Go to the Better Business Bureau and the reviews will tell you ALL you need to know. I placed an order for hand sanitizer and Clorox wipes with this horrible, horrible company on March 13, which totaled a hefty $153.62, was then charged a ridiculous $197.62 for two day shipping on the $153.00 order. March 18th, I went on their website live chat (Joke) to cancel my order. When I tried to go on it again, the live chat was turned off. Sent two emails to cancel. Still nothing and I still haven't received my money or items as of April 12th. Received an email this morning saying they were shipping items and to track delivery click their link. Click the link and the link doesn't work because THEY SPELLED THEIR OWN NAME WRONG IN THE LINK. RUNAWAY from, as the link states, "American Screeing Inc".
I placed two orders in March. I have yet received my orders or been able to reach anyone on the phone or internet.
Hello Norman,
We would like to apologize for the delay in you products and the less than stellar customer service. After further investigation we do see that you did receive your order. If you have any more questions or concerns please contact b email yadams@americanscreeningcorp.com. Thank you.
Hit PayPal immediately, showing items have shipped, not true. Had to call them a month later to get them to ship, have not received the orders yet
Hello Sara,
Thank you for your feedback. We would like to apologize for the inconvenience with your order. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Please see my review under Google! DO NOT WASTE YOUR TIME OR MONEY! Dishonest, do not send out orders, do not refund! Will debit your account immediately, do not ship items, do not get back to you!
Hello Michelle,
We apologize for the trouble with your order. Our guarantee is that our customers will receive their order or a full refund. If you have any additional questions or concerns contact us by email at yadams@americanscreeningcorp.com or call (318)798-3306 ext. 148, write SPECIAL INQUIRY in the "Subject" line. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with answers to any other questions and, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
They shipped the product was not the product I ordered, also there was no response to the complain, zero star please!
Hello Andy,
Thank you for your feedback. After doing some investigation it seems that you have spoken to a Rep. On 8/17/20. Our guarantee is that our customers will receive their order, a full refund, or return. Please reach out to us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening
Perfect doing business with ASC. Good discount on bulk purchases. Customer services were also receptive and willing to iron out any concerns quickly.
https://www.ehstoday.com/archive/article/*******/la-company-president-sentenced-for-false-statements-to-epa
Hello Patrick,
We at American Screening, LLC has been in business for over 16 years and still growing. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Beats around the bush, then ignored me after. Never solved my concern. It's been over a month. This has gotten rediculous.
Hello Jay,
Thank you for your feedback. Though we have been inundated with customer service inquiries, many of which we have not timely addressed, we have continued to dedicate significant additional resources to address each customer inquiry over the past several weeks. Though most customer issues have been resolved, we know that many of our customers still have issues that we have not, yet, addressed. We are getting to you. We are committed to regaining the confidence of our customers and are working through each customer concern, one by one. Our guarantee is that our customers will receive their order or a full refund. To have your issue resolved please reach out by email at yadams@americanscreeningcorp.com or call (318)798-3306 ext. 148, write SPECIAL INQUIRY in the "Subject" line or call (318)798-3306 ext. 148. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with answers to any other questions and, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
I ordered my hand sanitizer on first week of March. Sales person told me this prodcut was in stock and I asked him you guys have 20 cs and he said yes. Thank god that I just ordered 5 cs of 12ea/cs hand sanitizer. Also I even paid first class mail so i can get faster. I called them and email them but they never pick up the phones and never email me back. Some how they picked up my call and saying it was out of stock and it got bacd ordered. Sales person told me it was in stock... all scam... also told me they shipped to me 2weeks ago and I never recieved. When i check online it shows eta shipping 4/6 - 4/17... never came. All BS and scam...
And now they changed product 12ea/cs to 1ea. And it shows they shipped out only 5 qty not 5cs... they always telling you they cant provide tracking number due to hight demand cause of covid19... bs... if they shipped with usp, or fedex or dhl or usps you must provide tracking number to customer... dont ever buy something from this company... scamm... fake...
Hello J k.
We are experiencing higher than normal demand globally for infection control products such as masks, hand sanitizers, and disinfecting products. I bought some antibacterial hand gel online but I have not received yet ater near 2 months and they dont answer my calls and emails! Becareful if you want to buy from them.We at American Screening has been in business for over 16 years and we are still a growing company. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Put these people in jail They are crooks taking advantage of people looking for sanitizer Attorney General of Louisiana put them away
Hello Steve,
We at American Screening, LLC have been in business for over 16years and want nothing but to provide stellar customer service. We would like to apologize for the inconvenience in your order. We are experiencing higher than normal demand globally for infection control products such as masks, hand sanitizers, and disinfecting products because as you know everyone is in need for them. In some instances, the items you may have ordered may be backordered, and or, we may be unable to source the exact product that you ordered. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
This place is a scam! Do not order from them. Need to call my credit card and get money back!
Hello Terri,
Thank you for your feedback. We at American Screening, LLC have been in business for 16years and we strive to satisfy each and every customer daily. Truly we want to apologize for the inconvenience with your service. Our guarantee is that our customers will receive their order or a full refund. Please reach out to me by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Overview
American Screening Corporation, Inc. has a rating of 2.1 stars from 153 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with American Screening Corporation, Inc. most frequently mention credit card, customer service and hand sanitizer. American Screening Corporation, Inc. ranks 32nd among Health Information sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Toni,
Thank you for your feedback. During the time you order hand sanitizers, masks, and gloves were in the highest demand and still is. There was a delay all over the country and worldwide with the supply chain. During that time it was hard to get to everyone. We are catching up now to each and every one of you. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.