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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
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What a nightmare :( not only did they send me the wrong part, but they really aren't even making this right. I had people at the shop I paid already to install and now I'm out money, and now I have to pay them a second time (thankfully they are giving me a discount) but I'm being punished for this companies mistake.
I am mostly satisfied with my most recent order. I would have been more satisfied except for the part where I had to call in the day after I was supposed to receive parts of my order didn't show up. After calling in I learned that my whole order was on a "hold" because AM needed verification on my financial and shipping details that I provided and verified on the day of placing the order. Now I have to wait longer than expected to getting my car put back together since most of my stuff will arrive either on the weekend or the next week.
The representative was very knowledgeable and helpful in completing my order! He found the part that I was looking for when I was having trouble finding it! Excellent customer service!
I have spent over two hours on the phone with customer service and the information I was told more than twice was false! I have had 4 orders now. There is a problem with every one. Mis representing products to all out lying. You're always told they understand, and are sorry, however, that is a business practice they empress on all employees. I am discussed and quit.
Hello,
I'm sorry you have had a poor experience, this is not the level of customer service we wish to provide. We would love an opportunity to make this right for you. I am unable to reach out directly to you due to not providing any information to locate an account. Please at your earliest convenience give us a call and will do our best to assist you with a satisfactory resolution.
Thank you!
Absolutely Horrible Experience – Extremely Unprofessional If this was my first time shopping for car parts, I would never come back to American Muscle again—and honestly, I won't be. I ordered an engine cover for a 6-cylinder car, and not only did they send me the completely wrong item, but it didn't even come close to fitting. I took it to a body shop, and the mechanic literally couldn't do anything with it. When I called their customer service, the representative tried to convince me that the part would fit—until I had to send a photo of the mechanic physically unable to install it. Only then did they finally accept the return. Mistakes happen, I get that, so I gave them another shot and requested the correct part. Fast forward 8 days… and they sent me the same exact wrong part again. Unbelievable. On top of that, the photo of the item on their website looks NOTHING like what they shipped me. Misleading listings, terrible service, and no sense of accountability. Do yourself a favor and shop anywhere else. These people are unprofessional, careless, and clearly not interested in getting it right. Total waste of time and money
Hello Tahir,
I apologize that you received the incorrect item not once but twice. I understand your frustration and disappointment along with time wasted. This is not the level of service we wish to provide here at American Muscle. I can assure you that we would be more than willing to resolve this issue to the best of our ability. I have reached out to you via email to see if I can setup a pickup versus you having to take the product to an Fed Ex location to return. Since this is our error we want to rectify this situation as quickly as possible for you. If you need any further assistance please do not hesitate to reach out to us.
Thank you,
Allison
Spoke to a sales rep. And he applied a credit to a new order I had. VERY PROFESSIONAL! Great place to buy my Mustang items
The parts came a day sooner than expected, and are exactly what I needed. Buying through this site has proven way easier than going to an autozone or another nearby parts shop. Plan to buy more parts in the near future
Supposed to recieve my package on Friday or before but now it's changed to Monday which messed up so many appointments for me. Lol I don't even want it at this point but it's wtv, and when yall delay someone's package try to let them know like wtf
Hello Tyler,
I apologize for the delay with your order for the MP Concepts Demon Style Body Kit. I do see that this item is shipping freight which unfortunately can have a slower transit time then Fed Ex or UPS depending on where it is traveling to. I completely understand your frustration and for any inconvenience this caused with delay for installations. As a small token of our apology we have issued you a voucher to use on your next purchase with us online or over the phone and it is good for 60 days. If you need anything else in the meantime please let us know.
Thank you,
Allison
Installation took approximately an hour. I took my time and used the supplied nuts and washers. The brace has greatly improved cornering.
I contacted customer service to ask them if this also fits on the charger but they were unsure. Well after a little research there was no difference between the Charger and Challenger 392 motor that I could find. I decided to purchase it and I'm glad I did. It was pretty easy to install after removing the oil Vapor line on the left side of the intake manifold and removing the vacuum line on the right hand side of the intake manifold. The hose leaving from one fuel rail to the other that goes over the manifold is tight so it was a little bit of a hassle, but I found if I slid the back piece forward more it was easier to get the front piece to get underneath that hose. Hope this helps.
Was easy to place order, now waiting on it to arrive. 100 characters. 100 characters. 100 characters. 100 characters.
I had a stroke cancel the reservation been calling them constantly. They have never sent me any emails or there avoiding every time I call they can't give me any answers. This has been going on since March 28.
I've ordered twice from American muscle and I haven't had any issues nor concerns. I've ordered BMR suspension parts and the installation has been a breeze. Thank you guys!
Was told to order by this time to get it overnighted. Ordered it and was again notified it would be delivered next day. Shop was waiting with my car for a spoiler that never even shipped out the day it was supposed to arrive. Way to false advertise overnight shipping. Then use the excuse nothing ships same day. THEN DONT ADVERTISE IT!
Hey Ryan,
I located your order for the GT500 Style Rear Spoiler Gloss Black ordered on 4/8. I see the method of shipping selecting was standard but assume you are referring to the Get it by date listed on the website at time of order based on your delivery zip code. Unfortunately standard shipping orders take 24 hours to process before they ship therefor this shipped on 4/9 being delivered on 4/10 by Fed Ex. I apologize for any confusion or miscommunication around the shipping delivery timeframe. I issued you an additional voucher to use on your next purchase online or over the phone as we hope you will continue your business with us.
Thank you,
Allison
Easy process. Great results. Love shopping here and always come back. What else should I add? I have a charger r/t
I ordered a Ss 1Le style splitter for my 2023 camaro after being told from this website it would and when it got here not only did it have 0 installation instructions the holes on the splitter do not line up with the bottom of my camaro so the splitter is barely hanging on
Hello Macaylen,
I just left you a voicemail regarding your review for the Chin Splitter. I'm sorry to hear that it did not fit and did not arrive with hardware I understand how frustrating this must be. I would be happy to look into this further for you and get you out that missing hardware as well as looking into instructions. At your earliest convenience please give me a call back.
Thank you,
Allison
Very happy with purchase, would definitely recommend!
Ordered a tuner with 1 custom tune, received the tuner a few days later and filled out the tune request form. Have had 0 communication besides an automated reply. Has not been a good experience at all.
Hey Tim,
Looks like your communication regarding the tuner was received and sent over on 4/4. I apologize if it took longer than it should of to receive your information that you requested. If you need any additional assistance my extension is 1896 and please do not hesitate to reach out!
Thank you,
Allison
Ordered parts and got them the next day. Standard shipping. Always a great experience.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Farris,
I apologize that you received the incorrect Exhaust, I understand how frustrating and inconvenient this is for you. I see that the return process is under review with our Tech team to prevent you from receiving the incorrect item again. We are not able to refund installation fees associated with shop cost since this is against our policy. I am issuing you an additional voucher to use on your next purchase that you can apply it to the replacement order to provide a discount. I apologize again and if there is anything else that we can assist you with please feel free to reach out to us.
Thank you,
Allison