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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
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Paid for 2-day shipping to arrive 05/10/2025 and now the delivery date was changed to 05/12/2025. Into the next week. Disappointed honestly.
Only got half my order. First time I ordered anything and just got the underhood chrome dress-up kit. Smoked lens cover not shipped. One the email address it showed those were in stock.
Every time I have called American muscle, they have been very helpful with finding my product, making sure it's the right product and assisting with checkout. I am more than pleased with the service and product I received from American muscle.
I new American Muscle was known for a quality experience, but when i purchased these i did jot expect to have them on my car in 2 days! They shipped very quickly and they came pre-balanced with everything ready to install! Took maybe 30 minutes tops.
I've used AM a few times and always fast shipping, I ordered a $780 exhaust system and after installing everything but the last tailpipe I realized they sent me two drivers side pipes, well I called them and explained that I'm not removing the system I'll make it work, I felt that a nice future discount on a cam kit I will be getting but the best I got was a $20 voucher, I get that mistakes happen maybe work on quality control a bit, looks like I'll get my engine goodies elsewhere...
I went to install the parts that I received around Christmas time because the weather was finally warm enough to do the work. However, one of the parts did not fit correctly. It was a MP Concepts GT350 Rear Spoiler. I already did all the work to remove the stock spoiler, which was not easy, so my car was already a bit messed up and then found out that the part did not fit the curvature of the deck lid. I tried to do a return on the part however since it was ore than 30 days I was not able to do a return. Since I had already removed the stock part I had to do something so I ordered a different rear spoiler. This second one also does not fit correctly but I was able to make it work but its still not exactly right. I come to find out later that a convertible deck lid is not the same as a coupe however there is no option on the AM site to specify convertible when you enter in which year and model of car you have. This all adds up to a terrible customer experience on many different levels. #1, there should be an option to indicate that you are buying parts for a convertible to make sure the parts will fit. #2, you should have an option to return items that are purchased at Christmas and return in the spring when the snow melts and its finally warm enough to do the project., especially if the part is defective or does not fit. I have been a customer for many years, but I doubt that I will be any longer.
The deck lid panel did not fit after I put the exact model of my car and it was stated that it will fit, I had to cut off the tabs so it could go in for the bottom it didn't have those 4 screw holes so now I'm stuck with it with it being loose from the bottom bc it didn't come with the holes for the screws to go in. One of them is the OEM and the other is the one I bought. The second picture is showing the screw holes that the part they sent me didn't come with
Hey Jennifer,
I'm sorry to hear that the decklid panel was not an exact fit for your Mustang. I completely understand how frustrating this experience is when you trust our website description and features to correctly match your vehicle specifications with the product you ordered. I left you a voicemail offering additional assistance such as an exchange or replacement. Really any help you need rest assured customer service is here to help you through your purchase. Please reach out and left us know if you need anything else.
Thank you,
Allison
The product is easy to install and the shipping was super quick only took one day for the free shipping.
Don't waist your time if you're on schedule to get your car done!
Hello Jamar,
I located your order for the 20mm Billet Aluminum Hubcentric Wheel Spacers. I do apologize that one of the set that you purchased was missing from the package. I Want to assure you that customer service is here to help. Your replacement is processing and should be shipped within 1-3 business days. We apologize again and if there is anything else that we can assist you with please feel free to reach out.
Thank you,
Allison
Ben was great to work with. Very patient and friendly with me. Will definitely contact him again for my next order.
I ordered an H pipe for a Mustang and got the performance headers for a Mustang. It was more hassle than I ever thought! I talked to a representative who wasn't even helpful or ever apologized! This is the worst customer service I've ever received! I hate it!
I was having some issues with an order ( on my part) I was trying to place. Called customer service and it was taken care of quickly and easily. Thanks for your help.
I have purchased a few thousand dollars worth from AA over the past couple years. Just got an open box splitter that was described as having some scratches. The clearcoat epoxy is cracked. This would take serious work to repair. I already have a Anderson Composites splitter I bought from AA but wanted this EOS as a backup.
Hey Robert,
I am sorry I missed you this afternoon, I attempted to reach you by the phone number we have on file but the mailbox was full. I followed up with a text message providing my extension at your earliest convenience give me a shout back and I would be more than happy to take care of this for you! I'm sorry the item arrived with a crack in the epoxy and that was not advertised.
Thank you,
Allison
I have been purchasing items for my mustang with probably seven years. I bet I probably spent over $20,000 maybe more I'm sure more that good experiences with American muscle every time I know my gratitude and all the looks like this at my 04 GT Convertible
My experience with you is you've got everything that I need for my car and have a great service contact so I have any problems. I can contact them and they let me know how to fix something or how to program something. Everything is reasonably priced and gets to me in a reasonable amount of time
I ordered my Hellcat coolant overflow bottle cover and vent trim carbon fiber. Very happy and well packaged. Everything fit properly đź‘Ť recommended.
Parts missing in the original order American muscle claims that the other item is being sent separate, which makes no sense since you're buying a kit, and there was no notification that part of the order was gonna be sent separate
I purchased a re-boxed version of this item for a significantly lower price and supposedly the only issues were cosmetic. When I tried to install it, I couldn't get it to fit, I then inspected the part and found that the flange on one end was bent, something that should have been caught before shipping out to another customer. I returned the item and ordered a new unit, and this also would not fit, the item doesn't come close to being correct, too short and could never give the support it was intended to give, someone needs to do an investigation on this supplier to AM, I will go to another vendor to try and find a replacement part.
Hello Glenn,
Thank you for taking the time to write your review and share your recent experience with purchasing the SR Performance Rear Shock Tower Brace. I am sorry to hear that this item did not work for your vehicle. Also with the open box purchase we are working on improving our photos and description of these items to help our customers better understand what they are receiving. I can imagine the disappointment of going through another purchase just to receive the product and it didn't work. This is certainly not the experience we want our customers to have when shopping with us. I hope in the future your orders go smooth and the product works for you. If you need anything else we are one phone call or chat away! Have a great rest of your week.
Allison
I joined AM to facilitate the purchase of a gift certificate to be emailed to my son. I purchased a $100 gift certificate 3 times using PayPal. All three times AM concluded the sale and initiated processing to issue the gift certificate. Within minutes after consummating the sale, AM canceled the order and reversed the charges at PayPal. I chated with a live agent at AM and couldn't get an answer about what the problem is. Still wanting to get the gift certificate. I made the purchase using my credit card directly. To my surprise the scenario played out exactly the same way! But even more surprising AM locked my son out of his account and also locked me out of my 1 day old account! I have an excellent credit card history and am perplexed at AM's actions. What is going on? At the very least you owe me an explanation.
Hello William,
I'm am sorry to hear that your gift card orders where cancelled. American Muscle along with multiple other companies have security measures in place for our customers protection and the companies. We have no control over what orders get cancelled by our security system and there is no way to override the system. Which is what happened in this scenario. Unfortunately when this takes place we are given very little information around why it was flagged and cancelled so we are unable to give our customers a great explanation to prevent it in the future. We always suggest checking with your finical institution and make sure your billing information matches your method of payment.
Thank you,
Allison
Process of my order was smooth and easy nothing to complicated and if i ever need any help the online support is there to answer all my questions that i may be thinking i also appreciate that american muscle puts videos and how to install different products it's very helpful
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Bob,
I'm sorry to hear that your Headlight Covers Smoked are not arriving as expected. I located your order and see these come directly from the manufacture to you which can cause the delay. We currently have it advertised on the website for delivery after May 23rd. Your estimated delivery is between 5/16-5/19, please keep in mind this is only an estimate meaning they could ship sooner, between or after the given time. We apologize again and have issued you a voucher to use on your next purchase online or over the phone that is good for 30 days. In the meantime if there is anything else that we can assist you with please reach out.
Thank you,
Allison