Ordered Discide Ultra disinfecting wipes for $20 April 19,2020 and they charged my credit card. I received alcohol disinfecting wipes July 9,2020 that they also sell for $13, substituted an inferior product. Customer service never returned phone calls nor emails. They claim their products are made in America. The products I received are made in China. Will never do business or recommend with American Screening.
Do Not buy anything from this site. They charge your card and never send you item you purchased. I sent them more that five emails asking to cancel my order but have not heard from the customer service. Do not trust this site.
Hello Talin,
Thank you for your feedback. In recent weeks, we have ramped up our workforce and have dedicated significant additional resources to processing orders, responding to complaints and addressing requests for refunds. Each problem is being solved in a timely manner. We have tried to contact you in regards of your order, if there are any additional concerns pertaining to your order. Please contact by email at yadams@americanscreeningcorp.com.
Great experience so far! I love the special offers, they really have some great deals so you can save a lot ordering from ASC. I love the timely shipments and the premium quality of the products. Everything arrives in decent packaging and on time! Highly recommended!
Extremely unreliable company. DO NOT BUY from them. After almost two months of placing the order, I received only one item.
NO order confirmation. No details. The website does not even recognize your user id and password after they take your payment. The only thing they are prompt about is charging your account. Then they go on vacation. I ordered the products to use during Pandemic and now the items are even available in stores but my order never got delivered. All I got after two months is masks. Rediculous.
Hello Naz,
We appreciate your feedback. As you know, the Covid-19 pandemic has caused major disruptions and delays in the supply chain across the country and worldwide with sudden, unexpected disruptions in regular business operations, including those here at our facility in Louisiana and our manufacturers, suppliers and logistics partners in other parts of the country and worldwide. I do understand that you have not receive a response. In some instances, the items you may have ordered may be backordered, and or, we may be unable to source the exact product that you ordered. In these cases we may substitute with a comparable product to satisfy your order. Our guarantee is that our customers will receive their order or a full refund. If you have any additional questions or concerns contact us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with answers to any other questions and, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Ordered product and never received. I have been told on numerous occasions it has been shipped which is a lie. I believe they try to keep you going for 60 days which is the time you have to contest a charge on your credit card.
DO NOT BUY
Hello Mark,
American Screening LLC is a customer driven organization that strives to be responsive to our customer’s needs. We would like to apologize in the delay of your product. Our guarantee is that our customers will receive their order or a full refund. If you have any additional questions or concerns contact us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with answers to any other questions and, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
One of the most reliable partner in this business. Great selection of top quality products, best prices on the market and always available customer service. It's our 3rd month of partnership with more than 10 orders already. They respect their clients and maintain a high quality service. Always delivered on time.
Absolutely awful. They cannot fulfill an order (which in and of itself would be okay). However, they are refusing to cancel the order and refund my money, to the tune of over $3,000. Never do business with these people.
Hello Jen,
We at American Screening, LLC (formerly American Screening Corporation) would like to express our sincere apologies to all customers who have placed orders that were delayed and to those who have experienced less than stellar customer service while seeking order information, changes and refunds in many cases during the Coronavirus outbreak. We will spare you the details of the multitude of reasons for our shortcomings during the pandemic which would likely be received as excuses. Though we have been inundated with customer service inquiries, many of which we have not timely addressed, we have continued to dedicate significant additional resources to address each customer inquiry over the past several weeks. Though most customer issues have been resolved, we know that many of our customers still have issues that we have not, yet, addressed. As you know, the Covid-19 pandemic has caused major disruptions and delays in the supply chain across the country and worldwide with sudden, unexpected disruptions in regular business operations, including those here at our facility in Louisiana and our manufacturers, suppliers and logistics partners in other parts of the country and worldwide
I do understand that you have not receive a response. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Quick and responsive customer services. I was having difficulty locating non-contact thermometers four our security services. Got a hold of their site and immediately saw the large selection of medical supplies. Ordered a dozen non-contact thermometers, got a quote and asked for express shipping. Got the goods two days later, got these for a good price too. Stress-free ordering.
I ordered products from them back in March 2020. They ignored all correspondence for 30 days. I requested a refund via email and someone replied 2 weeks after and said they needed approval to process refund. I disputed the charges with my bank account after no refund for 2 weeks. 3 weeks after that I received some knock-off watery hand sanitizer that I said I did not want. Now they are requesting that I wait for UPS to come and pick it up. They emailed a tracking slip with no tracking number. I asked if I could drop it off at UPS location and no one responds. Scammers also sent 24 of the 48 containers. The post office weighed it and I'm sending the same weight back, if I get a real label...
Hello Office,
We at American Screening, LLC would like to apologize for the inconvenience in your purchase. Our goal is to give stellar customer service and sell quality product. Our company has been in business for over 16 years. Due to COVID-19 there was a major disruption in shipping which delayed the supply chain worldwide. In some instances, the items you may have ordered may be backordered, and or, we may be unable to source the exact product that you ordered. In these cases we may substitute with a comparable product to satisfy your order. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
This is the worst shopping experience I've ever had. Half my order never arrived and it took months before I could reach a real person. Every time I e-mailed I got canned responses. I left voice mail messages that were ignored and my calls were never returned. Finally, two months after my order, without contacting me to see if it was OK, they shipped me an unacceptable substitute. After numerous calls, I finally got someone to help me. I sent the unacceptable substitute back and more than two weeks later I still have no refund. When I call about the status, I get the run around from the operator, saying it could be another three weeks or more before I get my refund. I have never, ever had a refund take more than five weeks. Buyers beware!
Ordered Purell on 3/13/2020 and checked back a few times. No one answers the phone. Received an email that would ship in a week. Never did. Called and someone said would ship that week. Never did. Requested refund through PayPal which just processed today. Guessing they collected all the orders and credit card payments hoping people would forget.
Hello Daniel,
Thank you for your feedback. We would like to apologize for the inconvenience. We understand that you have not received a response we are trying to respond to everyone in a timely manner. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Working here means you're wasting your potential. The company provides no room for growth for the employees, and there is little to no opportunity for advancement. If you don't want your talent and skills wasted, work somewhere else.
Hello Bob,
Thank you for your feedback. We would like to apologize for your experience. We at American Screening are growing as a company daily. If you have any more concerns please contact yadams@americanscreeningcorp.com.
My order arrived right away. I'm happy with the fast shipping. Throughout the process, I was notified with the status of my transaction. I'm relieved to find a supplier that I can count on in times like this.
Previously I used their products occasionally and in small quantities, but during this lockdown I had to place big orders. The deliveries were always on time and satisfied with the quality of products. I'll definitely use their services again.
Ordered nearly 2 months ago. Credit card was charged immediately. Products were never delivered. Sent many emails. All went unanswered. Phoned many times with no result. The last person I spoke with said she would cancel the order as requested. That's was three weeks ago. Filed a complaint with the BBB which had a red alert advising to report the business the state's Attorney General's Office. Still, no response to the posted BBB complaint. Reported them to the General Attorney's Office. Disputed the charge on my credit card. Still awaiting a resolution.
Hello Randy,
We at American Screening, LLC (formerly American Screening Corporation) would like to express our sincere apologies to all customers who have placed orders that were delayed and to those who have experienced less than stellar customer service while seeking order information, changes and refunds in many cases during the Coronavirus outbreak. We will spare you the details of the multitude of reasons for our shortcomings during the pandemic which would likely be received as excuses. Though we have been inundated with customer service inquiries, many of which we have not timely addressed, we have continued to dedicate significant additional resources to address each customer inquiry over the past several weeks. Though most customer issues have been resolved, we know that many of our customers still have issues that we have not, yet, addressed. As you know, the Covid-19 pandemic has caused major disruptions and delays in the supply chain across the country and worldwide with sudden, unexpected disruptions in regular business operations, including those here at our facility in Louisiana and our manufacturers, suppliers and logistics partners in other parts of the country and worldwide
I do understand that you have not receive a response. Our guarantee is that our customers will receive their order or a full refund. Please reach out to me by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
I purchased cleaning products in March 30th. They charged me right away and after several e-mails, calls nobody responded for 4 months. When I disputed the transaction with my credit card company and sent an e-mail saying that I didn't want the order anymore. They sent 1 of the 7 items on my order to have a tracking number to show the credit company and get the payment again. After that I called different times and have talked with the receptionist, customer service person and manager and they haven't resolved the issue. I wish I have seen all these reviews before I purchased from them.
Hello Juliana,
Thank you for your feedback. After further investigation we have come to the conclusion that you have received all of your items. Our priority is to deliver great customer service and sell quality product. If you have any questions or concerns moving forward please reach out to me today by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
I was shopping for blood pressure monitors and they had a good selection of products and brands to choose from. It was also a good thing that they had better deals and prices which made it easier for me to make the purchase. Very impressed with their CSR and services.
These people are thieves. Placed an order on 4. 2. 2020, and never received it. Never returned our money. Never returned the call. The hand sanitizers that our employees could use at the time. They are awful. Don't buy from them. They need to go out of business.
Hello Salvatore,
Thank you for your feedback. We would like to apologize for the inconvenience. Our company has been in business for over 16 years and wants nothing but stellar customer service. Our guarantee is that our customers will receive their order, or a full refund. Please reach out to us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
March 13th. I ordered almost $1000 worth of products which stated were in stock on their website. Credit card was charged immediately.
So far, nothing. Repeated attempts to get an answer have only given me next week, next week. I am so frustrated, as we need these items for Covid-caregivers. Crooked would be an understatement. Now... how will I get a refund?
Hello Pam,
Thank you for your feedback! We at American Screening, LLC has been in business for over 16 years. The products you may have purchases may have been backordered. All of these problems are being resolved in as timely a manner as humanly possible. I do understand that you have not receive a response. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
This company will promise you items and act as if they are in stock. Then after a month or two you will get a box drop shipped from China with 1 item in it. They will claim that they sent you all of your order. Then when you go to file a claim with Paypal they will provide them with the tracking number of the box making it look like they sent you your order. You will have a hard time proving that you did not receive all your items in that box... what a scam!
Do yourself a favor... Do not buy from this company
Hi Jamie,
Thank you for your feedback. On behalf of ASC, we sincerely apologize for any inconvenience this matter has caused you. During the coronavirus outbreak, we experienced major disruptions. We will spare you the details of the multitude of reasons for our shortcomings during the pandemic which would likely be received as excuses. Though we have been inundated with customer service inquiries, many of which we have not timely addressed, we have continued to dedicate significant additional resources to address each customer inquiry over the past several weeks. Our guarantee is that our customers will receive their order or a full refund. Please reach out to me today by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Overview
American Screening Corporation, Inc. has a rating of 2.1 stars from 153 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with American Screening Corporation, Inc. most frequently mention credit card, customer service and hand sanitizer. American Screening Corporation, Inc. ranks 32nd among Health Information sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello James,
Thank you for you feedback. Though most customer issues have been resolved, we know that many of our customers still have issues that we have not, yet, addressed. As you know, the Covid-19 pandemic has caused major disruptions and delays in the supply chain across the country and worldwide with sudden, unexpected disruptions in regular business operations, including those here at our facility in Louisiana and our manufacturers, suppliers and logistics partners in other parts of the country and worldwide. I do understand that you have not receive a response. In some instances, the items you may have ordered may be backordered, and or, we may be unable to source the exact product that you ordered. In these cases we may substitute with a comparable product to satisfy your order. Please reach out to me by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.