On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Sunday night shopping, asked a few questions late night in chat. 5 minutes later order was placed. Received order by Thursday. Overall great experience
.my orginial order came, and it was incomplete. I chatted with a. Customer service ice agent. It was very apologizing on my order and quickly took care of it within a day I received my order completed. Very happy how you guys took care of my order. AM thanks!
Parts arrived as exspected.One part missing an item,called and Greg took care of me.American Muscle satisfied my shortage and rectified it immediately.
Fast delivery, product is exactly as described. Fits my car very well and was an easy installation.
Its was just great easy to place order and fast shipping been buying stuff with american muscle for a while never had any issues
Delivered on time and great packaging
Good customer service and pricing
My 1st time shopping with this company and I am very satisfied by far. Price was really great on the LED bulbs for my headlights. I'll be shopping with AMERICAN MUSCLE again.
I ordered 20 lug nuts. I received 11 lug nuts. Instead of just sending me the other 9 they wanted to give me a credit that would not cover the cost of the additional lug nuts and they wouldn't pay the tax or shipping. They are a horrible company in my book!
Many products to choose from. Lot's of various good looking products are available.
Good with products. No hassle. Delivered on time and well packaged.
Yours is the only site where I could find lug nuts for my performance pack Mustang because they're bigger than standard lug nuts and I wanted them in black powder coating because my car is black
You guys are absolutely fabulous. Never have a problem. Always comes on time and is super fast. You guys are great.
I placed an order for two weld beadlock wheels and one Mickey Thompson tires Five days ago. I heard no response as of yesterday, so I use the chat feature to try and find out what is going on With my order. I was told it would not be shipping due to ordering two Wheels and only one tire to be mounted and balanced. I received no information on this until I called and use the chat feature. So we canceled the order and replaced the order into distinct invoices that way I can get the one tire and wheel mountain balance and just get the other one shipped to me. The sales lady took my second order through an honest mistake put the wrong address in the invoice with a misspelling. I was concerned, I would not receive it this way, so I called again when I noticed the mistake to get a rectified I spoke with the sales person that said that he added a note to the item that their address was wrong and gave the correct address for it I was told it should be fine then. Late last night I received an email saying that my cancellation request was being processed. I never canceled these orders now I'm being told I need to wait a few more days for the cancellation to be finalized so I could re-order them again but now I'm worried I will not have them in time for my event in Mississippi where I need these for I'm very mad about this not only for the mistakes that were made but the lack of communication on the issues being transferred dozens of times and hung up on numerous times as well.
Good product and fast shipping. Fairly priced as well. Will be a repeat customer
I ordered exhaust manifold gaskets and when arrived they did not match the original ones. I had to order the correct gaskets from the dealer which delayed my project and had to borrow a car until correct gaskets came in.
Very helpful staff, prices are fair, selection is good
Very good and very easy to order. Lots of great products.
This order was for an x pipe for my 2011 mustang gt.the part came very fast in a matter of a few days and is currently installed on the vehicle and sounds great.thank you American Muscle!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Marc,
Thanks for taking my call today! Per our conversation, I set up the return for the full refund on the Kooks Multi-Layer Steel Exhaust Header Gaskets order. I also spoke to my manager, and aside from the refund for the gaskets, we issued a refund of $50 to your original payment method with a $20 store credit. Again, I apologize for the inconvenience this caused, and if there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree