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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
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I love ordering from American Muscle! I've been ordering for over a decade and it's my goto place for automotive parts. My order shipped within a couple hours of placing it, and is on the way.
It's been really great always up to date with packages only thing is that I never received my free gift hopefully I'll get it soon but still the best experience 🦅🔥
As a multiple mustang owner American muscle is always the way to go for quality parts
Yall need to work on your packaging. My box was opened upon arrival. 50 pound package. Had one piece of tape on it.
Hello Christian,
I'm sorry to hear the box was opened! I will reach out to my warehouse to let them know. Thank you for your feedback! I wasn't able to locate your order, but if it's damaged or you are missing any parts, I'd be happy to get a replacement for you. I apologize for any inconvenience this may have caused you, and if there is anything else we may assist you with please feel free to reach.
Thanks,
Desiree
The experience I've had ordering from American Muscle is the greatest. It's a good feeling to know the web site is just a click away. You don't have to search all the auto stores to find something you need. Keep up the good work A.M.
Shipping out the door very slow. I forgot i had even ordered the mats.
Hi Paul,
I'm sorry for the delay in getting your floor mats! I reviewed your order, and issued a refund for the shipping cost back to your original payment method. Again, I apologize for any inconvenience this caused, and also issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
Couldn't believe how quick they got to me and how much time they took to help me get them and make sure they were the right ones for my car
I liked how fast and easy the process was to order exactly what I wanted and was delivered in no time!
Fast shipping an easy to navigate website with many different options. Great customer service and return policies
Everything about the process was honest and straightforward and I got all my products arrived on time.
Paid the extra for 2 business day shipping, and not recieving my item until 4 business days later. Ordered on Thursday, recieving on Tuesday. Let's give Thursday as a day of processing…, still doesn't explain why then 3 business days later I receive my item from American Muscle?
Hi Marcus,
I'm sorry about the delay in getting the UPR Oil Drain Plug! I called and left a detailed voicemail, but wanted to reach out here as well. Due to the delay with FedEx and picking up the shipment today, I issued a refund on your shipping cost back to the original payment method.
Again, I apologize for any inconvenience this caused, and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
I ORDERED ONE PART FOR A CUSTOMER AND ORIGINALLY PLANNED ON RECOMMENDING THE COMPANY TO CUSTOMERS. INSTEAD, I WONT BE DOING THAT. I HAVE RECEIVED 13 EMAILS WITH ANNOYING MARKETING PROMOTIONS. IF IT WAS 13 EMAILS OVER 5 WEEKS I WOULDN'T HAVE AN ISSUE. IT'S BEEN 4 DAYS SINCE I PLACED MY ORDER. THIS IS RIDICULOUS.
Hello Elijah,
I located your recent purchase for the Spoiler, I apologize for the marketing emails you are receiving I understand it can be frustrating receiving so many emails not relevant to your purchase when you are waiting on an order to arrive. You can unsubscribe from these emails by scrolling to the bottom of the email and selecting "Unsubscribe" then you can check the statues of your order including tracking using the customer portal which is orders.americanmuscle.com. I apologize again and if there is anything else we can assist you with please feel free to reach out!
Thank you,
Allison
I ordered a 392 pistol grip shifter that was in stock at the time of ordering. I waited a few days for a tracking number and never got it. So I reached out to Jordan to ask him about it and I was told that the shifter was on back order.
Hello Daryl,
I sent you an email explaining further regarding the "out of stock" messaging on your recent purchase for the Shift knob. At your earliest convenience please feel free to get back to me with any further questions you may have. I hope my email clarifies some questions for you and look forward to speaking with you!
Thank you,
Allison
Scott was very helpful and answered all my questions. He was very helpful and was a great help. I hope the next time I call in an order I can deal with Scott.
I need a light to fit in the small turn signal spot and I can't find one locally and you guys don't apparently have one either.
Hi Jim,
I'm sorry you weren't able to find the part you were looking for! If it helps, we have a special sales team that may be able to find that part in stock or possibly special order it. Feel free to reach out directly to myself or our team. We're on the phone from 8:30 AM- 11 PM EST Monday- Friday, and 8:30 AM- 9 PM EST on weekends.
Thanks,
Desiree
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Alexis,
Thank you for review! We appreciate your business and we love to hear the feedback if you wouldn't mind changing your star rating to a 5 versus a 1 since 1 is the lowest and 5 is the highest rating we can receive.
Thank you,
Allison