One of the worst. Send the wrong product and then tell you they will take care of it. No one ever calls back or handles problem. Try to call to ask for supervisor and get put on hold and given voice mail box for people that no longer work there. Total scam
Ordered product from this company on 5/13/20 -- by 5/16 the order information disappeared from their website, however they charged my credit card on 5/16. Have not been able to contact the company via web chat - no answer, telephone - no answer, email - no response. I believe this company is running a scam and would not recommend that anyone do business with them.
Hello Glenn,
Thank you for your feedback. Our company American Screening, LLC (formerly American Screening Corporation) have been in business for over 16 years and we’re still striving to improve and grow daily. We would like to apologize for the inconvenience with your order. We strive to satisfy each customer the best way possible. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
I purchased PPE (Level 3 face masks) for my clinic weeks ago because the site indicated that they had the product "in stock and ready to ship". After several weeks of not hearing anything I began contacting the company. First by telephone, (after asking the question as to why they have the item listed on their website as being in stock, I was hung up on), then by email, asking for a refund since it was obvious that they did not have the product on stock. Unfortunately no reply. I've since called the company several times asking for a refund and have been told that I need to request this through email. Like a dog chasing its tail, this company keeps you in the dark. It's now obvious that after reading numerous reviews on this site and on Trust Pilot, this is the companies MO. To get you to purchase a product that they do not have nor have any intention to provide. Stay away..
Hello Peter,
Thank you for your feedback. We at American Screening Corp wants nothing but to satisfy our customer’s needs, stellar customer service, and sell quality products. In some instances, the items you may have ordered may be backordered, and or, we may be unable to source the exact product that you ordered. In these cases we may substitute with a comparable product to satisfy your order. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Great selection of products and excellent prices, one of the best deals on the market. Even if my order had various items from different categories, they managed to send me all in the same package. I appreciate the high quality products, the safe packaging and fast delivery.
Do Not buy from them, its a shameless and irresponsible company with false claims as such "in stock and ready to ship". Good luck getting your items and even more good luck to communicate with the non-existence customer service. This company should be investigated for fraud.
Hello Shad K,
We would like to apologize for the less than stellar customer service you have experienced with us. We at American Screening, LLC (formerly American Screening Corporation) want nothing but to please our customers and sell quality products. Our company has been in business for over 16 years and is still growing daily. Our guarantee is that our customers will receive their order or a full refund. To have your issue resolved please reach out by email at yadams@americanscreeningcorp.com or call (318)798-3306 ext. 148, write SPECIAL INQUIRY in the "Subject" line or call (318)798-3306 ext. 148. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with answers to any other questions and, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Ordered from this company because they advertised fast shipping. This was not the case. I was advised to refuse the package by one of their reps. After over 3 months, I have not received a refund or response to any of my phone calls, emails, or chats. They have the product and my money. Poor customer service. Will not be doing business with this company again ever.
Hello Donnis,
We appreciate your feedback. After further investigation I see that there was a refund issued to you. If you have any more concerns please don’t hesitate to contact us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with answers to any other questions and, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening
This is the worst company that i have done business with in my entire life. They usually send send the wrong cups, when I say usually its 7 out of 10 times. The other times i was overcharged or never received the cups. I put up with it for as long as i could because the prices were cheap, not anymore. Mercedes Medical will be getting my business!
American screening took my order and charged full amount to my credit card back in April. It is close to 60 days and I have not received over half of the order. I called and got hung up multiple times until a nice lady picked up the phone and at least gave me a store credit for the items not shipped.
Hello T D.
Thank you for your feedback. I am glad we were able to take care of your order for you. Since you have received store credit is there anything else that we could to satisfy your experience with American Screening LLC. Our company wants to supply nothing but stellar customer service. If you have any more questions or concerns please contact me by email at yadams@americanscreeningcorp.com.
Great place for bulk purchases! I found some nice offers on their website, so I ordered 5 boxes of protective masks, sanitizers and face shields. Quick response to customers, friendly and helpful staff! Will be buying again.
They'll charge you credit card. But you don't get a confirmation email and therefore when you call them they can't look up the order with, well put together scam, they put in some thought to their scheme... looks like I'm out of $505.00 and no merchandise... Handsanitizers for a health care facility during this difficult times. Low lifes...
Hello Sammi,
Thank you for your feedback. As you know we were and still are in the middle of a pandemic at the time hand sanitizers, masks, and gloves were in very high demand. There was a delay all across the country with the supply chain. We at American Screening, LLC have been in business for over 16 years and are growing daily. Our company wants to satisfy each and every customer’s needs. We would like to apologize for the inconvenience with your order. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Placed an order March 29th with items in stock. I am still waiting. They never answer phones, blow smoke up your... when you do get someone I am told it will be shipped in 7-20 days. Do the math. This is one of the worse companies I have ever dealt with on line. Everytime I ask for a tracking #, I get a story. I have been charged but still no package. Stay away. Last we spoke was 6 days ago, again another 7-10 days. I am taking action by Friday.
Hello Heather,
Thank you for you feedback. Though most customer issues have been resolved, we know that many of our customers still have issues that we have not, yet, addressed. As you know, the Covid-19 pandemic has caused major disruptions and delays in the supply chain across the country and worldwide with sudden, unexpected disruptions in regular business operations, including those here at our facility in Louisiana and our manufacturers, suppliers and logistics partners in other parts of the country and worldwide. I do understand that you have not receive a response. In some instances, the items you may have ordered may be backordered, and or, we may be unable to source the exact product that you ordered. In these cases we may substitute with a comparable product to satisfy your order. Our guarantee is that our customers will receive their order or a full refund. If you have any additional questions or concerns contact us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with answers to any other questions and, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
We ordered tests in April, 2020 and were promised delivery in early May - even given tracking numbers after paying over $1,100. The tests have never been received and we cannot get passed leaving voicemails, emails, and automated responses, even 3 months later. Buyer beware. This company needs to be held accountable.
Hello J S.
We appreciate your feedback. Though most customer issues have been resolved, we know that many of our customers still have issues that we have not, yet, addressed. As you know, the Covid-19 pandemic has caused major disruptions and delays in the supply chain across the country and worldwide with sudden, unexpected disruptions in regular business operations, including those here at our facility in Louisiana and our manufacturers, suppliers and logistics partners in other parts of the country and worldwide. I do understand that you have not receive a response. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Our company made orders for non-contact thermometers. They had this in stock, and I was happy that it was $17 cheaper compared to other stores. Made the purchase and received an email confirmation along with the shipping date. The orders were running late, and we called the customer service. They confirmed the delay and apologized, and immediately resolved the problem. The orders were 3 days late, but otherwise, everything was okay.
This company is absolutely a scam. If you have an issue and want to resolve it? Don't count on it. No one ever answers the phone, they do not return voice mail messages, no one is available to "chat" (I take that back; I was able to get through to a salesperson 1 time. He just lied to me and told me over and over that my order was scheduled to arrive the following week. That was 2 weeks ago. It still has not arrived.), and they do not respond to emails. This includes their Customer Service and Sales Departments. They are continually advertising all these new products available, yet they cannot fulfill the orders they still have open. Why would you advertise that you are selling 1-gallon bottles of hand sanitizer if you have got customers who have been waiting for 2 months to receive 2 8-oz bottles? I have requested a full refund but it stands to be seen that I will get that money back. Perhaps it's time for them to experience small claims court if they haven't already.
Hello Cynthia,
Thank you for your feedback. After further investigation and speaking with, you we have come to the conclusion that your products were delivered to you. If you have any more concerns on your product or service please reach out by email at yadams@americanscreeningcorp.com or call (318)798-3306 ext. 148. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
My colleagues and I have been using their products for years now. Problems might occur but whenever I contact them with a question, they are there to answer my queries and provide the info I need. Overall, a reliable company with a professional service.
Ordered products in March and charged immediately. Received an email confirmation of my order immediately HOWEVER after many attempts to track my order it finally arrived today 5/7 with ONE item of 5. Called customer service, no answer, no message capability. Sent an email and received a canned response. Luckily I just cancelled the entire charge to them on my AMEX. Let AMEX deal with them or they get $0.00. Love AMEX!
Stay away!
Hello C W.
Thank you for your feedback. As you know, the Covid-19 pandemic has caused major disruptions and delays in the supply chain across the country and worldwide with sudden, unexpected disruptions in regular business operations, including those here at our facility in Louisiana and our manufacturers, suppliers and logistics partners in other parts of the country and worldwide. The state and federal emergency declarations including “shelter-in-place” and “lockdown” orders suddenly and unexpectedly impacted our ability to timely acquire and deliver product. Internally, we were forced to temporarily reduce and limit our available workforce. We have also had to implement government mandated safety measures which have only added to the unforeseen delays in regular processing of orders as well as handling the barrage of complaints and refund requests that followed. We are sorry for the inconvenience that you have experienced. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
I purchased items in April and immediately Am Screening Corp said they were shipped. I haven't received anything and my card was charged $391. It's now June 8, I've requested a refund 8 times now and they refuse to even respond. This company is FAKE!
Hello Juliie,
We are committed to regaining the confidence of our customers and are working through each customer concern, one by one. We at American Screening Corp. have been in business for over 16 years and we are still a growing company. Truly we are sorry for the inconvenience caused. Our guarantee is that our customers will receive their order or a full refund. If you have any additional questions or concerns contact us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with answers to any other questions and, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
I order $1000 in products back in February I received an order confirmation 2 weeks later, I got an email saying that my order was on backorder and don't know when it will be shipped, I try to cancel my order, email, call everything. Now the lines are disconnected, the chat says they are not in service, emails never got responded. Worst scammers low life pigs, living from stealing peoples money.
Hello Alexandria,
Thank you for your feedback. We at American Screening, LLC has been in business for over 16 years and are still growing until this day. We are working hard to get to each customer and fulfill their needs. In some instances, the items you may have ordered may be backordered, and or, we may be unable to source the exact product that you ordered. In these cases we may substitute with a comparable product to satisfy your order. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
I ordered some hand sanitizer and face masks on 4/9/2020. The company immediately charged my credit cards. I have not received my order. I cannot speak to anyone with the company as their telephone recording states no one is available due to high call volumes. Stay away from this company.
Hello Larry,
We appreciate your feedback. We at American Screening, LLC would like to apologize for the inconvenience. In recent weeks, we have ramped up our workforce and have dedicated significant additional resources to processing orders, responding to complaints and addressing requests for refunds. Though there remain some delays and difficulties in processing orders, shipments and refunds in many cases, these problems are being resolved in as timely a manner as humanly possible. I do understand that you have not receive a response. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Placed an order on April 4,2020. They told us it was on back order and kept moving the delivery date. Tried to call they never answered the phone always goes to voice mail. We never received anything. Out $90 bucks.
Hello Gary,
Thank you for the feedback. Yes, as you know some products were on backorder and some still are. There still remain some delays in processing shipments and refunds. We are still in a pandemic, but our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Overview
American Screening Corporation, Inc. has a rating of 2.1 stars from 153 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with American Screening Corporation, Inc. most frequently mention credit card, customer service and hand sanitizer. American Screening Corporation, Inc. ranks 32nd among Health Information sites.
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Hello John,
We are sorry for the inconvenience you have experienced. Our priority is to make sure that we satisfy each customers need. Our company has been in business for over 16 years and we are still growing. If you are unhappy with any accident made we will send you a shipping label to have the items shipped back and give you a refund. Please reach out to us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. Thank you for allowing ASC to work at resolving this.