My number one choice when I need to buy medical supplies. They are quick to respond to my queries. Detailed information about products is available upon request. A highly knowledgeable and competent team.
We only trust American Screening Corporation when it comes to medical supplies, from chemicals and solutions to braces and splints, they have limitless stock for customers. We've been ordering from them ever since and we've witnessed how they innovate and progress. The transaction is always quick and easy. I never stumble upon problems.
I had a very negative review for this company on this platform a few weeks ago for a delayed refund for which I started to believe this was the scam, but now I would like to share some positive information based on my personal experience. I feel good service should be recognized even if they are not perfect yet.
With the much help of the platform of sitejabber.com, The customers service representatives at American Screening Corp had reached out to me and eventually fully refunded my money. Their recent customer service could get 5 star. I want to thank everyone at Sitejabber and American Screening Corp who had worked hard to get the problem resolved. NOT SCAM.
Fast shipping and we got the result back in 2 days. It was pricey but we wanted the most accurate one. A little confusing at first but they gave very detail instructions.
Checked their site for blood pressure monitors and was pleasantly surprised with the variety devices they offered. Opted for the inexpensive type which cost me $25 and change. As if this was in stock and CS confirmed. Got the exact item 4 days after and in good condition.
I wrote a review previously complaining that I never received my thermometer, but it has finally arrived. Ordered 4/22, delivered 7/13. To be fair, it does seem like a good quality thermometer. The company told me that it was currently in stock at the time I ordered it and I assumed it would be delivered in a timely manner. They have a business address in Shreveport Louisiana, but this is a Chinese company. My order came from China and was repackaged and mailed from Louisiana. Not a scam maybe, but not an honest business either. I wouldn't use them again.
Hello J S.
We at American Screening Corp. would like to apologize for the delay in your shipment. As you know, the Covid-19 pandemic has caused major disruptions and delays in the supply chain across the country and worldwide with sudden, unexpected disruptions in regular business operations, including those here at our facility in Louisiana and our manufacturers, suppliers and logistics partners in other parts of the country and worldwide. Thank you for your feedback and if you have any additional questions in regards to the product you received please reach out to us by email at yadams@americanscreeningcorp.com or call directly@ 318-798-3306 ext. 148.
They took my money.
Order placed 4/2/2020.
No status update at all.
Have tried phoning, emailing with zero response to four attempts.
Requested a refund, but again no response.
Contacting our attorney general's office for further action.
Hello John,
Thank you for your feedback. We reached out to you on yesterday in regards of your order. American Screening, LLC (formerly American Screening Corporation) would like to apologize in the delay of your order. As we’ve done some investigating we’ve seen that your products have been delivered. If there are any more concerns regarding you order please reach out by email at yadams@americanscreeningcorp.com or call (318)798-3306 ext. 148, write SPECIAL INQUIRY in the "Subject" line. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with answers to any other questions and, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
All of these reviews about this company taking money but not satisfying orders applied to me. Ordered in early March. Cancelled on May 1 when nothing arrived and requested refund. Got an email confirming cancellation and refund. Nothing happened. Called several weeks later and was told how busy they are. Never got my money back. The five star reviews here are undoubtedly paid reviewers or their staffers.
Hello Matt,
Thank you for your feedback. We are committed to regaining the confidence of our customers and are working through each customer concern, one by one. We at American Screening, LLC (formerly American Screening Corporation) have been in business for over 16 years and we are still a growing company. Truly we are sorry for the inconvenience caused. Our guarantee is that our customers will receive their order or a full refund. If you have any additional questions or concerns contact us by email at yadams@americanscreeningcorp.com or call (318)798-3306 ext. 148, write SPECIAL INQUIRY in the "Subject" line. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with answers to any other questions and, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Like all the other recent reviews about this company, they are horrible. No customer service, can't deliver product, don't answer the phone, however will continue to take your money... Shameless!
Stay away from these losers!
Hello U K.
Thanks for your feedback. Though we have been inundated with customer service inquiries, many of which we have not timely addressed, we have continued to dedicate significant additional resources to address each customer inquiry over the past several weeks. Though most customer issues have been resolved, we know that many of our customers still have issues that we have not, yet, addressed. As you know, the Covid-19 pandemic has caused major disruptions and delays in the supply chain across the country and worldwide with sudden, unexpected disruptions in regular business operations, including those here at our facility in Louisiana and our manufacturers, suppliers and logistics partners in other parts of the country and worldwide. I do understand that you have not receive a response. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Placed an order a month ago, they charged my credit card immediately, however never shipped the order. Tried to contact them several times via e-mail, phone and their web side - no response. Disputed the transaction with my bank.
Hello Igor,
Thank you for your feedback. After further investigation I see that you have received a refund for your products. We would like to apologize for the inconvenience. If you have any more questions or concerns please contact by email at yadams@americanscreeningcorp.com or phone (318)798-3306 ext148. Thank you.
Unexplained delays in shipping (>5 weeks) while charging your card, no responsiveness to phone calls/emails/faxes, shipped to address that I requested changed, tracking system inaccurate, chat service incompetent and useless. Posted responses on BBB site are useless and canned. I will avoid any contact with this company in the future and strongly advise anybody to look elsewhere for supplies and testing.
Hello Robert,
Thank you for your feedback. On behalf of ASC, we sincerely apologize for any inconvenience this matter has caused you. We would like to apologize for the delay in your order and the less than stellar customer service you experienced. During the coronavirus outbreak, we experienced major disruptions. We will spare you the details of the multitude of reasons for our shortcomings during the pandemic which would likely be received as excuses. Though we have been inundated with customer service inquiries, many of which we have not timely addressed, we have continued to dedicate significant additional resources to address each customer inquiry over the past several weeks. Our guarantee is that our customers will receive their order or a full refund. Please reach out to me today by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
American Screening just plain S. U. C. K. S. They do not answer phones, canned email responses and very rude customer service after trying to call for over 3 weeks. It appears this company is China owned since true Americans are in this together they would at the very the minimum not price gouge and not take advantage of the consumer. And the high ratings they do have are cultivated reviews. There is no customer service, my order never shipped but yet the company still charged my CC.
Hello Mark,
Thank you for your feedback. We at American Screening, LLC would like to apologize for the not so stellar customer service you have experienced. Our company has been in business for over 16 years and are still growing daily. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Ordered over $500 of items. ALL were delayed. When contacted company for update, no response... they won't answer the phone or emails. Items began to trickle in over 2 month period. The hand wipes, which I paid over $200 for! Were supposed to be alcohol based. Not only did they contain none (which I tested, and found they are water), the packaging does not list ANY ingredients whatsoever. Of course, it's all from China and not trustworthy. This company is in way over its head and refuses to offer service, get quality items, and process/respond timely.
Hello Lu,
We would like to apologize for the inconvenience. We at American Screening, LLC (formerly American Screening Corporation) would like to express our sincere apologies to all customers who have placed orders that were delayed and to those who have experienced less than stellar customer service while seeking order information. Though most customer issues have been resolved, we know that many of our customers still have issues that we have not, yet, addressed. As you know, the Covid-19 pandemic has caused major disruptions and delays in the supply chain across the country and worldwide with sudden, unexpected disruptions in regular business operations, including those here at our facility in Louisiana and our manufacturers, suppliers and logistics partners in other parts of the country and worldwide
I do understand that you have not receive a response. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
This place sucks. I ordered drug tests almost 4 weeks ago nothing. I called 5 times and got nowhere. This is the absolute worst customer service I have ever seen. I cant believe they are still in business
Hello Alan,
Thank you for your feedback. We at American Screening, LLC have been in business for over 16 years and are growing every day. In recent weeks, we have ramped up our workforce and have dedicated significant additional resources to processing orders, responding to complaints and addressing requests for refunds. Though there remain some delays and difficulties in processing orders, shipments and refunds in many cases, these problems are being resolved in as timely a manner as humanly possible. I do understand that you have not receive a response. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Order placed 3.5 months ago. No status update at all. Have tried phoning, emailing with zero response. Requested a refund, but again no response. Contacting our attorney general's office for a resolution.
Hello Gary,
Thank you for your feedback. We at American Screening, LLC (formerly American Screening Corporation) would like to apologize for the delay in you products. Our guarantee is that our customers will receive their order or a full refund. To have your issue resolved please reach out by email at yadams@americanscreeningcorp.com or call (318)798-3306 ext. 148, write SPECIAL INQUIRY in the "Subject" line or call (318)798-3306 ext. 148. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with answers to any other questions and, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Our company purchased face shields, non-contact thermometers and face masks. This was our first order. Everything arrived on time. The prices were reasonable. ASC has saved us so much time. Thank you!
I've placed an order since March 27,2020 until now June 19,2020 I'm still haven't received any of my order. When I called one of the customers service said she will let the accounting knows and cancel and refund me back. I haven't heard from them so I have to dispute my payment.
Hello Jeravan,
Thank you for your feedback. Though most customer issues have been resolved, we know that many of our customers still have issues that we have not, yet, addressed. As you know, the Covid-19 pandemic has caused major disruptions and delays in the supply chain across the country and worldwide with sudden, unexpected disruptions in regular business operations, including those here at our facility in Louisiana and our manufacturers, suppliers and logistics partners in other parts of the country and worldwide. I do understand that you have not receive a response. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
They sent a very generic response asking for more facts, with no direct bearing on my situation and no solutions. They can easily read any of my previous emails. Won't they just be overloaded again if everyone they sent their email to actually responds!? I see no intention to correct anything.
Sharon
Ordered Clorox gel sanitizer in a carton of multiple dispensers. They changed my order and sent a one gallon jug of no name' sanitizing gel for the same price. They do not answer the phones or respond to voice messages.
They are overcharging, substituting inferior items, and practice total avoidance.
How do I report this to the proper government agency?
One of the worst. Send the wrong product and then tell you they will take care of it. No one ever calls back or handles problem. Try to call to ask for supervisor and get put on hold and given voice mail box for people that no longer work there. Total scam
Hello John,
We are sorry for the inconvenience you have experienced. Our priority is to make sure that we satisfy each customers need. Our company has been in business for over 16 years and we are still growing. If you are unhappy with any accident made we will send you a shipping label to have the items shipped back and give you a refund. Please reach out to us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. Thank you for allowing ASC to work at resolving this.
Ordered product from this company on 5/13/20 -- by 5/16 the order information disappeared from their website, however they charged my credit card on 5/16. Have not been able to contact the company via web chat - no answer, telephone - no answer, email - no response. I believe this company is running a scam and would not recommend that anyone do business with them.
Hello Glenn,
Thank you for your feedback. Our company American Screening, LLC (formerly American Screening Corporation) have been in business for over 16 years and we’re still striving to improve and grow daily. We would like to apologize for the inconvenience with your order. We strive to satisfy each customer the best way possible. Our guarantee is that our customers will receive their order or a full refund. Please reach out to us by email at yadams@americanscreeningcorp.com, write SPECIAL INQUIRY in the "Subject" line and provide your name, telephone number and sales order # (starting with "W") in the body of the email with your request. We will make every effort to review and respond to your special inquiry within 24-48 hours providing you with current order status and answers to any other questions and, where warranted, begin processing refunds if satisfactory products, substitutions or other accommodations cannot be accomplished. Again, we apologize for the inconvenience and look forward to working with you to resolve your issues with orders placed with American Screening.
Overview
American Screening Corporation, Inc. has a rating of 2.1 stars from 153 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with American Screening Corporation, Inc. most frequently mention credit card, customer service and hand sanitizer. American Screening Corporation, Inc. ranks 32nd among Health Information sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ruimin,
We appreciate your feedback. We have been in business for over 16 years and were still working and growing daily. We are ecstatic that we were able to resolve your issue. Our goal is to satisfy each customers issue while having stellar customer service. Thank you.