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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
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Fantastic, I bought a rim for a spare for my SRT 8. Open box but its great. I couldn't be more satisfied!
So far everything i have ordered has been fantastic. New wheels, light bar, wind deflector screen, hood shocks. Your products are transforming my stock gt into something special. Thanks.
They are A+++++ Super Fast Shipper and there product is the real deal and there pricing is very reasonable Quality is Amazing Thank you Good to no there is still some good business's out there!
The MPConcepts fuel door is good quality and a perfect fit. Install was fast and easy and the distressed American flag is a nice touch. I like it.
Fasted delivery I've ever had when buying something online, parts were absolutely pristine, 10/10 experience
Ordered staggered wheel/tire set for my 19 Mustang. Only complaint was 295s for rear not in stock (back ordered) and had to get 285s cuz I didn't want to wait 12+ weeks for them to hopefully come in. Awaiting my shipment(paid a little extra for faster shipping) and can't wait to install.
I placed an order yesterday, I paid for 2-day shipping, so I should get my order soon. After I placed the order, I received an email confirmation. As I would have expected.
THEN, I received 8 more marketing emails and surveys. Yes, one day, less than 24 hours.
Hence the title annoying!. I didn't want to embellish, so I checked, 9 emails total. YES 9. Multiple marketing surveys marked 'regarding your order' in the subject.
How is my experience? I have-not received anything to base my experience on. But that is easily tracked.
I can't believe anyone would find this anything else but ANNOYING!
Can't get any business from your marketing efforts if you're unsubscribed or blocked.
On the positive note, ordering was simple, I'm looking forward to receiving my purchase.
Half the parts are missing and now have to deal with a return process. It would be easier to reorder somewhere else
Hello Timothy,
I apologize that your order for the Mishimoto Baffled Oil Catch Can was missing hoses & Gear Clamps. I understand your frustration and we do apologize for any inconvenience the return process has caused. Since this item shipped directly from the supplier to you the return is actually going directly through them since that is how this supplier prefers it. Good news is the replacement is currently processing and you should of received communication today 6/23 in your email from them with next steps. In the meantime if customer service can be of any further assistance please feel free to reach out to us.
Thank you,
Allison
When purchasing a gift card I had to call in for verification. Girl was confused. Made a call got it done. Stated it was only because it was my first purchase. About a week later I try to get one for another family member so they didn't have to go through the same hassle and not only was there another hold the gentleman I talked to said the dept who clear the hold was don't for the day. Which was a lie because the first card was handled on a Sunday. Thennnnnnn my second order just gets canceled. What a joke of a company, will never buy gift cards again and do not support my husband buying parts from this place.
Hello Shonna,
I'm sorry to hear that your order was held up due to a security hold. I completely understand your frustration, and we sincerely apologize for the inconvenience this has caused. For the first order, being placed on a security hold is normal, especially for gift cards, and it typically happens depending on the situation. There was a difference between the first and second orders; there are two steps in the verification process: our internal verification team and then you, the customer, verifying. The first order had gone through the first process internally and was at the second step, where you, the customer, needed to verify. That is why we were able to process it with the customer service representative. The second order had not gone through the internal process yet when you spoke to the customer service representative, so he could not verify it with you over the phone. I understand this is no fault of yours, and at this point, the order was canceled. If you choose to do business with us in the future, I have issued you a promotional credit that you can apply to your next order online or over the phone. If you have any issues applying it, please contact our Sales Techs. In the meantime, if there is anything else we can assist you with, please let us know.
Thank you,
Allison
Bought a set of rain guards for my Challenger at a great price and with a store discount made them more than affordable. It just made sense. I'm very happy.
Had a giant issue with address for shipping and should have never had any problem and order had proper address but everyone else had 3 different addresses. 3 hours on phone with American muscle and could not help me and allowed the order to shop that way and fed x really gave me the run around and waste of time on phone. I have the proof from the order and the emails from American muscle. And each one has a part of the address missing and fed x was definitely given wrong address. And asked some simple question and did not get the answered that should have been answered by you techs and actually were second guessing the answer and was so simple
Hey Jimmie,
It was a pleasure speaking with you today. I think we have a good plan moving forward and I appreciate you calling this out and we will definitely get to the bottom of it!
Thank you,
Allison
I have to say at first I was kinda upset that my order got cancelled cuz they were out of stock of a tein coilover, I would have not ordered it if it had said that on the web page but it didn't and I ordered it,? Then I checked my emails a couple days later, cancelled my order and a refund was coming but I found a set of coilovers that were the same brand but lesser value didn't really want them but ordered anyways cuz I need them so again on line trying to find out if I can switch that refund to a credit and get the other ones. I first started off with the little cloud customer service thing and ended up talking to a live human after a couple disconnects and this was 6-7 o'clock in the evening again wow, so my c.s.rep named Jesse was a miracle worker and stuck it out with me to the end of this order in which took a couple of days. They were the last set of coilovers and the first etemp was a cancellation why we don't know why but the next day he made sure I was getting these coilovers and he did, so far there due to be delivered in a week so we'll see if that happens. Thanks Jesse for helping me thru that mess.
I like the video to show how to install. It arrived one day earlier than expected. Product was received as described and wrapped well with no damage.
Product was delivered loose in the packaging - box it was supposed to be in was ripped up / torn in multiple pieces. What a complete joke - WHO THE $#*! DELIVERS A PRODUCT LIKE THIS!. Total GARBAGE OUTFIT
Hello Steve,
I regret to learn about the delivery issues you experienced with FedEx regarding your 02 sensors for your Mustang. I completely understand your frustration, and this does not reflect the standard of service we strive to provide. I truly apologize for the trouble this has caused. I have provided you with a promotional credit that can be applied to a future purchase with us, whether online or via phone. This credit will remain valid until 7/31/2025. We appreciate you highlighting this matter, and in the meantime, please inform us if there is anything else we can help you with.
Thank you,
Allison
No issues at all, received wheels the next day! Packaged nice, no damage, tracking for all 4 wheels in transit updated.
X pipe was different than one pictured and locked like someone previously installed it had scratches and grease.
Hello Robert,
I regret to learn that the item you received has scratches and grease on it. Since you ordered a new product, it should not have arrived in that state. I left you a voicemail presenting two different options to help resolve this issue. When you have a moment, please don't hesitate to return my call.
Thank you,
Allison
NOT THIS ONE I PLACED THIS ORDER IN DECEMBER OF THE LAST YEAR AND I STILL HAVE NOT RECEIVED IT JUST CONTINUES TO GET PUSHED BACK I DONT UNDERSTAND WHY WHATS THE ISSUE
Hello Gilberto,
I located your order for the Speedlogix Tubular K-Member. I apologize that the delivery date for this order keeps getting pushed back. I understand how frustrating this is for you and we really do apologize for the inconvenience. I wish I had more insight but unfortunately since this item is shipping directly from the manufacture to you it seems they keep pushing back the shipping date on their end. I would assume it is due to inventory of pieces they need to make this item. I did look into this a little further and it seems there are 6 customers in total waiting on products from this supplier but you are first in line. The most updated estimated ship date we have been provided is June 16th-19th. Continue to keep an eye on your email for further communication regarding the shipping of your order. I did issue you a promotional credit to use on a future purchase online or over the phone as a small token of our apology. The credit is good for 30 days from today. In the meantime if you need anything else please feel free to let us know!
Thank you,
Allison
I've been buying products from American Musle for over 20 years and there costurmer services is the best if you have any type of issue with any of there parts they will issue you a replacement store credit or refund AAA đź‘Ť
Excellent customer service and very helpful! The agent helped with my order and explained parts of the order I needed help understanding!
Received the part I ordered and the fit is perfect. I couldn't purchase the part locally. Thank you.
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Hey Mike,
I totally understand what you are saying and I do understand your frustration. You can unsubscribe from the Marketing emails at the bottom of anyone of them and then we have a customer portal that you can use which is orders.americanmuscle.com. You can find tracking, estimated ship dates and print invoices all in one place. Your order for the MMD Bolt On Hood Strut Kit is due for delivery today by FedEx. If you need anything else please feel free to reach out to us.
Thank you,
Allison