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American Screening Corporation, Inc. Reviews Summary
American Screening Corporation, Inc. has a rating of 2.1 stars from 153 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with American Screening Corporation, Inc. most frequently mention credit card, customer service and hand sanitizer. American Screening Corporation, Inc. ranks 46th among Health Information sites.
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I placed an order 3/22/20 for product to ship by end of week (friday). My cc was chared $483. That day. Now all I hear, when I do hear, is next Friday, next Friday. This week I can't get anyone to answer a phone, it doesn't ring.
I try online chat, and they say they cant help me, I have to e-mail customer support, which I have and they don't return my e-mails. There is no way to contact these people to even cancel your order and get your money back. This is no way to do business. If you are having problems filling orders, it is your job to get back to customers!
I order $1000 in products back in February I received an order confirmation 2 weeks later, I got an email saying that my order was on backorder and don't know when it will be shipped, I try to cancel my order, email, call everything. Now the lines are disconnected, the chat says they are not in service, emails never got responded. Worst scammers low life pigs, living from stealing peoples money.
Hello Alexandria,
Thank you for your feedback. We at American Screening, LLC has been in business for over 16 years and are still growing until this day. We are working hard to get to each customer and fulfill their needs. In some instances, the items you may have ordered may be backordered, and or, we may be unable to source the exact product that you ordered. In these cases we may substitute with a comparable product to satisfy your order. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
We only trust American Screening Corporation when it comes to medical supplies, from chemicals and solutions to braces and splints, they have limitless stock for customers. We've been ordering from them ever since and we've witnessed how they innovate and progress. The transaction is always quick and easy. I never stumble upon problems.
I ordered my hand sanitizer on first week of March. Sales person told me this prodcut was in stock and I asked him you guys have 20 cs and he said yes. Thank god that I just ordered 5 cs of 12ea/cs hand sanitizer. Also I even paid first class mail so i can get faster. I called them and email them but they never pick up the phones and never email me back. Some how they picked up my call and saying it was out of stock and it got bacd ordered. Sales person told me it was in stock... all scam... also told me they shipped to me 2weeks ago and I never recieved. When i check online it shows eta shipping 4/6 - 4/17... never came. All BS and scam...
And now they changed product 12ea/cs to 1ea. And it shows they shipped out only 5 qty not 5cs... they always telling you they cant provide tracking number due to hight demand cause of covid19... bs... if they shipped with usp, or fedex or dhl or usps you must provide tracking number to customer... dont ever buy something from this company... scamm... fake...
Hello J k.
We are experiencing higher than normal demand globally for infection control products such as masks, hand sanitizers, and disinfecting products. I bought some antibacterial hand gel online but I have not received yet ater near 2 months and they dont answer my calls and emails! Becareful if you want to buy from them.We at American Screening has been in business for over 16 years and we are still a growing company. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Total SCAM site - STOLE my money - SCAM SCAM SCAM - Buyer Beware - They do not answer phone and when you reach someone on chat with your order number and ship date they have no record of it, yet the credit card has been charged. This is a FAKE website - ANY positive reviews are FAKE
Hello Dan,
We at American Screening have been in business for over 16 years. We at American Screening, LLC (formerly American Screening Corporation) would like to express our sincere apologies to all customers who have placed orders that were delayed and to those who have experienced less than stellar customer service while seeking order information, changes and refunds in many cases during the Coronavirus outbreak. We will spare you the details of the multitude of reasons for our shortcomings during the pandemic which would likely be received as excuses. Though we have been inundated with customer service inquiries, many of which we have not timely addressed, we have continued to dedicate significant additional resources to address each customer inquiry over the past several weeks. Though most customer issues have been resolved, we know that many of our customers still have issues that we have not, yet, addressed. As you know, the Covid-19 pandemic has caused major disruptions and delays in the supply chain across the country and worldwide with sudden, unexpected disruptions in regular business operations, including those here at our facility in Louisiana and our manufacturers, suppliers and logistics partners in other parts of the country and worldwide
I do understand that you have not receive a response. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Put these people in jail They are crooks taking advantage of people looking for sanitizer Attorney General of Louisiana put them away
Hello Steve,
We at American Screening, LLC have been in business for over 16years and want nothing but to provide stellar customer service. We would like to apologize for the inconvenience in your order. We are experiencing higher than normal demand globally for infection control products such as masks, hand sanitizers, and disinfecting products because as you know everyone is in need for them. In some instances, the items you may have ordered may be backordered, and or, we may be unable to source the exact product that you ordered. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
I bought some antibacterial hand gel online but I have not received yet ater near 2 months and they dont answer my calls and emails! Becareful if you want to buy from them.
Hello Mo,
Thank you for your feedback. We would like to apologize for the inconvenience in your order. Due to COVID-19 some items may be backordered due to major disruptions and delays in the supply chain across the country and worldwide. Unexpected disruptions in regular business operations, including those here at our facility in Louisiana and our manufacturers, suppliers and logistics partners in other parts of the country and worldwide. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Purchased 2 different kinds of bulk hand sanitizer 5 weeks ago. Both were sold as being in stock. The next day, I discovered on my own that both were out of stock. Called incessantly for 3 hours trying to get thru to someone to cancel my order. When I finally did, I was told that I was not allowed to cancel and they had no idea when my products would be in. Called 2 weeks later to check and was told that they weren't accepting phone calls regarding web orders. Email inquiries only. I've sent several emails and no one has gotten replied back to me. Even tried calling several times and can't get thru to anyone. Either busy signal or message stating mailbox is full. Still no hand sanitizer. I'm out over $250.
Hello JC
Thank you for your feedback. We would like to apologize for the inconvenience with your products. Due to COVID-19 some items may be backordered due to major disruptions and delays in the supply chain across the country and worldwide. Unexpected disruptions in regular business operations, including those here at our facility in Louisiana and our manufacturers, suppliers and logistics partners in other parts of the country and worldwide. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
American Screening just plain S. U. C. K. S. They do not answer phones, canned email responses and very rude customer service after trying to call for over 3 weeks. It appears this company is China owned since true Americans are in this together they would at the very the minimum not price gouge and not take advantage of the consumer. And the high ratings they do have are cultivated reviews. There is no customer service, my order never shipped but yet the company still charged my CC.
Hello Mark,
Thank you for your feedback. We at American Screening, LLC would like to apologize for the not so stellar customer service you have experienced. Our company has been in business for over 16 years and are still growing daily. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Ordered Purell on 3/13/2020 and checked back a few times. No one answers the phone. Received an email that would ship in a week. Never did. Called and someone said would ship that week. Never did. Requested refund through PayPal which just processed today. Guessing they collected all the orders and credit card payments hoping people would forget.
Hello Daniel,
Thank you for your feedback. We would like to apologize for the inconvenience. We understand that you have not received a response we are trying to respond to everyone in a timely manner. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
They charged my CC on the 25th of March and i only received the confirmation email. They don't reply on the customer Service email and to the phone calls too.
I will try to dispute the transaction with my bank.
Hello Yahya,
Thank you for your feedback. We have pulled your order and tried to contact you in regards of your order. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Order placed April 1st. I called April 6th and they stated "order will be shipped this week" meaning EOW 4/11/2020.
They sent an email 4/10 to track my order with a link that DOESN'T WORK. They don't respond to e-mails, live chat is a joke- no one there. I am reporting them to the FDA as they sell drug testing kits, the BBB and LA Atty. General. ONE OF THE MOST DISHONEST COMPANIES I HAVE EVER MADE THE MISTAKE OF DEALING WITH.
Hello Stephan,
We at American Screening values your feedback. Our company has been in business for over 16 years and we are continuously growing. We would like to apologize for the delay in your order and the not so stellar customer service. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
I noted a $79 charge on 3/17/20 from this "company" that I did not recognize on one of my credit cards. I also today (4/12) received an email from them entitled "Order Tracking/Ship Status" with instructions to go to "my account" and check. I DO NOT HAVE AN ACCOUNT WITH THEM - NEVER DID. I tried calling and received only a busy signal. This fits every parameter of a fraudulent charge and, based upon other reviews here, is probably the case. I cancelled the charge on my CC and reported the fraud.
My advice: If you see this on YOUR charge - RUN and call your CC company. Others have said they did not receive confirmation emails - that's the FIRST sign of illegitimacy.
Hello Richard,
Thank you for your feedback. We at American Screening, LLC have been in business for over 16 years and were still growing daily. Due to COVID-19 a lot of things got backed up. We are now trying to resolve every issue that each customer has one by one. We do understand that a lot of people have not received a response but we are getting to you. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Go to the Better Business Bureau and the reviews will tell you ALL you need to know. I placed an order for hand sanitizer and Clorox wipes with this horrible, horrible company on March 13, which totaled a hefty $153.62, was then charged a ridiculous $197.62 for two day shipping on the $153.00 order. March 18th, I went on their website live chat (Joke) to cancel my order. When I tried to go on it again, the live chat was turned off. Sent two emails to cancel. Still nothing and I still haven't received my money or items as of April 12th. Received an email this morning saying they were shipping items and to track delivery click their link. Click the link and the link doesn't work because THEY SPELLED THEIR OWN NAME WRONG IN THE LINK. RUNAWAY from, as the link states, "American Screeing Inc".
Hello Toni,
Thank you for your feedback. During the time you order hand sanitizers, masks, and gloves were in the highest demand and still is. There was a delay all over the country and worldwide with the supply chain. During that time it was hard to get to everyone. We are catching up now to each and every one of you. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Hit PayPal immediately, showing items have shipped, not true. Had to call them a month later to get them to ship, have not received the orders yet
Hello Sara,
Thank you for your feedback. We would like to apologize for the inconvenience with your order. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
We had a seamless experience during our online purchase, and the guidance I received from their customer service was really helpful in making this process a success. We'll be repeat clients for sure!
NEVER ORDER FROM THIS COMPANY! They take your money then don't fulfill your order and then give you the run around when you ask where is the order! The Live support doesn't know what they are doing and tell you to email to this address (NO RESPONSE! - EVER!), Live Support to get you off the line they tell you that you will get a response ASAP and your order is coming! 4 weeks later still no order! If you call the numbers you are HUNG UP ON!
Hello Traci,
We at American Screening would like to apologize for the inconvenience. We have been in business for over 16 years and are still growing daily. We understand that everyone hasn’t received a response, but we are getting g to each person. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
This is a fraudulent company. They take your order, never send a product then refuse to respond. Don't purchase anything here! You won't see your money or product
UPDATE- I would like to say this company did the right thing and made me whole. They contacted me, got proof, and then sent me my entire order. I think the pandemic has really affected businesses from workers, to shipping. I am grateful to them for doing the right thing. Thank you American Screening. I was seriously losing faith in people.
AGAIN THANK YOU!
Hello Terra,
We at American Screening have been in business for over 16years and we continuously grow daily. Our company wants to satisfy each and every customer’s needs. We would like to apologize for the inconvenience with your order. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Their website is very useful for me in placing my orders. I can navigate it without any struggles, which helps a lot. We err eyeing to make continuous business with them considering that we haven't encountered a problem throughout our transaction. They are prompt, and they offer good pricing.
They'll charge you credit card. But you don't get a confirmation email and therefore when you call them they can't look up the order with, well put together scam, they put in some thought to their scheme... looks like I'm out of $505.00 and no merchandise... Handsanitizers for a health care facility during this difficult times. Low lifes...
Hello Sammi,
Thank you for your feedback. As you know we were and still are in the middle of a pandemic at the time hand sanitizers, masks, and gloves were in very high demand. There was a delay all across the country with the supply chain. We at American Screening, LLC have been in business for over 16 years and are growing daily. Our company wants to satisfy each and every customer’s needs. We would like to apologize for the inconvenience with your order. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello M C.
We at American Screening would like to apologize for the inconvenience in your order. In recent weeks, we have ramped up our workforce and have dedicated significant additional resources to processing orders, responding to complaints and addressing requests for refunds. Each problem is being solved in a timely manner. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.