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AmazonReviews 11,116

2.5

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,736
value
1,625
shipping
1,620
returns
1,420
quality
1,537

We monitor reviews for authenticity

Iowa
3 reviews
9 helpful votes
Follow L B.
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This website offers products sold by them or through them from other websites. I would recommend ordering products sold by Amazon, because if there is a problem then it is quicly corrected by Amazon.

Date of experience: May 20, 2010
Maryland
1 review
2 helpful votes
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1
April 30, 2010

1. Purchased a popular point-and-shoot camera on April 11,2010.

2. Called several days later for status and was told the camera had been shipped April 14 and that it would take 7-10 days to arrive. Take notice that credit card was billed on 4/12 according to my card's website.

3. Called April 24 and was told that the camera had been shipped on April 15. I was told to wait a few days; if it didn't arrive, to call back and get it shipped overnight.

4. Did not get anything. This was supposed to be a 4/29 birthday present. Called 4/30 and was told the camera was actually out of stock. Cancelled the order and will never do business with them.

Draw your own conclusion.

Date of experience: April 30, 2010
Hong Kong
2 reviews
2 helpful votes
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They never reply the enquires!
I hate this, i just wanna buy something safty!
But their online support never have service!

Date of experience: April 21, 2010
Texas
2 reviews
3 helpful votes
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Amazon is web shopping done right. I've never had an issue that couldn't be easily resolved and the prices are almost always great.

Date of experience: April 21, 2010
Texas
1 review
1 helpful vote
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HORRIBLE
April 20, 2010

HORRIBLE. JUST SUCKS.
This is the worst customer service ever.
If they continue to do this way, they will soon be out off the business.
I WOULD NEVER RECOMMEND ANYONE TO THIS SITE. JUST DONT GO BY THE CHEAP price. You have lower quality.

I have brought a CANON T1i camera in this. They have different batteries available. I asked them to give the default. It hardly lasts 30 min. My fnd got a same camera from Best buy. His lasts for atleast 3 hrs. When I called them They are very very rude. They are soooooo ****ed up

Date of experience: April 20, 2010
Florida
2 reviews
4 helpful votes
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I have never had a problem Amazon. They are quick to deliver a product and offer daily deals.

Date of experience: April 16, 2010
California
2 reviews
4 helpful votes
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I ordered a Phil and Teds Dash stroller from them, they where really nice they did a $100.00 price match for me as well AND the delivery was only two day! So if you need something fast they can do it. I will totally be ordering from them again.

Date of experience: April 15, 2010
Texas
1 review
1 helpful vote
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I just got off the phone with a representative asking some questions about the site and the products. The guy on the phone was THE RUDEST guy I have talked to over the phone in a long time. I asked him why their prices were so low, and he told me there was a sale. I told him the site did not specify that. He told me to check the website for what I needed and that they were very busy. I asked him what reassurance he could give me that the product would come as advertised. He never answered my question. After I asked again, in a different way, he slammed the phone down and hung up. My opinion, STAY AWAY! THESE GUYS SEEM VERY SKETCHY. BE AWARE! Read the other reviews. I don't think I am the only one who has been treated like this.

Date of experience: April 15, 2010
Spain
58 reviews
313 helpful votes
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I like Amazon for the variety of products that can be found there at a reasonable price. However they need to work on the international shipping policy as at the moment the site mainly caters for people who live in the USA. Amazon has a potential to increase their profit if their marketing department spends some time thinking of a future expansion policy.

Date of experience: April 13, 2010
California
6 reviews
14 helpful votes
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It's a complete mess, but Amazon seems to have any product I'm looking for under one roof---or site. Prices aren't so bad, but when you go for a return, boy do they have a crazy policy! Sometimes you've gotta pull teeth to get what you want done.

Date of experience: April 9, 2010
Virginia
2 reviews
9 helpful votes
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I have bought from amazon.com in the past... I have nothing bad to say about them. They always get my orders right and my books have typically arrived earlier than estimated.

Date of experience: April 2, 2010
Pennsylvania
2 reviews
3 helpful votes
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Greek website to buy a bed website to sell stuff. If you're a seller sign up with some other website to sell your goods.

Date of experience: March 21, 2010
New York
1 review
1 helpful vote
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I was looking around for a Nikon D90 digital slr camera I found Primocameras on 1 of the price comparison shopping sites and they had the camera for a great price compare to other companies I saw. I checked their reviews before I purchases and they seemed to be pretty good so I decided to give them a shot.
I called them up spoke to a salesman named Brian he seemed very knowledgeable and extremely nice he answered all my questions on the camera and took down my order and said he will email me a confirmation of the order by email once we hang up and I will get a tracking # in the email in 3-4 days once it ships. I did receive a confirmation email but it was towards the end of the day but to my surprise it had the tracking # in there even though the salesman said I would get the tracking # in 3-4 days. I tracked and it was scheduled to be delivered to me earlier then the salesman promised. To finalize my experience I got the camera I wanted at a GREAT price and with an outstanding service that you won't find anywhere else. Thank you primocameras I will definitely recommend you to my friends and colleagues.

Date of experience: March 13, 2010
Japan
2 reviews
8 helpful votes
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I have ordered books from Amazon several times. Every time they offered me nice shopping experience. It seems their website can guess what I am thinking and present the information right when I need them! They saved me a lot of time and money and I have no choice but continue to buy from them.

Date of experience: March 9, 2010
GB
6 reviews
13 helpful votes
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Absolutely fantastic! I got lots of cheap cd's and DVD box sets here... great value if you are hunting for a particular artist, I'd say --- Just recieved some CD's that I've been hunting for ages, I saved a fortune! Much better than HMV stores anyday

Date of experience: March 7, 2010
Pennsylvania
2 reviews
5 helpful votes
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BOYCOTT AMAZON
February 22, 2010

BOYCOTT AMAZON. COM They trick sellers into selling on their website then SUSPEND your account immediately saying they have to REVIEW your account then hold your funds 90 say and up! They do this to collect FREE interst off the little guys money who alrady shipepd out the mercahndise!

Date of experience: February 22, 2010
California
6 reviews
15 helpful votes
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Best MP3 store on the planet - best selection and best quality without drm

Date of experience: February 22, 2010
Washington
18 reviews
140 helpful votes
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I like Amazon, very reliable, user friendly, and over the years it has built a strong reputation for itself to where now, I check amazon.com before making many purchases (whether I end up buying online or at a retailer will usually just depend on price).

Actually what reminded me to post this was a new article I just came across that rated Amazon as the "most trusted brand in America:"

http://gigaom.com/2010/02/22/amazon-the-most-trusted-brand-in-america/

Nothing for me to exactly rave about, but I figured I should at least give them a shout out for doing great work.

Date of experience: February 22, 2010
New York
114 reviews
844 helpful votes
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I have been an Amazon.com customer for over 2 years now, and I've had pretty much good experience overall. I really like their "Magazine Subscription Manager", it's way cool and you can see all your mags, the renewal dates, and then get the best deals (sometimes as low as $5 for a full year!). I pretty much buy all my books from Amazon (with a few exceptions). You just have to be sure that you order like $25 minimum each time you buy things to get the FREE shipping, or that will cost you a lot of money over time. Also the CD's are reasonably priced if you buy your music that way. Overall a good experience, I would recommend them.

Date of experience: February 21, 2010
Germany
3 reviews
4 helpful votes
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No wonder Amazon is the number one shopping website in the world.
I like how they let other seller offer their products on amazon.com too next to Amazon's own product... this is how every website should be... fair and honest!

Date of experience: February 8, 2010