchasing for an occasion or event, or have any sort of timeline, please save yourself the stress and shop elsewhere. You will not receive your package on time, or any update as to when it will be arriving. Buying something off this site is akin to treating yourself to an all expenses paid, 3-8 weeks of stress nail biting, chronic diarrhea and ultimately, disappointment when you do not receive your items.

If you do choose Andrew Christian, I applaud your fabulous style and wish you a better experience. We can wait another month for this underwear together!

I am unable to subscribe to their curated Subscription Service. I have tried multiple times to unsubscribe. I have also tried to contact customer service at two different emails and I left them a voicemail and I have not had anyone respond. I am frustrated that I keep getting charged for a service that I am trying to unsubscribe to. I would absolutely not order anything from this company online. They will just scam you out of your money

I love the underwear so ordered 19 pairs direct from Andrew Christian via their website in the Black Friday sale. When the package arrived they had only sent 3 pairs and the packing slip showed only 3 were ever sent. I phoned to ask where the rest of the order was and was told that despite them being in stock they would not send replacements. They offered only a partial credit for the missing items and said i could reorder, but because the sale was no longer on and because I would have to pay shipping and taxes again it would have cost me an additional $100 on top of the $250 i originally spent. The fact it was entirely their mistake seems lost on them. I am now having to fight through Paypal to get my money back as they refuse to refund me in full for the missing items.

I made an order on-line and never received my order even tho it has been listed as being delivered. I called their customer service to report the issue and the women who answered refused to help and told me to call USPS. After calling USPS and having them apologize for the issue but explained to me that there was nothing they could do for me I would have to resolve the issue with the merchant. I then called Andrew Christian back in which I waited on hold for over an hour (in which the recorder kept telling me I was the next caller on hold). After waiting on hold for over an hour a message came on saying "sorry we are closed for the holiday call back during normal business hours" and hung up on me. I called on 7/9/2020 which is not a holiday by any means and I did speak to a customer service member just that day so it's hard to believe that the office was closed. Seems like they're just avoiding calls. Very disappointed that they would take my money and not provide me with any product. I will be filing a report on this issue to the better business bureau & the state of California.

My order is, at the time of writing this, six days late. I paid ~$30 in combined shipping and import/customs fees (paid in advance to help speed up customs clearance), which is more than 1/3 of the total cost of my order.

Just getting in contact with customer service to try to deal with this has been a pain. The submission form on their website is broken, and I was automatically disconnected from their phone line four times when I tried to ring them.

They ignored the first four emails I sent to their customer service email address, over a period of about 36 hours. After I was finally able to get someone on the phone, the person I spoke to acknowledged that my order was late and that I was due a shipping refund. Shortly after that phone call I got a response to one of the emails I had sent, denying that the package was even late, let alone that I was promised a refund.

I've been talking to their customer service for the last two days and when they can be bothered to respond, they ignore most of what I say in the emails.

I don't care if these are the most incredible underwear I've ever bought at this point, because I won't be buying from these people again.

I ordered a pair of shorts, followed the instructions on the tag for washing and drying only to have them come out of they dryer completely muddled. I tried sending a message via email twice only to have them say my request could not be submitted right now. I called the 800 no only to be put on hold for quite sometime before being disconnected. I called back and spoke to a live person after being on hold for a few minutes, we were disconnected. I called back a third time and was on hold for over 20 minutes only to be disconnected once again. I paid for shipping of the shorts to me, then was charged for shipping them back. Based on this experience I will never do business with Andrew Christian again. They really need to get their s--- together and start living up to the crap their spewing while sitting on hold.

I ordered an underwear grab bag from Andrew Christian's website. I had heard a lot about the company's sexy underwear. To mean underwear means just that, something I could wear under my clothes. I thought before I spent $30-$40 a pair, I would give them a try on sale. What I got for my "Grab Bag" sealed the deal that I would never purchase anything for these folks again. They sent me a card saying I could return them and my satisfaction was guaranteed but when I went on their site. It said that the item I purchased was non-return able. Fredericks of Hollywood had a better product than Andrew Christian. I got a pair of buttless underwear, a pair of mesh underwear, and a black plastic jockstrap, none of which would I feel comfortable wearing under my clothing. I will say one positive thing, Andrew Christian has a very flashy high-end website that makes their product look a million times better than it actually is. My suggestion is to enjoy watching the models at Andrew Christian but avoid buying thier product.

Think twice before you click "Purchase"

I purchased One swimming shorts and two underwears from Andrew Christian. Delivery was delayed without any explanation despite my inquiries. And it arrived with one of the underwear missing from the package. Contacted customer service for the missing item twice. Never heard back from them.

When I tried to leave a review about this service failures, they filtered out my review saying "it does not meet their guidelines" and gave me a 25% discount code for next purchase. (Worthless, as you can easily find better discount code 30% with quick search)

Hence I am leaving my review on this 3rd party website.

I would advise any potential consumers to be aware that this can happen to anyone. And you will not receive any customer service from them if anything were to happen to your order.

This company is a joke, they try to bill me twice so my bank wasn't having it and declined the second payment, Andrew Christian went on to cancel my subscription #*******. I found out a month later when I never received that months underwear. They had no explanation, I emailed customer service so they can fix it(ET**************506) but they didn't care. After waiting for an answer for a week they gave me 3 excuses (all blaming me) They did not take any blame for anything and I said hell with you and canceled my new subscription #*******. They cost me time and my reward points. They are overrated and don't deserve my or anyone else's money. Save your money and shop elsewhere..

It has been well over a month since I ordered online from www.andrewchristian.com. I understand that the COVID-19 has been making stuff difficult, I assumed there would be delays with my purchase when I made it, despite the information on the website saying that their shipment should be working normally. After 3 weeks of my order being reported as "ready for UPS" I tried contacting their WhatsApp, Phone number, e-mail, website customer service, instagram, facebook, twitter. It has been well over a month, I have yet to receive a single response regarding my order, there is no information. I tried contacting UPS and received a message saying that they know nothing and have not even received a package or request from Andrew Christian and that I should contact them because they have no information at all.

Andrew Christian's customer service experience isn't just extraordinarily bad, it doesn't even exist. Unresponsive and unhelpful. I can't even get them to answer my messages to request my money back.

They literally started cutting into my thigh after washing them ( which voids any chance of return) cuz u kno u have to wear them to see how they fit. I'll never order another pair from this porn star pumping thigh-cutting uncomfortable underwear site again. They also ran out of pairs and sent their cheapest pair without notifying me or offering me a better alternative which shows they knew this line of trunks weren't popular and they needed to get rid of them. I'm over it Mosmann forever!