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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
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We are slowly getting accessories for our new mustang and this addition was perfect. The start button switch was easy to install and fits perfectly. Shipping was a little slow but worth it in the end.
First and last time doing business with American muscle. Got an axle back exhaust and the fitment was terrible. The length was completely off and hangers for the exhaust was literally not fitting like stated online. This is the worst experience I have had with a company. I had to pay double to the professional exhaust shop for them to make it work and fit correctly.
No conformation on shipping can't track don't know where my order is customer service said they may be on the way smh order my stuff on the 20th
Hello Todd,
I apologize that you have not received the Revenge Luxury Wheels RL-105 Black Machined Wheel that was purchased on 5/20/2025. I see these wheels are shipping directly from the supplier to you, therefor this can cause a longer processing time. I noticed you spoke to customer service yesterday on 5/27/2025 and requested an updated estimated ship date or tracking. As soon as the manufacture gets back to us you will be notified via email. In the meantime if there is anything else that we can assist you with please feel free to reach out to us.
Thank you,
Allison
Alway great customer service. Items came fast. Only downside was I didn't receive the 2 free gifts I was told I would get.
Purchasing went smooth and tracking info arrived quickly. Will definitely continue to order from you guys.
I ordered a cold air intake for my 88 5.0 LX mustang. What I received was a cold air intake for a '99-04 six cylinder... Plus the parts were just a flat black metal material the picture on the website showed a Chrome plated cold air intake. Hopefully we are going to work this inconvenience out as fast as possible.
Hello Jason,
I'm sorry to hear that we sent you the incorrect cold air intake, I understand how frustrating this can be and what an inconvenience it is. I can assure you that we most certainly do not take this lightly. I see customer service has already addressed your concern and rectified the situation by setting up a return for the incorrect item and shipped the correct cold air intake that is due for delivery today on the 28th. If you need anything else please feel free to reach out to us.
Thank you,
Allison
Researched online for information to finalize wheel choice. Called American Muscle to ask a few confirming questions before ordering. Ordered due to best price. Product was delivered today, ahead of commitment date. Great condition and packaging. Overall, very positive experience
Excellent experience as always with American Muscle. The spoiler was delivered quickly and packed pretty well and safe. Only bummer in the whole thing was it came with no hardware (plastic push pins and screw). The ones on the car are 11 years old and brittle. So for that I rated it at 4 stars. But overall... American Muscle is a class act.
My experience has been good besides one part but other than that my times got here quick and in good shape and also has many options to choose from
The order was great just didn't now I needed another part for what I ordered. And it wont fit my stock catalytic converter I would have to buy the shorts catalytic converter to fit my headers I've got.
Very good well knowledge and a great help. Great customer service and enjoy talking to him on the phone which made everything happen.
I have already made some purchases on this company's website. I will be very honest, do not buy from them. Most of my orders came missing something. The worst was a set of 4 shock absorbers that I bought, two rear and two front. They only delivered the rear. I have already made 5 calls via chat. The last one was almost 15 days ago, they told me that my missing product would be sent within 3 days. And they did not send it and do not give any explanation. Every time I go into the chat, they ask the same questions. They do not even have the ability to check my history to know what is happening. And they always say that they will send it. In short, I lost a lot of money. I also bought an Intak air system and it came missing a part. I bought a set of brake covers and it came missing parts. I gave up on that one and threw it away. Terrible company.
Bought a Saleen rear deck panel. $42. Gotta love it. Easy to install. Just be careful with your paint job. A little finesse is all it takes. I used a couple of door panel tools a rag. Took my time and saved all the clips. New panel doesn't come with your clips, so you might get em all too.
Good luck.
I returned a set of wheels. Part of the agreement of the return (spoke with Mary Jane) was a partial refund issued to store credit. Was advised this was 100 percent ok to do and went thru with the return. Now, after the return was completed, the part of my refund (only approx 60 dollars) was returned to a pre paid visa gift card that I originally used and have no longer instead of being returned to store credit. This is not a fault of my own as the refund arrangements were made and agreed to prior to me returning my items. Now American muscle claims the refund can't be reversed and I'm out of my store credit even though I made it clear to issue that part of the refund as store credit and was advised by a lead this would be what would happen. Now American muscle only tells me to call the gift card company which I cannot do as I don't have the card number any longer. Had I known this would be an issue I would never have done the return. As a repeat customer, it's unfortunate the customer service has reached this level. If we can replay the telephone call as part of quality control it would be clear the error is on American Muscle and not myself. Called Mary Jane twice and no response, left vmail
Ordered an axle back exhaust system for a 2017 Mustang and the package came with 2 drivers side mufflers instead of a drivers and passengers.
Hello Branton,
I'm sorry to hear that you received 2 driver side mufflers in the box versus a passenger and driver side. I understand how frustrating this can be, I can assure you we are currently working with the manufacture to correct this mistake. Please continue to keep an eye on your email for further communication and next steps. If you need anything else in the meantime please feel free to reach out to us.
Thank you,
Allison
Very easy to order even thow my part is not in stock. But I will wait forever it. Or I will talk to a sales representative see if I can find something similar to what I order. But I'm happy fore now…
The person I talked to was very courteous and helpful.He answered my questions politely and seemed very knowledgeable about the parts I ordered
I order rims and tires from you all that you all said would fit my challenger but I take them to get mounted and balanced and I have to have spacers for my tires! So not only you wouldn't help me get my tires installed but now I have to buy something else
The product is in perfect condition and the shipping was better than expected. I am happy with my purchase. Thank you.
Customer service is top notch! They definitely know how to take care of all your problems! Megan and Ken J were awesome thank you American Muscle
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ahmed,
I'm sorry to hear that the exhaust did not fit like it should of or advertised. As a company we take pride in the products we sell and the level of customer service we provide. I wish you would of reached out to us when you noticed the issues to see if we could of provided a better resolution rather then having to modify them and now making them non-returnable. But I understand in the convenience of time you made the best decision. In the future if you ever receive a product and have issues with it please reach out to us first. We want to do our diligence to make sure what you received is in fact correct for your vehicle & any warranty remains and does not get voided due to modifications. I have issued you a promotional credit to use on your next purchase with us online or over the phone that is good for 30 days as a small token of our apology. In the meantime if there is anything else that we can assist you with please feel free to reach out to us.
Thank you,
Allison