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The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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This website offers products sold by them or through them from other websites. I would recommend ordering products sold by Amazon, because if there is a problem then it is quicly corrected by Amazon.
1. Purchased a popular point-and-shoot camera on April 11,2010.
2. Called several days later for status and was told the camera had been shipped April 14 and that it would take 7-10 days to arrive. Take notice that credit card was billed on 4/12 according to my card's website.
3. Called April 24 and was told that the camera had been shipped on April 15. I was told to wait a few days; if it didn't arrive, to call back and get it shipped overnight.
4. Did not get anything. This was supposed to be a 4/29 birthday present. Called 4/30 and was told the camera was actually out of stock. Cancelled the order and will never do business with them.
Draw your own conclusion.
They never reply the enquires!
I hate this, i just wanna buy something safty!
But their online support never have service!
Amazon is web shopping done right. I've never had an issue that couldn't be easily resolved and the prices are almost always great.
HORRIBLE. JUST SUCKS.
This is the worst customer service ever.
If they continue to do this way, they will soon be out off the business.
I WOULD NEVER RECOMMEND ANYONE TO THIS SITE. JUST DONT GO BY THE CHEAP price. You have lower quality.
I have brought a CANON T1i camera in this. They have different batteries available. I asked them to give the default. It hardly lasts 30 min. My fnd got a same camera from Best buy. His lasts for atleast 3 hrs. When I called them They are very very rude. They are soooooo ****ed up
I have never had a problem Amazon. They are quick to deliver a product and offer daily deals.
I ordered a Phil and Teds Dash stroller from them, they where really nice they did a $100.00 price match for me as well AND the delivery was only two day! So if you need something fast they can do it. I will totally be ordering from them again.
I just got off the phone with a representative asking some questions about the site and the products. The guy on the phone was THE RUDEST guy I have talked to over the phone in a long time. I asked him why their prices were so low, and he told me there was a sale. I told him the site did not specify that. He told me to check the website for what I needed and that they were very busy. I asked him what reassurance he could give me that the product would come as advertised. He never answered my question. After I asked again, in a different way, he slammed the phone down and hung up. My opinion, STAY AWAY! THESE GUYS SEEM VERY SKETCHY. BE AWARE! Read the other reviews. I don't think I am the only one who has been treated like this.
I like Amazon for the variety of products that can be found there at a reasonable price. However they need to work on the international shipping policy as at the moment the site mainly caters for people who live in the USA. Amazon has a potential to increase their profit if their marketing department spends some time thinking of a future expansion policy.
It's a complete mess, but Amazon seems to have any product I'm looking for under one roof---or site. Prices aren't so bad, but when you go for a return, boy do they have a crazy policy! Sometimes you've gotta pull teeth to get what you want done.
I have bought from amazon.com in the past... I have nothing bad to say about them. They always get my orders right and my books have typically arrived earlier than estimated.
Greek website to buy a bed website to sell stuff. If you're a seller sign up with some other website to sell your goods.
I was looking around for a Nikon D90 digital slr camera I found Primocameras on 1 of the price comparison shopping sites and they had the camera for a great price compare to other companies I saw. I checked their reviews before I purchases and they seemed to be pretty good so I decided to give them a shot.
I called them up spoke to a salesman named Brian he seemed very knowledgeable and extremely nice he answered all my questions on the camera and took down my order and said he will email me a confirmation of the order by email once we hang up and I will get a tracking # in the email in 3-4 days once it ships. I did receive a confirmation email but it was towards the end of the day but to my surprise it had the tracking # in there even though the salesman said I would get the tracking # in 3-4 days. I tracked and it was scheduled to be delivered to me earlier then the salesman promised. To finalize my experience I got the camera I wanted at a GREAT price and with an outstanding service that you won't find anywhere else. Thank you primocameras I will definitely recommend you to my friends and colleagues.
I have ordered books from Amazon several times. Every time they offered me nice shopping experience. It seems their website can guess what I am thinking and present the information right when I need them! They saved me a lot of time and money and I have no choice but continue to buy from them.
Absolutely fantastic! I got lots of cheap cd's and DVD box sets here... great value if you are hunting for a particular artist, I'd say --- Just recieved some CD's that I've been hunting for ages, I saved a fortune! Much better than HMV stores anyday
BOYCOTT AMAZON. COM They trick sellers into selling on their website then SUSPEND your account immediately saying they have to REVIEW your account then hold your funds 90 say and up! They do this to collect FREE interst off the little guys money who alrady shipepd out the mercahndise!
Best MP3 store on the planet - best selection and best quality without drm
I like Amazon, very reliable, user friendly, and over the years it has built a strong reputation for itself to where now, I check amazon.com before making many purchases (whether I end up buying online or at a retailer will usually just depend on price).
Actually what reminded me to post this was a new article I just came across that rated Amazon as the "most trusted brand in America:"
http://gigaom.com/2010/02/22/amazon-the-most-trusted-brand-in-america/
Nothing for me to exactly rave about, but I figured I should at least give them a shout out for doing great work.
I have been an Amazon.com customer for over 2 years now, and I've had pretty much good experience overall. I really like their "Magazine Subscription Manager", it's way cool and you can see all your mags, the renewal dates, and then get the best deals (sometimes as low as $5 for a full year!). I pretty much buy all my books from Amazon (with a few exceptions). You just have to be sure that you order like $25 minimum each time you buy things to get the FREE shipping, or that will cost you a lot of money over time. Also the CD's are reasonably priced if you buy your music that way. Overall a good experience, I would recommend them.
No wonder Amazon is the number one shopping website in the world.
I like how they let other seller offer their products on amazon.com too next to Amazon's own product... this is how every website should be... fair and honest!
Answer: I concur with all of the above answers except about the kindle. I have contacted Amazon via phone and they were very helpful.
Answer: Bought a hair dryer for my daughter in Melbourne. Arrived no probs.
Answer: Try Walmart! They deliver food too, and they accept EBT as well. I am switching to Walmart now because I ordered food from Amazon Fresh on 4 different occasions, and never received my groceries. I am disabled and I live alone, so I need delivery service to be reliable and dependable. Clearly, Amazon Fresh is neither reliable nor dependable, which sucks.
Answer: I have never shipped or had things shipped to or from Australia. Sorry
Answer: This problem began when Amazon Market Place started up and when I saw how bad it was with sellers selling at 3 to 4 times the full retail price at other online stores, it was a hint for me to stop supporting Amazon Market Place. If its sold by Amazon, I might buy it but I do my utmost to find a lower price so I don't have to buy it from Amazon. More often than not Bestbuy or Staples has it for the same or lower price. Bought an Asus RT AC 5300 from Bestbuy for 500 Canadian and it doesn't sell for less at Amazon. Returns are no hassle 30 day returns and no shipping just take it to a local retail store and that saves the wrapping and shipping.
Answer: Yes I do on the items I purchase and also through google and sitejabber
Answer: It takes longer if you don't pay monthly for Amazon prime.
Answer: The shipping cost is in the listing if that's what you're asking. If you click on new/used, it will be below the cost. If you have Prime, most things are free shipping.
Answer: You answer on the actual question I believe.
Answer: The above answers are good - I agree that a personal contact on the phone is best. - Go to 'Your Account', then click 'Let Us Help You' -then click Help - Then 'need more help',- then click 'Contact Us' - fill out the 3 steps and choose 'more no norder questions, - then clock on phone - from there it will direct you (how long the wait etc and they call you back)