Overview
AmericanMuscle has a rating of 4.3 stars from 7,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AmericanMuscle most frequently mention customer service, great experience and fast delivery. AmericanMuscle ranks 7th among Auto Parts sites.
Instant Feedback
Ordered a tuner with 1 custom tune, received the tuner a few days later and filled out the tune request form. Have had 0 communication besides an automated reply. Has not been a good experience at all.
Purchased a rear diffuser adaptor package from AM to add another dimension to the overall look of my Mustang convertible... I spent a little time comparing the offerings, and when available the unit's installation video (thank you for offering those helpful tip videos), which helped in making my decision. I was looking for a package that enhanced the look, but did not convey an overall aggressive look, which I believe belongs to the fastback/Shelby portfolio. Just wanted to apply a little aggressive behavior to my GT convertible. The offerings, the ease of purchase went a long way in making the overall purchase easy. The unit arrived within three days of the order placement.
Once I was connected to Leo via Chat session, things worked as easily as it could given the computer problems on Leo's end. After several tries was able to complete the ordered. Leo was extremely helpful and patient.
Order a set of corbeau seats and seat brackets for my 06 mustang. They shipped them quickly and they were packaged excellent. Great company and would do buisness again! Check them out you won't be let down.
I ordered a Ss 1Le style splitter for my 2023 camaro after being told from this website it would and when it got here not only did it have 0 installation instructions the holes on the splitter do not line up with the bottom of my camaro so the splitter is barely hanging on
Hello Macaylen,
I just left you a voicemail regarding your review for the Chin Splitter. I'm sorry to hear that it did not fit and did not arrive with hardware I understand how frustrating this must be. I would be happy to look into this further for you and get you out that missing hardware as well as looking into instructions. At your earliest convenience please give me a call back.
Thank you,
Allison
Was told to order by this time to get it overnighted. Ordered it and was again notified it would be delivered next day. Shop was waiting with my car for a spoiler that never even shipped out the day it was supposed to arrive. Way to false advertise overnight shipping. Then use the excuse nothing ships same day. THEN DONT ADVERTISE IT!
Hey Ryan,
I located your order for the GT500 Style Rear Spoiler Gloss Black ordered on 4/8. I see the method of shipping selecting was standard but assume you are referring to the Get it by date listed on the website at time of order based on your delivery zip code. Unfortunately standard shipping orders take 24 hours to process before they ship therefor this shipped on 4/9 being delivered on 4/10 by Fed Ex. I apologize for any confusion or miscommunication around the shipping delivery timeframe. I issued you an additional voucher to use on your next purchase online or over the phone as we hope you will continue your business with us.
Thank you,
Allison
The parts came a day sooner than expected, and are exactly what I needed. Buying through this site has proven way easier than going to an autozone or another nearby parts shop. Plan to buy more parts in the near future
I've ordered twice from American muscle and I haven't had any issues nor concerns. I've ordered BMR suspension parts and the installation has been a breeze. Thank you guys!
Assisted by Jason from Atlanta, GA
No pressure, checked availability of parts.
When I decided to purchase I simply called him directly back with the number he supplied and placed my order.
I will order like this again. Thank you
I received my wheels today as AM said I would, however my lugnuts did not come. The tracking says they arrived in Ellenwood GA at 3:50 pm 4-2
Then left Ellenwood Ga@ 11:35 pm 4-2. Then arrived back at Ellenwood GA at 01:40 am 4-3. Still in Ellenwood. I'm only two hours away. This is not AM problem, I'm not happy with FedEx!
You sent me the wrong item and after informing you, I'm waiting for some tech team to "evaluate" what was sent before I can get a return label and actually receive the item I ordered. I'm not happy. In addition to this I'm receiving at least 3-5 spam emails from you a day which I don't appreciate either.
Hello Steve,
I apologize for the incorrect item being delivered I understand your frustration and inconvenience this has caused you. As of Friday 3/21 your return and replacement was approved for the correct item. Unfortunately your correct item is out of stock at this time with no estimated ship date. Please keep an eye on your email for tracking and estimated shipping information. You can also use the portal which is orders.americanmuscle.com. I apologize for this and I issued you a voucher to use on your next purchase online or over the phone. If you need anything additional from us please feel free to reach out.
Thank you,
Allison
I called to find out which would be the biggest tires I could fit in a rim 19x9.5 and they gave me the answer and much more I was expecting including a way of how to measure and compare tire sizes. Thanks to Rob H and Richard S to help me placed order using store credits
I called and needed a new battery. The guy I spoke to was super nice and helpful. The transaction was complete within 10 minutes. He said the battery would be here within 3-4 days, it was here the next day! Thanks for the quick turnaround!
My experience was a delight working with Mike. I was being very picky looking for aftermarket wheels. I told him exactly what I wanted and found them on their site. Purchasing and payment was quick and easy. Wheels and lug nuts both delivered way ahead of schedule and look great!
American muscle is easy to use, has great customer service, and has the best quality parts! I had a hard time using the check out so I contacted customer service for help and he was awesome just game him my cart number and he made a link for me to follow
I am so happy that I called to place this order for new floor mats for my 2013 Ford Mustang 5.0 Gt. I received them today, they fit like a glove. So happy I spoke to Gyrffin (sp) I know that is not how he spells his name, but he was a great help. Thank you so much.
Throttle body for 2006 mustang gt seems to be the fix. Only been a few hours but car runs smoothly. Will now more in the next 5-7 days. Shipping was as promised- one-day Shipping. I thought there may be a delay based on the email confirmation I received after ordering but there wasn't! Thanks for the prompt delivery!
The tech I talked to was very knowledgeable and succinctly answered my questions concerning fit of these wheels on my 2024 Mustang Ecoboost HPP. She recommended the correct tpms and lug nuts to go with them. The wheels arrived in a couple of days. I test fitted the rims on the car and they appear to fit correctly.
Very helpful and professional. I was pleased with the service that Jason supplied for me and I have future plans to utilize his services again. Thank you
I had order the item similar off Amazon which I returned cause it wasn't even close what I expected then ordered it off American Muscle which was 100 times better and was very very happy with this purchase.
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- Malvern, PA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Tim,
Looks like your communication regarding the tuner was received and sent over on 4/4. I apologize if it took longer than it should of to receive your information that you requested. If you need any additional assistance my extension is 1896 and please do not hesitate to reach out!
Thank you,
Allison