asked byon 4/11/20
The website takes your order and charges your credit card. I called numerous times only to reach voicemail. I also sent numerous emails requesting status. I received no return calls nor emails. They also substituted an inferior product at a much lower cost than what I ordered, and did NOT credit my account the difference. The 3 products I ordered are made in China!
S not a large company. The woman i spoke with claimed that they are a very small company and overwhelmed by the number of cleaning supply orders that they have received in the past few months. When i told her people would be less upset if they were upfront on their website, she shared that the website did not allow them to mark items that were out of stock.
Taking advantage of people during the worst of times.
This company is absolutely a scam. If you have an issue and want to resolve it? Don't count on it. No one ever answers the phone, they do not return voice mail messages, no one is available to "chat" (I take that back; I was able to get through to a salesperson 1 time. He just lied to me and told me over and over that my order was scheduled to arrive the following week. That was 2 weeks ago. It still has not arrived.), and they do not respond to emails. This includes their Customer Service and Sales Departments. They are continually advertising all these new products available, yet they cannot fulfill the orders they still have open. Why would you advertise that you are selling 1-gallon bottles of hand sanitizer if you have got customers who have been waiting for 2 months to receive 2 8-oz bottles? I have requested a full refund but it stands to be seen that I will get that money back. Perhaps it's time for them to experience small claims court if they haven't already.