Overview
AmericanMuscle has a rating of 4.3 stars from 7,719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AmericanMuscle most frequently mention customer service, great experience and fast delivery. AmericanMuscle ranks 7th among Auto Parts sites.
Instant Feedback
I had questions about what I wanted to Order - Tech Support Was Super Great! And After I Ordered - Received Follow Up Call. Great Communication!
Thanks
B. Wyatt
A gentleman that helped me was very knowledgeable, very helpful, wasn't trying to get the sale and then get me off the phone. Talk to me till I was done thought that was awesome.
Parts easy to find, website set up perfectly! Shipping was extremely fast. Didn't expect to get part in 2 days. Ordered Thursday afternoon, received Saturday morning! Fast shipping is always a plus!
I ordered a carbon fiber hood for my Hellcat no where during checkout did it say out of stock received an email today saying item was out of stock and almost a month wait estimate for it to ship
Thank you. Both were very helpful with helping me with my orders. I look forward to receiving the shipments and getting mods installed.
Thank you guys!
Stephanni
I ordered a Ss 1Le style splitter for my 2023 camaro after being told from this website it would and when it got here not only did it have 0 installation instructions the holes on the splitter do not line up with the bottom of my camaro so the splitter is barely hanging on
Hello Macaylen,
I just left you a voicemail regarding your review for the Chin Splitter. I'm sorry to hear that it did not fit and did not arrive with hardware I understand how frustrating this must be. I would be happy to look into this further for you and get you out that missing hardware as well as looking into instructions. At your earliest convenience please give me a call back.
Thank you,
Allison
Was told to order by this time to get it overnighted. Ordered it and was again notified it would be delivered next day. Shop was waiting with my car for a spoiler that never even shipped out the day it was supposed to arrive. Way to false advertise overnight shipping. Then use the excuse nothing ships same day. THEN DONT ADVERTISE IT!
Hey Ryan,
I located your order for the GT500 Style Rear Spoiler Gloss Black ordered on 4/8. I see the method of shipping selecting was standard but assume you are referring to the Get it by date listed on the website at time of order based on your delivery zip code. Unfortunately standard shipping orders take 24 hours to process before they ship therefor this shipped on 4/9 being delivered on 4/10 by Fed Ex. I apologize for any confusion or miscommunication around the shipping delivery timeframe. I issued you an additional voucher to use on your next purchase online or over the phone as we hope you will continue your business with us.
Thank you,
Allison
You sent me the wrong item and after informing you, I'm waiting for some tech team to "evaluate" what was sent before I can get a return label and actually receive the item I ordered. I'm not happy. In addition to this I'm receiving at least 3-5 spam emails from you a day which I don't appreciate either.
Hello Steve,
I apologize for the incorrect item being delivered I understand your frustration and inconvenience this has caused you. As of Friday 3/21 your return and replacement was approved for the correct item. Unfortunately your correct item is out of stock at this time with no estimated ship date. Please keep an eye on your email for tracking and estimated shipping information. You can also use the portal which is orders.americanmuscle.com. I apologize for this and I issued you a voucher to use on your next purchase online or over the phone. If you need anything additional from us please feel free to reach out.
Thank you,
Allison
Online chat sucks and will give you bad info then close the chat with no notice. Then 300 for a few pieces of painted sheet metal to cover the calipers. Had they been listed accurately with photos showing how thin they are I would have not purchased them. Also your email will get spammed to death with this company. Good luck!
Hey Schon,
Thank you for providing your feedback I will pass this information along to our chat team regarding them closing it out, I apologize that the product was not what you where expecting. I did issue you a voucher to use on your next purchase with us online or over the phone as a small token of our apology. You are more than welcome to unsubscribe from the marketing emails at the bottom of anyone. We have a great tool called the customer portal which is orders.americanmuscle.com that you can use to get tracking, estimated ship dates and print invoices. If you need anything else please feel free to reach out to us.
Thank you,
Allison
Supposed to recieve my package on Friday or before but now it's changed to Monday which messed up so many appointments for me. Lol I don't even want it at this point but it's wtv, and when yall delay someone's package try to let them know like wtf
Hello Tyler,
I apologize for the delay with your order for the MP Concepts Demon Style Body Kit. I do see that this item is shipping freight which unfortunately can have a slower transit time then Fed Ex or UPS depending on where it is traveling to. I completely understand your frustration and for any inconvenience this caused with delay for installations. As a small token of our apology we have issued you a voucher to use on your next purchase with us online or over the phone and it is good for 60 days. If you need anything else in the meantime please let us know.
Thank you,
Allison
I tried 3 times to purchase a $100 gift card, twice via the internet and once via your sales rep over the phone. I received two different order numbers each time I attempted to make the purchase; one with a note saying the order was being processed and another one saying my order had been canceled. I don't understand why this is so hard. After 3 attempts, I have decided to look elsewhere for a gift. Disappointing to say the least.
Ordered an open box item that was not received as described. The item is extremely poor quality thin material, not strong ABS as it was described. Hardware was also missing, but the ad for this open box item said hardware was included and made no mention hardware was missing.
Customer service reps have been unhelpful. I want a full refund to my original form of payment and not be charged to ship this item back you. I have been ripped off by American Muscle, a company I've supported for years. I have NO use for store credit.
Hey David,
Great speaking with you this afternoon, I'm glad we were able to come to a satisfactory resolution and if you need anything in the future please do not hesitate to reach out to us!
Thank you,
Allison
Your Website has way too many freeze, points, refusal to change credit cards, refuses to accept shipment changes, so I actually tried to undo my order but your site froze locking me out. A complete waste of time if you ask me.
Ordered koni shocks and struts. Every box was damaged and held together with duct tape and was missing equipment in the boxes. Been currently waiting almost a month to get the parts im missing and have been on hold 30-45 mins every call
Hey Carter,
I'm sorry I missed you I just left you a voicemail this afternoon reviewing your order with you. Looks like everything was shipped that you were waiting on and my agent Amy texted and called you with the information. Please check your email for tracking information and we sincerely apologize again for all of the issues you encountered. If you need anything else please do not hesitate to reach back out to us.
Thank you,
Allison
Sold me something promising to deliver in a week. Then after taking my money told me it wasn't in stock and wouldn't be for 12 plus weeks. Still trying to get my money back for them selling me a product they did not have and could not deliver. Customer service was even worse
Hello Larry,
I apologize that the wheels where out of stock, I see you have already spoken to a supervisor on 3/27 and as he stated it was just an authorization charge that falls off within 3-5 business days. Normally you can contact your finical institution regarding this information as well and they can look into the authorization for you. The only amount that was debited was $207.35 and that was refunded on 3/27/2025. Again, we apologize for any inconvenience this may have caused you and if you need anything else please feel free to reach out to us.
Thank you,
Allison
Ordered several things. The exhaust I ordered was canceled and refunded due to the company no longer making the exhaust. Why was it still on your website? Whatever I'll just order a different exhaust. Then my first part shows up today. It's supposed to be intercooler piping instead I got random taillights that look like they're for a pick up truck. Should have shopped somewhere else apparently. Now I'm nervous. Hopefully the rest of my stuff shows up as what it should be…
Hi Matthew,
I'm sorry to hear about your order experience! I tried to call and left a voicemail, but wanted to reach out here as well. I reviewed your orders, and saw two parts are on the way: the SR Performance Intercooler Charge Pipe Kit should be delivered on Friday, and the 3-Inch Cat-Back Exhaust with Polished Tips should be delivered tomorrow (Thursday). Also saw the downpipe, gasket, and intercooler were delivered- if you have any issues with those parts please don't hesitate to reach out and I would be happy to fix any issues.
I wanted to extend an additional apology and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
I ordered a set of wheels and tires, estimated arrival 03/12. The website says every item is in stock, they shipped 2 of my tires and are now holding the wheels until another 2 tires gets in stock and the estimated delivery date is now 03/24. Very frustrating when your items are shown in stock and you are promised 2-3 day shipping. Waited a week with no email or update. I do not recommend this site.
Hey Caden,
I apologize that you issues with your wheel and tire order and getting them in a timely manner as advertised. I completely understand how frustrating and inconvenient this can be. It looks like you have already spoken to customer service and they are looking into this for you. Please keep an eye on your email for updates related to this. We apologize again and if there is anything else we can assist you with please let us know!
Ordered the headlights listed as plug and play, headlights arrived got them in and doesn't match up to the headlight wire harness connector. Factory harness connector has 4 holes for the light bulb prongs but can't find any bulb at all to match and plug in
Let see i oder rims tires and the sensor for the wheels they put it all together and shipped every so it said got everything really fast like in 3days put them on the car and on Monday took the car to gm dealer to relearn tire pressure sensors, I found that they'd never put the tire of pressure sensors in the wheels, so I called they said they were sending me sensor here it is almost a week gone by still no shipped date for them not happy with the service at this point...
Hey Keven,
I apologize that the sensors where missing from the original shipment and you had to go through the hassle of waiting on a replacement, I completely understand your frustration. I see the TPMS sensors where shipped and delivered today on 3/21. I went ahead and issued you a voucher to use on your next purchase online or over the phone as a small token of our apology. If there is anything else that we can assist you with please do not hesitate to reach out.
Thank you,
Allison
Ordered on March 8, with a delivery date of March 12. Then on March 12, the next delivery date was March 17. Today is March 17 and it's not delivered yet. I'm still waiting, with no communication from AM. Used to get great customer service, but the last few times has not been good!
Hello Suzie,
I apologize for the delayed delivery with USPS I cannot speak to what took them longer than usual to deliver your Steering wheel Trim but I can apologize on behalf of American Muscle, and I understand your frustration. I did issue you a voucher to use on your next purchase online or over the phone due to the inconvenience. If there is anything else we can assist you with please feel free to reach out.
Thank you,
Allison
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hello Buford,
I located your order for the hood, I apologize that there is a delay with your shipment. This is coming directly from the manufacturer to you, we try our best to reflect the correct shipping estimates on the website, but when it is shipping from our supplier some things are out of our control after the order is placed. I do see that you spoke with customer service today on 3/31 and they provided you with the estimated ship date of 4/24 please keep in mind this is only an estimate and it could ship sooner or later then this date. I did issue you a voucher for the inconvenience of the delay with your order. If you need anything else in the meantime please feel free to reach out.
Thank you,
Allison