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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
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Great help, it was OK to say I need the cheapest option, don't have to want top of the line to get good products and services.
They are my first call for Mustang parts and help with fit.
Tom
I have gotten this product previously, very unique and effective front plate holder. Needed to purchase another one. Had an issue that was quickly resolved with Lisa from customer service who was polite, helpful and professional. Keep up the good work.
I ordered over $5k worth of tires and rims, the tires arrived to the correct address but the rims were sent to some address in Pennsylvania (but they were all part of one order, not sure how that can happen). I wasn't notified of the mistake in any way except for an email notifying me that "your order has been refunded". Now it looks like I'll have a month delay getting the rims shipped to the correct address, in who knows what kind of shape, and in the meantime I have 4 tires stacked on my property waiting installation. A very disappointing experience for such an expensive order.
Buying tires for the BlueBullet 2.0 for the summer was scary.Until I saw tires on sale for cyber Monday. Awesome deal real easy online buying.Bought 2 now then waiting to get the gift card to get the other 2.
Just got them, opened the box and they're fkn awesome! Ya coulda put some more packing around them, but other wise. Perfect! Gonna be absolutely freakin awesome on my 95! Thanks!
I had been intensely searching for a set of Rims to Replace my Carbon fiber set on my 2023 D-170. Mainly because I could Not find the O. E. M. Factory tires to replace what came on the car. After finding a Tire/wheel calculator to make sure whatever I purchased would have the exact same wheel revolutions as the O. E. M. Wheels, I set off to find a set of 20 inch rims that would actually fit my D-170! Which in itself was also a Feat? After finding something I hope I will be completely Satisfied with? I made a telephone call at 9 P.M. on a week night. I was surprised to have someone actually answer the call! When they did, I took it as a sign that my determination would rewarded? By golly I was correct in my assumption. In any case, a professional assisted me in my order, and I should be receiving it by Dec. 15?
I was confused how to get the correct color shirt. All 3 colors are on one page, but you have separate pages for each color instead of selecting color on same page where you select size.
Just got back from a long vacation and was having nothing but issue with the factory radio in my 2015 Dodge Challenger. So while on vacation was looking through the computer and found American Muscle and decided to see what they had. Found the same radio as mine which is what I wanted because of the feature that my radio has. Did not want an after market one, So I proceeded to call and the sales person was more than accommodating in answering my questions. Place the order. When I got back from vacation radio was waiting for me on my porch the following day placed radio in car and without doing anything other than put in security code radio came on all function worked and am happier than one can be. Great company to deal with will be doing more business in the future and would recommend and one to this company. Very patient customer relation team answer the most stupidest question one can ask. And are very polite. Money was very well spent for the product even cheaper then other sellers of the same product Tank you
Second order from your company. Overall, great selection of product. A bit disappointed all prices were higher than what was advertised in your catalog.
Hey Richard,
Happy to hear that you enjoy the site and continue to shop with us! That is great, and we appreciate your feedback. I understand that the catalog prices can be different than online sometimes, and I apologize for that. We do, however, have a price match policy, and if you ever find a discrepancy again, please reach out to us, and we will see if we can honor the catalog prices for you. In the meantime, if you need anything else, please let us know.
Thank you,
Allison
My experience with this staff was excellent! The staff was very knowledgeable & assisted thru out the entire process.! I never had to ask questions because they were already well prepared & knew what to anticipate. Highly recommend this amazing team
I had ordered a part for my husbands mustang for Christmas from another company. That company can't ship till 12/29 I called up American muscle and not only could them ship it the same day they so kindly price matched the other company!
This was our second order from them and will for sure be more in the future! Keep up the great work!
I ordered oil catch can and it was great cause it had coupon but the one thing I didn't like is that you had to click add the coupon button yourself to get the discount which sucks if you think its arealdy applied and you miss out on it, besdies that it was smooth easy process.
You would sell more if you included a dimension sheet on your products. Dimensions would allow me to see if I could make a small modification for something to fit when it isn't available in the year i need. People with newer vehicles want dress up parts as well... seems like everything I want for my 2021 Mustang isn't available but it's always there for the late model vehicles. Sometimes I'm willing to make a small mod to allow it to fit but you never show any details so the only way to find out is to buy it and return if mod won't work.
Quite smooth looked and bough some stuff. Maybe is if there was videos of in the page AM page or sounds of the exhaust I would of bough it sooner. I did go to YouTube and found American muscle videos but the sounds literally were just a few seconds the rest of the video was about installing the part.
My boyfriend got a Mustang this year and really wanted to get some hood struts. He's had the tab open on his phone for MONTHS, so I decided to grab them for Christmas. It was a super user friendly website, and it was easy to figure out which specific ones I needed to order. Overall I'm happy with my experience and will definitely order again!
It is the best way to get parts for your Mustang. I have a 2000 V6 Mustang. I love the car. It runs like a tank. This site is helping me beef up my car and help keep it shine. Thank you.
Everything I order comes so quickly and is high in quality. I've bought parts for the interior and exterior of my 25 year old sports car and it had made it look like it just rolled off the factory floor!
Great selection. Good descriptions. Actual pics and videos really helped visualize the products. Past customer reviews, comments and feedback are really good to have prior to deciding on my choices. Great website đź‘Ť
Ordered a kit. Only received a partial of the order. 2 of the 6 pieces. Contacted you. Now I must send the 2 I have back in order for you to attempt filling my order again. I did my part. Ordered my item, paid for it. You had an issue on your end. Now it's up to me to get what I received shipped back before you can fill my order? I think that's very cheap. You should have filled my order. It's a $65 cam tool set. You got paid, now I have an issue. Not what I expected from past orders from you.
Hello Randy,
I apologize for the partial shipment you received and for the delay in getting a replacement. I understand your frustration and concern regarding this matter. I see that you have spoken to multiple customer service chat representatives and have been issued a refund instead of a replacement as you requested. It appears that we are currently updating this product both internally and online due to an issue with it. I have issued you promotional credit as compensation for the inconvenience you experienced. You can use this promotional credit online or over the phone for your next purchase. If you need anything else, please feel free to let us know.
Thank you,
Allison
Not so good this time. I ordered something that said it was in stock. Still does right now, https://www.americanmuscle.com/roush-axleback-exhaust-w-black-tips-1114-v6.html. Yet, shipping is expected mid February.
In addition, after speaking to a customer service rep, they said they did not guarantee a refund which is ridiculous.
Hello Charles,
I understand your frustration, and I apologize for this item being unavailable to ship right now. I have located your order and see that you have been provided with multiple estimated ship dates, the most recent one being 2/13-2/17. Please keep in mind that this item could very well ship prior to that date, and we will keep you updated if it changes. I also apologize for the confusion with the customer service representative. She meant to advise you that you are welcome to cancel it if needed, but we will have to send a request to the supplier for them to cancel it in their system as well. Once confirmed, we can proceed with the cancellation. Sometimes we send that request and find out they shipped it without providing us with tracking, and when that happens, we cannot refund you until we process a return instead. Again, I apologize for the delay with this order, and if you need anything else in the meantime, please reach out to us.
Thank you,
Allison
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Molly,
Thank you for your comments regarding your recent order for wheels and tires for your Corvette. We do apologize for this situation, and we can understand how this was a frustrating experience for you. In reviewing your order, the wheels were drop shipped from the manufacturer directly and they, in error, sent them to our warehouse instead of to you directly. We do show that that a replacement order was shipped to you and delivered to your correct address. Due to this situation and the inconvenience, you experienced, we issued you $50 promotional credit that you can use on a future order. Please note this credit does expire on 3/31/2026. We would love for you to give us a second chance with your vehicle needs. If you have any questions, please do not hesitate to contact us.
Thank you,
Amy