This business is the worst for booking hotels. No one ever answers the phone; if the do and realize you may be decreasing the length of stay, you passed to someone else which means you're on hold for over an hour. Emails are no better; tried to modify my stay, but as soon as the person realized it was going to be one day less, they stopped communicating. Don't be fooled by their prices offered; it's a big scam.
*Very comfortable room, with good facilities & features; well sound-proofed from the street scene below at night time although I could hear the hoovers going in the mornings & people walking along the corridors at times (no bother to me though, just observations).
*Excellent buffet breakfast & seating with great views across the city.
*Really liked the security at the street level & that you could only access rooms above level 3 reception using your room card; I do think though that if you're going to book a room with the hotel & use the car parking, then a discount would acknowledge loyalty to the hotel.
*Friendly, helpful & courteous staff - credit to the hotel brand - thank you for your patience during my stay!
Booked room few weeks ago in NY for business. Now doing expenses... looked for invoice, but none provided. Only got confirmation with link. But link doesn't work, gives error: "No current booking"
Tried calling but no one answers the phone! Zero customer service! Who charges $1,100 to a customers credit card and can't bothered to provide invoice... No idea what i was charged for or if any of it was fraudulent... Guess I will have to declare the charges unknown / possible fraudulent and let the credit card company try to get an itemized invoice or recover the money... Ridiculously poor business practices and zero customer service. Not sure how they are still in business!
Hi Ted,
We take each customer’s feedback seriously and we would like to assist you as soon as possible. Unfortunately we are not able to identify your booking with the details you have provided within your review. Please include your booking ID and one of our agents will contact you shortly.
Otherwise, you can also reach out to us through our on-page LiveChat or your customer account.
We remain at your service,
Your Customer Support team
I booked a hotel through this company, and a month later, 10 days before our trip, they sent me an email stating that the hotel had not accepted the reservation and we did not have a room. We are staying in Chicago on a busy weekend and the city is completely booked. Also, we bought airline tickets after our hotel was confirmed. If we had known we were going to stay 20 miles out of the city, we would've only spent one night there for the concert. We cannot, however, change our tickets without paying a $200 change fee per ticket. Also, there were no rooms left by the time we found out about the cancellation, therefore, the reason we're staying 20 miles away. Also, as of now, they have not answered my emails or credited my credit card for $742. I will never book with amoma.com again, nor any company name that I don't recognize.
Hi Kristin,
In the unlikely event of a confirmed booking becoming unavailable at short notice, we do everything in our means to relocate our customer to another hotel of the same or higher category. If the situation warrants financial compensation, we apply it without delay and we offer continuous support for all other compensation requests prior to or post check-in.
We have looked into your case and apologise for any trouble caused. Please note that we granted you a full refund and informed you about this on 23.05.2017 accordingly.
Feel free to reach out to us at support@amoma.com if you have any further questions about the reimbursement!
Your Customer Support team
Booked a hotel through Amoma I pushed one element of the date wrongly. Phoned them straight away within 10 minutes. They charged me £40 pound to change it, so I cancelled the whole thing, charged me for this as well.
Will never book anything with them again.
Plus points include location near to Roma Termini station, cleanliness, budget price, fast check-in, hot drinks vending machine, room heating and room is made up every day. Cons include wifi only available at lobby and small bathroom. Simple breakfast served and for a simple person like me, a pleasant stay overall.
Hi LAI O.,
We are happy to hear how much you enjoyed your hotel! Providing our customers with the highest quality hotels is of great importance to us. Your feedback helps us to continue offering you and your fellow travelers the very best hotels at the very best rates.
Thank you for sharing your experience,
Your AMOMA.com team
My reservations with Amoma could not be topped by any other company, the amount they saved me was astronomical, so much so that in a few months I booked with them again for the same all inclusive. I loved their Professionalism
Hi Gillian,
Thank you for your kind review of AMOMA.com!
We're happy to hear how much you appreciate our work.
Your AMOMA.com team
The company cancelled my reservations and don't give back my money! Freaking thieves! They shut down the website so we can't get in contact with them, this is absurd!
After we had inconvenience time, staying at Holiday Inn, Manhattan-Financial District, NY. Amoma's customer service reached out, and apologized for that time. They even offer full-refund and future discount. Thank you for the excellent service which i usually don't have from other agencies. For future customer, look closely what you book and call them when you are in doubt. Since wording sometime cause confusing, and it results inconvenient.
Hi Hoang T,
Thanks for your great feedback! It's great to hear that you appreciate the work of our customer support team. Your kind words give us the incentive to strive to provide even better service to our customers every day.
Your AMOMA.com team
I was booking room with 2 beds, instead the hotel gave us 1 king bed which makes uncomfortable for the trip. I ask receptionist "why". They said third party was lying to me
Beautiful hotel with spacious rooms and full kitchen. Wish I had known that the resort fee did not cover chairs on the beach. Will know to bring our own chairs if we go again as beach chairs were $35.00 a day.
Better hotel then I was expecting at the airport. Food at the nicer restaurant was great - a bit expensive. Live music was fun.
Service was good but waiter didn't really know too much about wine / mixed drinks.
Rooms are bigger than standard. Hot tub, gym and dry sauna were great.
Booked a night at the Travelodge, Farringdon - price quoted on Travelodge website was £119.00, got it for £100.00 which included 2 breakfasts. Would have no hesitation in using the site again when needing a hotel.
Hi Steve,
Thanks for your feedback!
We are pleased you enjoyed our service and you can now save time in the future by looking straight at our incredible offers.
We look forward to helping you find another unbeatable hotel deal for your next trip.
Kind regards,
Your AMOMA.com team
Stayed in this lovely hotel for 3 nights, rooms were a great size with everything that you needed including a mini fridge. Only fault I found was the breakfast, buffet of continental was fabulous however I ordered a full Irish and found it very greasy, didn't have cooked breakfast any other morning, my partner had it the second morning and same complaint by him
Very pleasant stay in this nice hotel conveniently located just a short walk to restaurants and the central train station. Helpful reception staff and perfectly cooked soft-boiled white eggs for breakfast added to the ambience.
All great. Booking, emails, hotel stay. Everything ran smoothly and was straight forward. Even the reminders are a good idea. It all made our trip enjoyable because it was well organised from start to final.
Hi Catherine,
Thanks for sharing your feedback!
We are happy to hear about your great booking experience. Offering you the easiest booking procedure and best service is our top priority, so let us know if there is something we can do to make your next booking with AMOMA.com even better!
Your AMOMA.com team
Booked hotel through Booking.com but was then re-directed to Amoma.com. Ended up playing twice as paying via card was quite confusing. Once done on line then you receive an email to complete the process... even though it's done. Although I did call the customer service number and they knew what had happened and was already in the process of fixing it. So thank you.
Hi George,
We are pleased to hear your issue could be resolved completely. Don't forget our customer support team is on-hand around-the-clock should you need any further assistance.
Your AMOMA.com team
Great site to save money...
I was very skeptical of using this site as it has some bad over seas reviews. But my room was confirmed the next morning after I booked it. Great service and they also sent me an additional 5% off offer.
Hi Rick G.,
Thanks for sharing your feedback!
We are happy to hear about your great booking experience. Offering you the easiest booking procedure and best service is our top priority, so let us know if there is something we can do to make your next booking with AMOMA.com even better!
Your AMOMA.com team
The confirmed Hotel had no knowledge of any reservation. Amoma was not Helping me out until suggesting a relocation after 4 hours oft waiting. Meanwhile i checked in at another more expensive Hotel. Amoma not willing to pay the difference...
Hi Martin N,
We take each customer’s feedback seriously and we would like to assist you as soon as possible. Unfortunately we are not able to identify your booking with the details you have provided within your review. Please include your booking ID and one of our agents will contact you shortly.
Otherwise, you can also reach out to us through our on-page LiveChat or your customer account.
We remain at your service,
Your Customer Support team
Trust me when I say this,, do not book with this website. It looks legit but 2 days before I'm to depart,, they call and tell me they cannot honor the hotel that I purchased. Complete scam,,, you've been warned
Everything went like clockwork all I had to do was be there hotel was superb for the price that was paid breakfast was really good with a choice of cereals hams salamis cheese and scrambled eggs with sausage bacon etc and no limit as to what you could have
Overview
AMOMA.com has a rating of 3.7 stars from 2,985 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AMOMA.com most frequently mention best price, customer service and great hotel. AMOMA.com ranks 441st among Travel Deals sites.
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Hi Hubert S.,
We take each customer’s feedback seriously and we would like to assist you as soon as possible. Unfortunately we are not able to identify your booking with the details you have provided within your review. Please include your booking ID and one of our agents will contact you shortly.
Otherwise, you can also contact us through our on-page LiveChat or your customer account.
We remain at your service,
Your Customer Support team