They took my online order, but didn't ship anything. After two months of constant calling, I reached someone who said my order had shipped. I received 1 out of 4 items. I called again (not easy as their telephone numbers change daily). I was told "all sales are final." I argued that there wasn't a completed sale since they took money but didn't ship the entire order.
I have filed complaints with the BBB, the Louisiana Department of Justice Consumer Protection Section, and the National Center for Disaster Fraud. So far, the only thing that has happened is that they sent me an item I didn't order and they say I can't get what I ordered until I ship the wrong item back (at my expense).
How much are they making by stealing from people with the hope their nasty telephone representatives will deter further follow up?
Placed order early March for hand sanitizer because their website said it was in stock and could ship within 48 hours. Within minutes of paying, I called their customer service to confirm ship date. Rep said they didn't have it and couldn't say when they could ship. Said I understood, so please cancel order and issue refund. Rep refused. After several calls and emails asking for a refund, finally got PayPal involved and today learned they ruled in my favor and issued refund. This company makes promises they can't keep, then holds your money in exchange for no product. Their service reps are rude and condescending -- one rep told me they were too busy filling bigger orders so I'd have to wait indefinitely. Hope they go under or get sued. Thank goodness for PayPal!
Hello Rebbecca,
Thanks for your feedback. We are experiencing higher than normal demand globally for infection control products such as masks, hand sanitizers, and disinfecting products. Also, it could take possibly over 48 hours for an order just placed to show up in our system. We would like to apologize for your inconvenience. Our company American Screening, LLC has been in business over 16years and wants nothing but to satisfy each customer. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
I placed an order 3/22/20 for product to ship by end of week (friday). My cc was chared $483. That day. Now all I hear, when I do hear, is next Friday, next Friday. This week I can't get anyone to answer a phone, it doesn't ring.
I try online chat, and they say they cant help me, I have to e-mail customer support, which I have and they don't return my e-mails. There is no way to contact these people to even cancel your order and get your money back. This is no way to do business. If you are having problems filling orders, it is your job to get back to customers!
Hello M C.
We at American Screening would like to apologize for the inconvenience in your order. In recent weeks, we have ramped up our workforce and have dedicated significant additional resources to processing orders, responding to complaints and addressing requests for refunds. Each problem is being solved in a timely manner. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
I ordered hand sanitizer in April. They were finally delivered in June. In between that time frame I made repeated attempts to use their online "chat" to get an update and, eventually, ask for a refund. It was absolutely useless and nothing more that an automated way of gathering your contact information. Well, no one contacted me. Trying to call them numerous times was just as useless. After my 8th attempt, I finally got a live voice, but the female employee said she does not handle refunds and that she would have someone contact me. As she hurriedly ended our conversation, she chuckled and acknowledged MANY people are calling them trying to get refunds then hung up. Again, no return call. As many reviews have noted, they are quick to take your money but not so quick to deliver. Yes, I finally got my order, but their business practices are shady. Hey American Screening, how about you stop advertising products that you can't deliver?!?
Hello Mike
Thank you for your feedback. After discussing with you today we are glad that we were able to resolve your issue. We try our very best to leave each customer satisfied. Thank you for ordering through American Screening.
Have A Wonderful Day!
Purchased 2 different kinds of bulk hand sanitizer 5 weeks ago. Both were sold as being in stock. The next day, I discovered on my own that both were out of stock. Called incessantly for 3 hours trying to get thru to someone to cancel my order. When I finally did, I was told that I was not allowed to cancel and they had no idea when my products would be in. Called 2 weeks later to check and was told that they weren't accepting phone calls regarding web orders. Email inquiries only. I've sent several emails and no one has gotten replied back to me. Even tried calling several times and can't get thru to anyone. Either busy signal or message stating mailbox is full. Still no hand sanitizer. I'm out over $250.
Hello JC
Thank you for your feedback. We would like to apologize for the inconvenience with your products. Due to COVID-19 some items may be backordered due to major disruptions and delays in the supply chain across the country and worldwide. Unexpected disruptions in regular business operations, including those here at our facility in Louisiana and our manufacturers, suppliers and logistics partners in other parts of the country and worldwide. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Good place to shop for medical supplies, lots of products and brands to choose from. Our business needed a couple of non-contact thermometers and immediately ordered. They had a couple of brands, good thing they had detailed products specs. Asked for express shipping. Done deal, it only took me a few minutes from shopping to finalizing the order.
I placed an order 3/18. Products were supposedly in stock. I never received products. Have outreaches by email and also attempt to "live chat" with an operator. No response. Worst customer service. Seems like this company is scamming people. Hateful. They will get what they deserve. Avoid this company.
Hello T E.
Thank you for your feedback. We at American Screening, LLC has been in business for over 26 years and are still working daily to satisfy our customers. We do understand that you haven’t received a response, we are all working as fast as possible to respond to each and every person’s complaint. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
We have been a constant customer for over a year and pleased to say that they have been very consistent in their deliveries and quality of the products they sell. Had a few delays especially during the early months of the pandemic but they were quick to follow up with the deliveries. Recommended!
With everything that is going on and the shortage of hand sanitizers, I quickly got hold of American Screening Corporation and ordered $328 worth of supplies. Got confirmation of my order 3 days after, and called to confirm the shipping date. The agent told me there had been a short delay because of shipping. They emailed me 2 days after, and told me that I would be receiving the product that week. Finally received the shipment, took a while but worth the wait.
I always prefer to do my shopping online and when it comes to medical supplies I prefer buying from ASC. The site is easy to use and I get to save from time to time with their discount offers. Got my deliveries on time and in good shape. Happy customer here.
Everything went smoothly with my first purchase. I placed an order, received an email with the confirmation right away, tracked my order, and got the delivery just in time. Very satisfied with the quality of the products. Would recommend the company.
I placed a $1200 order in April, 2020 and was informed that all items were in stock and ready to ship. 2 months and countless phone calls and emails later, I received my order... well, sort of. I wasn't sent the items I ordered. I was sent a lesser model and was due a credit of over $350. It took another month and a half to get that as well as a credit card dispute. STAY AWAY at all costs!
Hello Hope,
We are in receipt of your recent communication concerning your product and apologize for the inconvenience. In some instances, the items you may have ordered may be backordered, and or, we may be unable to source the exact product that you ordered. In these cases we may substitute with a comparable product to satisfy your order. Please reach out to me by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Filled my order for supplies they don't have in stock but have the order listed as completed and shipped. I received email from customer servoce that the ordered items will eventually be back in stock and Shipped. My account has been charged!
Hello Diana,
We at American Screening have been in business for over 16 years our main priority is to satisfy each and every customer. Due to COVID-19 some items may be backordered due to major disruptions and delays in the supply chain across the country and worldwide. Unexpected disruptions in regular business operations, including those here at our facility in Louisiana and our manufacturers, suppliers and logistics partners in other parts of the country and worldwide. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
I placed an order on 4-19-20, I only got part of my order in early June. I have repeatly tried to phone them, and email to cancel the rest of my order and get a refund, they do not respond. I would never advise anyone to do business with them.
Hello John,
We are in receipt of your recent communication concerning your product and apologize for the inconvenience. In some instances, the items you may have ordered may be backordered, and or, we may be unable to source the exact product that you ordered. In these cases we may substitute with a comparable product to satisfy your order. Please reach out to me by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
I ordered hand sanitizer in large quantitiy in Feb 2020. American screening corp took the money. They never responded to calls, emails, etc. I left messages. Nothing. The product never arrived. This company is a total scam. Fradulent.
Dear William,
We are committed to regaining the confidence of our customers and are working through each customer concern, one by one. We at American Screening Corp. have been in business for over 16 years and we are still a growing company. Truly we are sorry for the inconvenience caused. Our guarantee is that our customers will receive their order or a full refund. If you have any additional questions or concerns contact us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with answers to any other questions and, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Very bad service I order n95 mask and they send me a thermometer and to send me the wrong item it took more than a moth return the wrong item it been more than a month haven't received anything yet call them again with no answer
Should have an option for zero or negative stars for companies who steal from customers.
I placed an order on March 13th for my clinic. They took my money immediately and sent me an order confirmation. I have "chatted" and spoken with 2 different representatives who told me to contact customer service via email. I have done so MANY MANY TIMES to no avail. Never heard ONE thing back. They STOLE $340+ from me and my clinic. I am contacting the Better Business Bureau to file a complaint and my credit card company to recover my money.
Hey L H.
Thank you for your feedback. During the time you ordered we were at the peak of the pandemic so everything was delayed worldwide, we experienced major disruptions. We will spare you the details of the multitude of reasons for our shortcomings during the pandemic which would likely be received as excuses. Our company wants nothing but to satisfy each customer’s needs. Our guarantee is that our customers will receive their order or a full refund. If you have any additional questions or concerns contact us by email at yadams@americanscreeningcorp.com or call (318)798-3306 ext. 148, write SPECIAL INQUIRY in the "Subject" line. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with answers to any other questions and, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
They charged my CC on the 25th of March and i only received the confirmation email. They don't reply on the customer Service email and to the phone calls too.
I will try to dispute the transaction with my bank.
Hello Yahya,
Thank you for your feedback. We have pulled your order and tried to contact you in regards of your order. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Buyer BEWARE! DO NOT PURCHASE From This Company!. I wouldn't even give them 1 star! Placed order 3/2020 and CC was immediately charged. After 5 weeks, item still was not shipped so sent multiple emails and customer svc inquiries with no response. No response to phone # *******873 listed on website & the msg box was full. So searched online & found office # *******306. Someone answered! Spoke to customer service & requested cancellation, which they said they processed but they supposedly could not give me a cancellation #. Never Received Refund! Yesterday (THREE Months Later - 6/2020) received email that order had shipped (even though I had CANCELLED it!). They tried to deliver the order by UPS, but we refused it. Terrible Customer Service & Unprofessional... We Want Our REFUND!
Hello Alberto,
We at American Screening, LLC (formerly American Screening Corporation) would like to express our sincere apologies to all customers who have placed orders that were delayed and to those who have experienced less than stellar customer service while seeking order information. Our company has been in business for over 16 years and are still working and growing daily. Our #1 goal is to make sure that each and every customer is satisfied when they purchase from us. Though most customer issues have been resolved, we know that many of our customers still have issues that we have not, yet, addressed. As you know, the Covid-19 pandemic has caused major disruptions and delays in the supply chain across the country and worldwide with sudden, unexpected disruptions in regular business operations, including those here at our facility in Louisiana and our manufacturers, suppliers and logistics partners in other parts of the country and worldwide
I do understand that you have not receive a response. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Placed an order 2 months ago now (today May 5,2020 Never received the product. Can not contact them just get a generic reply e-mail. Can not get thru on the phone either. No way to request refund. DO NOT ORDER FROM HERE.
Hello J H.
Thank you for your feedback. We would like to apologize for the not so stellar customer service. From the time you ordered until now everything is still in high demand due to the Coronavirus outbreak. We are experiencing higher than normal demand globally for infection control products such as masks, hand sanitizers, and disinfecting products. I do understand that you have not receive a response. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Overview
American Screening Corporation, Inc. has a rating of 2.1 stars from 153 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with American Screening Corporation, Inc. most frequently mention credit card, customer service and hand sanitizer. American Screening Corporation, Inc. ranks 32nd among Health Information sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tracy,
Thank you for your feedback. We at American Screening Corp wants nothing but to satisfy our customer’s needs, stellar customer service, and sell quality products. In some instances, the items you may have ordered may be backordered, and or, we may be unable to source the exact product that you ordered. In these cases we may substitute with a comparable product to satisfy your order. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.